Premier Complete Auto Care

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

201 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 23 days ago

Reviews


AB
ALAN B.
West Jordan, UT
Chevrolet Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/01/2015
You didn't order the spark plug wires you promised
My first interaction with your company is a great memory you fixed my co2 sensor bung that was not placed properly by Gibson. You had it completed that night when I got off work it was waiting in your secret place thank you for that. This time i had two bad plug wires I wanted to say thanks for what you had done you said the wire would be here Monday I said ok. On Tuesday One week later I called no wires were ordered. So I ordered from summit it got to my home in three days and my truck is running great. I will be ordering a new exhaust system for the corvette full dual and headers in the near future I don't have bending our welding in my shop. I am still building a 1975 restomod corvette stingray. I would like to use a local shop and support your company what can I do to make sure we are communicating successfully.
Brock B., owner from Premier Complete Auto Care responded on 11/02/2015

Alan thank you for your Review I apologize about the wires When we had spoke that evening you had wanted a quote for a bunch of other items and i worked that all up for you you had said that you were ready to order them if i could match or beat Summits Pricing so i worked it all up and emailed you over the copy of it I never heard back from you On that and i was just going to order the wires with that order you had mentioned you were not in a hurry so i figured we would kill two birds with one stone i honestly had forgotten about it since i didn't hear back from you , I'm glad you were happy with our first repair for you we didn't get any good review from you on that but we got quite a bad review on this little issue, We take our Reviews very serious i hope you may offer a re-score


Brock Besner
Owner
801-966-4560


TH
Tyler H.
Riverton, UT
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2014 Category: Service
Tyler said they do not follow-up or check on customers until a few days after service.
This review was collected via phone interview by Customer Research Inc.
Brock B., owner from Premier Complete Auto Care responded on 05/08/2014

That is normally when we always check on customers is a few days after service to make sure they were satisified, Thanks for your business Tyler

Brock Besner
Owner
801-966-4560