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SureCritic / Phillips Hyundai Of Bradley (Business Permanently Closed)
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Phillips Hyundai Of Bradley (Business Permanently Closed)

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(582 Reviews)
75
Write a Review
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Score Details

5 stars
78%
4 stars
10%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
73
Total ReScores™
4.8
ReScore™ Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(815) 933-2251
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
1400 Locke Drive Bourbonnais, IL 60914
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(582 Reviews)
Write a Review
Recent Reviews
JA
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Juan A.
Kankakee, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
10
Buena atención
Shelton Caruth fue amable gracias por tu ayuda
TE
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Tim E.
Crete, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2023
10
Met my needs and beyond!
Was dealing with a Ford dealership. I had a X plan pin number that a friend set me up with to purchase a new Ford with. When I went to Homewood Ford and said I was an X- plan customer they didn't even Honor it. Even though on their window it says that they are X-plan provider. Homewood Ford only offered me $1,000 off of MSRP. Didn't even take the PIN number to show me what kind of deal I should be getting. I called Philips Hyundai to find if there was a specific vehicle on their lot. I talked with Dominic a sales rep there and he had two of the vehicles I was looking at. When all was said and done, I actually ended up receiving $4,000 off of MSRP. Dominic was very professional and I am yet to have my car service there. I am pretty sure that they're going to excel in their service department. Also. Can't wait to do further business with that. If you live in the area of Bourbonnais and are looking for a new vehicle. I suggest you would check them out. They are a Hyundai and also a Chevy dealership.
KR
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Kathy R.
Bangor, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
9
Engine failure
A big shout out to Bryce in Service Department (Hyundai). He is friendly, professional, polite and most of all on top of his game!!! A great asset to this dealership!!! Gentleman deserves recognition and a raise!!! My daughter goes to college very close to this dealership. Her car had a complete engine failure. I being her mom live in Pennsylvania. We had the car towed to this dealership. Everything was completely covered and done in a timely matter. It took a lot of stress off of me. I knew the car was in good hands!!! Bryce always kept me informed and always answered my questions!!! As soon as the engine was there he had a technician on it and it was done in 2 days!!! Remarkable!! So thankful again for all of Bryce’s hard work!!!! Even though I don’t live in Illinois, I would recommend this dealership!!!
CW
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Carol W.
Bourbonnais, IL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
From scheduling my appointment to “checking in” to “waiting time” to “service completed” to “pick up” — everything was exceptional!
I would highly recommend!
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 04/04/2022 07:07 AM

THANK YOU CAROL, FOR YOUR POSITIVE RESPONSE. WE APPRECIATE YOU AND YOUR BUSINESS. WE LOOK FORWARD TO SEEING YOU IN THE FUTURE! HAVE A GREAT DAY!

LR
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Lori R.
Bourbonnais, IL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service and great people
Service writer was quick to take down my information and was very courteous and the service provided was done in a quick manner
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/25/2022 02:58 PM

Thank you Lori, for your positive response. We appreciate you and your business. We look forward to seeing you in the future. Have a great weekend!!

DK
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David K.
Kankakee, IL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Electrical problems
This is your typical dealership service department-lazy, slow, and expensive. I would recommend for warranty work only and even then……

I took my Genesis vehicle in for an electrical problem-not starting, no power generally. I felt the dealer would have the newest and best diagnostic abilities. The existing battery was of proper CCA and was four months old. In the month prior to taking the vehicle to the dealership, the battery had been tested five times, by three different facilities over four different testing instruments and only the dealership came back with a test showing the battery bad; the retailer who sold me that battery refused to honor the warranty as there was nothing wrong with it. So on calendar day 22 at the dealership, I got a new $500 battery and so far the car has started-so maybe. Slow-day 22 for the step that should have been day 1 or 2. Lazy-advanced diagnostics, I eventually got documentation showing a bad battery-which the retailer rejected and NO diagnostics on anything else-alternator? Expensive-the four month old battery cost $250 and that was the most I had ever spent on a battery, not to be out done-the dealership installed a $500 car battery.

