Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

158 Reviews

99% Would Recommend
Latest Review about 6 hours ago

Reviews


LC
Larry C.
Anchorage, AK
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Professional Automotive on Potter is very friendly, knowledgeable and less expensive than the dealer.
I brought my 2003 Honda Pilot with me when I moved from Seattle to Anchorage. After my first winter here, I realized it was going to soon need a timing belt replacement. I called around and got various quotes or in some cases no quotes. The highest was $2,300 from the Honda dealer. Mike, the owner of Professional Automotive, gave a quote of $1,161. I decided to go with Mike because of the price and the positive online reviews. Glad I did as the timing belt repair came in at $1,161 and was done the same day I dropp

SS
Steve S.
Wasilla, AK
Chevrolet Classic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Steve said the service at this business was great . Everything was good.
This review was collected via phone interview by Customer Research Inc.

GL
Garrett L.
Alaska
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Garrett said everything worked out perfectly. The staff did a good job and called him when they were done.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Anchorage, AK
Chevrolet S10 Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Spoke with Richard's wife. She said she has used this business for many years and has always had good luck with the mechanics. The front staff and the owner are very nice to deal with.
This review was collected via phone interview by Customer Research Inc.

KI
Keith I.
Anchorage, AK
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Keith said the service was good.
This review was collected via phone interview by Customer Research Inc.

TJ
Tyler J.
Anchorage, AK
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Spoke with Jordan. He said the staff is great, they did a good job and finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Chugiak, AK
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
John said the employees are timely, professional, and honest.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Alaska
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Greg said he needed his repairs done quickly and that was what happened.
This review was collected via phone interview by Customer Research Inc.

PG
Peter G.
Alaska
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Peter said the job was more expensive than he thought it would be, but the staff members are good people.
This review was collected via phone interview by Customer Research Inc.

BC
Bob C.
Anchorage, AK
Mercedes-Benz GL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Carey-Carmichael
The best place in Anchorage for anything vehicle...bar none! Best service, knowledgeable and very pleasant staff, clean, efficient, understand my time has value...etc.
They can do it all!

AT
Al T.
Anchorage, AK
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Al said the staff did a tremendous job. He said the service for classic vehicles was fantastic and the price was good.
This review was collected via phone interview by Customer Research Inc.

LG
Laurence G.
Anchorage, AK
Ford F-150
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2018 Category: Service
Laurence said the staff did not do the job on time and he had to go to the business after a week and a half to take back his vehicle. When he first dropped off his vehicle, the staff said they knew what the issue was, that it would take a few days, and be $100.. He had to call them back and then they told him it was a different issue, that would cost $1100. He had to wait over the weekend before calling Monday to be told they did not know what the issue was and they would have to do more research during the following week. He called Friday of that week. He wanted to pick up his vehicle because it still was not fixed, and was told he would have to wait several more days for it to be put back together.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Alaska
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Charles said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KB
Kizzy B.
Anchorage, AK
Saturn Aura
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Kizzy said the employees were good, quick, polite, and well mannered. They handled and took care of her vehicle well.
This review was collected via phone interview by Customer Research Inc.

KJ
Karen J.
Anchorage, AK
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Spoke with Paul. He said Mike has been good to him and he knows who he is when he calls. He said its nice that he recognizes him and provide discounts for veterans.
This review was collected via phone interview by Customer Research Inc.

RJ
Rocky J.
Alaska
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Rocky said Mike is really good at giving him a heads up.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Anchorage, AK
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Anchorage, AK
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
James said he really enjoyed going to the business for what he needed done. The service was top of the line. The staff were super friendly, honest and made sure he got everything he needed. He liked the place. They did a good job and made him a happy customer.
This review was collected via phone interview by Customer Research Inc.

RM
Ron M.
Anchorage, AK
Ford Thunderbird
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Tbird service
I have always gotten reliable service from Mike and his crew. I have been taking vehicles to him for over 20 years and they have always given me good service. Thanks Mike.

BH
Bill H.
Anchorage, AK
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Responsive
Trustworthy and long term

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