Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1186 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 2 days ago

Reviews


Anonymous avatar
Verified Customer
Sherman Oaks, CA
Volkswagen Passat Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Excellent Service!
Been going to Paul’s for 10 years. They are very honest, fair and knowledgeable about cars. I also appreciate their recommendations for future possible repairs.

BB
BONNIE B.
Sherman Oaks, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Honesty and Friendliness Experts!
I drive a very old car (1994) which every year requires a Smog Test Only exam. Every year I obtain this test at Paul's Automotive. Every year I am blown away by their expertise, kindness, honesty and friendliness! Paul and his crew are so helpful and I fair about the entire process! I will always go back for any reason!

BT
BRIAN T.
Van Nuys, CA
GMC Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
TWO IN THE SAME WEEK!
Paul's completed an air conditioning repair on a recent Monday. Excellent job! On the way home from their shop, the inside of the car became so cool that I turned the air conditioning off and opened the window. When I got home, the electric window would not roll up. Bad window motor! I returned to Paul's the next morning, and by 10 a.m. I was on my way home with a repaired window, and a cool interior.
Great, efficient work at a reasonable cost. Can't beat Paul's for automotive repair service, and everyone there is nice and courteous. I'll be back!

Anonymous avatar
Verified Customer
Sherman Oaks, CA
Volvo XC60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
EXCELLENT SERVICE
It's always easy to visit Paul's for any car issues. They service is impeccable and the guys are always willing to help. I needed a light bulb for my back light and I stopped at Paul's and they changed it out, free of charge. I then had a front low beam bulb go out and I, again, stopped at Paul's. It was a weird light bulb. Paul said he would need to order it and to come back in the AM. Within 24-hours they had the necessary light bulb. I popped over to Paul's and within 10 minutes they had replaced my bulb and I was on my way. Paul's is the most trustworthy automotive service center I have ever been too. My husband and I both take our cars to Paul's. We know we'll get excellent, friendly and honest service. I would recommend Paul's to everyone!

Anonymous avatar
Verified Customer
Van Nuys, CA
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Pauls
Good guys!

SS
Spenser S.
Van Nuys, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spenser said the staff was fast and very nice to work with.
This review was collected via phone interview by Customer Research Inc.

DR
Desmond R.
Los Angeles, CA
Toyota Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Desmond said the employees are professional. They do what they say, for the price they say. It was a good experience. He suggests they put more signs up, because the business was hard to spot.
This review was collected via phone interview by Customer Research Inc.

KH
Kenny H.
Van Nuys, CA
Volkswagen Touareg
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Kenny said the service was wonderful. The staff were honest, fast, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

JG
Jacob G.
Sherman Oaks, CA
BMW X3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jacob said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

RV
Ray V.
California
Mercedes-Benz ML320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Ray said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

KT
Kimon T.
Westlake Village, CA
Mercedes-Benz E420
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Kimon said the service was really good and so was the experience. He did not have any issues, whatsoever.
This review was collected via phone interview by Customer Research Inc.

MA
Michael A.
Sherman Oaks, CA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Michael said the business took him in right away. He was able to get in and out.
This review was collected via phone interview by Customer Research Inc.

BR
B R.
Beverly Hills, CA
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05/16/2018
Great service !
Great work and service always done in a timely fashion This place rocks!

LD
Lee D.
Van Nuys, CA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Lee said he has never had to wait for service. The employees are on top of his service needs. They stick with the service quotes they provide. They provide genuine service.
This review was collected via phone interview by Customer Research Inc.

JS
Jeremy S.
Sherman Oaks, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Jeremy said the staff is the best. Luis, and Paul offer quality work at fair prices.
This review was collected via phone interview by Customer Research Inc.

FG
Fred G.
Van Nuys, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Fred said the staff was very helpful. They did a good job.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Van Nuys, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Patrick said that the front desk staff were nice, knowledgeable and down to earth. . They were straightforward and gave him a reasonable price.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
Sherman Oaks, CA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Kelly said the staff did what they said what they would do. The service was on time and for a good price.
This review was collected via phone interview by Customer Research Inc.

AD
APRYL D.
Studio City, CA
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Air conditioning recharge
As always Paul‘s exceeded my expectations I dropped my car off without an appointment and they saw to it I am extremely satisfied thank you so much to Paul’s

AK
Al K.
Los Angeles, CA
Mercedes-Benz SLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Al said the staff was nice and did a good job. Afterwards, they walked him through what was done.
This review was collected via phone interview by Customer Research Inc.

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