Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1209 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago

Reviews


BR
Brian R.
North Hollywood, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Brian said the customer service was great, quick and efficient.
This review was collected via phone interview by Customer Research Inc.

JK
Jacqueline K.
Encino, CA
Jeep Wagoneer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Jacqueline said the business knows what they're doing. The staff is kind and courteous. They fix vehicles in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LM
Luis M.
Van Nuys, CA
Lexus RC F
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Luis said the service was good and fast.
This review was collected via phone interview by Customer Research Inc.

SM
Seth M.
Sherman Oaks, CA
Dodge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Seth said the business did everything he asked. They were professional and timely. They explained the issue really clearly and charged a good price.
This review was collected via phone interview by Customer Research Inc.

HZ
HARRIET Z.
Los Angeles, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
fast, friendly and you know what you are doing
always do a great job

JM
JOHN M.
Sylmar, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Awesome Job You Guys
Communication was great. Repairs were right on target. Fixed right the first time. Follow up call made to inquire into the repair visit. Lewis was very professional. Very cordial. Explained in detail the repairs which were performed.

AF
Andy F.
Los Angeles, CA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Andy said the employees were fast, communicative, and helpful.
This review was collected via phone interview by Customer Research Inc.

MA
Morgen A.
Sherman Oaks, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Morgen said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AW
Alexandra W.
Sherman Oaks, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Alexandra said the staff at this business were nice and they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

JA
Jacqueline A.
Sherman Oaks, CA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Jacqueline said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PM
PAUL M.
Sherman Oaks, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Great service & repairs done very well
Work is done well & in a timely manner. Seldom do you need to take your car back because they didn't originally find the problem. They are excellent diagnosticians.

WB
Walker B.
Sherman Oaks, CA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Walker said he felt that the staff members were really loyal people to be around and that they would be straight-forward with them. He stated he did not have to worry about them fooling around.
This review was collected via phone interview by Customer Research Inc.

BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
"THE" Best!
If there is a better auto service facility in this area, I have yet to find it! If you give Paul's a try, you'll have a group of folks that you'll be able to rely on consistently.
I was having problem with my air conditioner (no fun in the heat of the summer), and they were able to
quickly diagnose the problem and send me coolly on my way. As always, the service was provided with a smile, and a sincere "thanks,"
Gotta love that in this day and age!

MY
Marvin Y.
Sherman Oaks, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Marvin said Paul the owner took him in to his facility at the last minute to perform a smog check. He stated normally they don't do smog checks after 4:00 p.m. but the owner performed it anyway.
This review was collected via phone interview by Customer Research Inc.

RD
Robert D.
Van Nuys, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Robert said the staff provide good service, they're friendly, and if he needed some help or an answer to a question, they're always there to help him out.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Sherman Oaks, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Doug said the service at this business was fast, and the staff was nice.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
Granada Hills, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Saturn service
Excellent service, always

RS
ROBERT S.
Encino, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Long standing personal & professional service.
As a 20 plus year customer of Paul's, I've always felt well taken care of. I can't recall havi gcthe need to return to have a fixed item redone, nor have I felt that I payed too much for services rendered.

TT
Tristan T.
Sherman Oaks, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Tristan said the employees were great.
This review was collected via phone interview by Customer Research Inc.

HS
HARVEY S.
Sherman Oaks, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Always the best in service and reliability.
We have never had any problems with their service. Paul and Lewis are the very best...always on times and efficient

Displaying Review 1 - 20 of 1209 in total