The car has been out of the shop for a week and working; so technically they did their job, but the lack of general service-no communication, no urgency with someone’s ride to work, three weeks of sitting on the lot-I had to clean the windows prior to safely driving off-a car wash would have been nice.

I purchased a new Hyundai that comes with complimentary service, this will be a last-resort facility for me in the future, leaving me a service concern for the new vehicle.
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/25/2022 03:06 PM

Hello David, I want to apologize for the situation with your vehicle. We strive to deliver 5 star service every visit. I have reached out to you to discuss this situation. I would appreciate a few minutes of your time to try to resolve this issue. Thank you for your response. We appreciate you and your business. I hope we can somehow make it up to you. 

CJ
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Craig J.
Saint Anne, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good
Very Good
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/23/2022 08:00 AM

THANK YOU CRAIG FOR THE POSITIVE RESPONSE. WE APPRECIATE YOU AND YOUR BUSINESS AND LOOK FORWARD TO SEEING YOU IN THE FUTURE. HAVE A GREAT DAY!!!

CW
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Carol W.
Bourbonnais, IL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
I was highly satisfied and very impressed as I entered the Service Area for my car. I was welcomed by ANTONIO, who then shared with me the process. They had morning coffee ready for me to enjoy, which I did! I was told it would take approx one hour — and they were right on time. Made my day!
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/16/2022 01:24 PM

Thank you so much Carol,  for your positive response! We appreciate you and your business and look foward to seeing you in the future!!! Have a great day!

Verified Customer
Gardner, IL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Very professional and friendly
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/14/2022 07:20 AM

Thank you so much James for your positive response. We appreciate your business and look forward to seeing you in the future! Have a great day!!!

MD
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Michael D.
Schererville, IN
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great service
great dealership!
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/10/2022 07:04 AM

Thank you so much Mike for your positive response! We appreciate your business and look forward to seeing you in the future! Have a great day!!

DM
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Debbie M.
Posen, IL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change Tire Rotation and Vehicle Inspection
This is an Excellent facility I have gone here for years Excellent Service Easy to make appointments Very friendly and very helpful personnel Highly recommend this Dealership
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/07/2022 02:50 PM

Thank you Debbie for your positive response! We appreciate your business and look forward to seeing you in the future! Have a great day!!

AS
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Armia S.
Pembroke Township, IL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change didn’t take all Day Thank You it only took last then 45 min
Thank You so much for your kindness and I didn’t have to wait all day. Would you please send me some COUPONS
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 03/01/2022 03:11 PM

THANK YOU ARMIA FOR YOUR POSITIVE RESPONSE! WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO SEEING YOU IN THE FUTURE! HAVE A GREAT DAY!!

GG
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Gail G.
Bonfield, IL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best dealer around!
I recommend going to this dealer before any others! You will not find a more honest, friendlier group of people! You guys are awesome!
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 02/22/2022 02:19 PM

Thank you so much Gail for your positive response. We appreciate your business and look forward to seeing you in the future! Have a great evening!

KP
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Karen P.
New Lenox, IL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Accommodating!
Easy to schedule appointment. Reasonable time to get an appointment. Repair done in a good time. Friendly, helpful personnel.
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 02/14/2022 03:18 PM

Thank you Karen for your positive response! We appreciate your business and look forward to seeing you in the future! Have a great evening!

KJ
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Kristina J.
Kankakee, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
10
Perfect Experience
Buying a first car can be scary, especially a new car. But my salesman Dominic Difoggio, was AMAZING! He was honest, answered any and all of the silly or stupid questions I had, and did a great job walking through everything with me! Buying a car is always talked bad about, but this dealership and salesman has changed my mind. I definitely recommend this dealership to all, and recommend Dominic Difoggio for his amazing work!
CHRISTINE M F. from Phillips Hyundai Of Bradley (Business Permanently Closed) responded on 02/10/2022 03:23 PM

THANK YOU KRISTINA FOR YOUR POSITIVE REVIEW! WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO SEEING YOU IN THE FUTURE!! HAVE A GREAT NIGHT!!

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