Napleton's Hyundai of Urbana

Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,532 Reviews)

ReScore Reviews™ (21)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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OG
Oscar G.
Champaign, IL
2016 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2020 Category: Service
Avoid this dealership at all cost
Horrible dealership, rude staff including GM. Does not fulfill service contracts for new cars purchased. This place is a joke! Brought our 16 Hyundai Azera in for regular oil change. Tried to use our service coupon for free oil change and it was rejected due to 3 year expiration on contract. When we purchased the car at this dealership, we were promised we could use all our service coupons, no matter of time or milage. Been coming to this dealership for more than 30 years and this is how we are treated. Will never, ever give business to this place again. Buyers beware!!!!

Villa Grove, IL
2012 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/18/2019 Category: Service
Car runs
Average
WILLIAM J B. from Napleton's Hyundai of Urbana responded on 08/19/2019

Thank you for taking the time to give us a review.  I am sorry to see that we did not earn a 5 star ratiing from you.  Hopefully we will in the future.  Thank you for your business.


JH
Jackie H.
Gifford, IL
2016 Hyundai Tucson
This review violates the SureCritic Review Policy.