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R & L Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(562 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(260) 436-2886

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2405 W Jefferson Suite B Fort Wayne, IN 46802
R & L Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(562 Reviews)

NR
NICOLE R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Takes care of clients
They always answer their phones and works VERY quickly on looking at you vehicle. A very rare service. We will continue to use their services.
Russ Y. from R & L Automotive responded on 07/10/2025 09:31 AM

It's fantastic to hear that our phone etiquette and speedy service hit the mark for you. We pride ourselves on being more reliable than a caffeine fix on a Monday morning. Your continued support means a lot to us, and we look forward to keeping your vehicle in top shape!


VT
VINCE T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Good company
The technicians know their job!
Russ Y. from R & L Automotive responded on 07/04/2025 09:31 AM

We're glad to hear that our technicians made such a strong impression! It's always rewarding to know that their expertise shines through. It seems like they could fix a flat tire while simultaneously solving a Rubik's Cube! If you ever need more automotive magic, just let us know.


MB
MICHELE B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Fantastic job every time.
They are quick and honest and also do a fantastic job. We love them. We will always go there.
Russ Y. from R & L Automotive responded on 06/29/2025 09:31 AM

We're delighted to hear that you had such a positive experience with us! Quick and honest service is what we aim for, and it sounds like we've hit the mark. If we could just hire a band to serenade you while you wait for your car, we would! We appreciate your continued support and look forward to keeping your vehicle in tip-top shape.


SM
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SHELIA M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Always great service
Great service
Russ Y. from R & L Automotive responded on 06/28/2025 09:31 AM

We appreciate your feedback about our service—it's music to our ears! Nothing makes us happier than knowing we could hit the right notes for you. If you ever need anything else, you know where to find us!


AM
ARLENE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
They did inspections and needed repairs on 2 used cars that we purchased for our teenagers, plus work on my primary car.
I highly recommend.
Russ Y. from R & L Automotive responded on 06/27/2025 09:31 AM

We truly appreciate your recommendation. It seems like you might be a secret automotive whisperer! If there’s anything else you'd like to share about your experience, we're all ears. Happy driving!


BR
BECKY R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
R & L Automotive
Appreciate that the staff care and do what they can. NAPA employees recommended them when I asked for dependable service. Impressed with the fact that they will look into issues and monitor, not just charge and do things for a buck. Thankful for their help to maintain my vehicle and stay safe.
Russ Y. from R & L Automotive responded on 06/25/2025 09:31 AM

We’re pleased to hear that our team made a positive impression on you! It’s always our goal to care for your vehicle like it’s our own—not just checking boxes on a checklist. We're delighted to have earned the trust of the NAPA crew, and we appreciate you allowing us to help keep your vehicle in tip-top shape. Here’s to safe travels and fewer “uh-oh” moments on the road!


KW
KENNETH W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Fantastic service
Took my jeep in for u joints fantastic team great service and would recommend over and over again
Russ Y. from R & L Automotive responded on 06/21/2025 09:31 AM

We're glad to hear that your Jeep got the royal treatment it deserved with our fantastic team! U-joints might not sound glamorous, but they certainly know how to keep things moving smoothly. Your recommendation means a lot to us, and we're always here to provide the same great service whenever you need it. Keep cruising!


DL
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DAVE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Quick oil change
Dropped it off the night before and it was done by 9A.M.
Russ Y. from R & L Automotive responded on 06/21/2025 09:31 AM

We love to hear that we could get you back on the road so quickly! Dropping off vehicles the night before is a smart move—it's like giving them a cozy sleepover while we work our magic. If you need anything else, just let us know. Safe travels!


NS
NAKOTA S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Quick and reliable
Quick service. They found out what needed fixed and fixed it. no hassle no gimmicks.
Russ Y. from R & L Automotive responded on 06/20/2025 09:31 AM

We appreciate your feedback! It’s great to hear that you experienced quick service without the hassle or gimmicks. We often say a smooth ride is the best kind of ride, and we're glad we could help get you back on the road without any detours. Your satisfaction is our top priority!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Great service that is fast
Called at 8:30 AM, dropped off car at 9:30 AM, and exhaust was replaced and rear stabilizer links replaced. Repairs were completed by 2PM same day and I picked up my car before they closed. The price was fair and affordable. I will definitely use them again for repairs and will recommend to anyone.
Russ Y. from R & L Automotive responded on 06/19/2025 09:30 AM

We appreciate you taking the time to share your experience! It sounds like we had you in and out faster than you can say 'exhaust system'—now that's some efficient work! We’re glad to hear you found our pricing fair; we try to keep it realistic so you can save a few bucks for that fancy coffee afterward. Your willingness to recommend us means a lot, and we’re here whenever your car needs a little extra TLC. Safe travels on the road ahead!


BB
BECKY B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Amazing as always!
The best mechanics you can find! Honest, reasonable and friendly!
Russ Y. from R & L Automotive responded on 06/18/2025 09:31 AM

It's fantastic to hear you had such a positive experience with our team! We aim to be the superheroes of the auto world—honest, friendly, and armed with reasonable prices. Your support reassures us that we’re on the right track. We look forward to keeping your vehicle in tip-top shape!


LC
LORI C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Check engine light
My daughter and I was referred to R & L to work on our cars after we had bad luck with Patriot Tire. They are very friendly and helpful. There are no hidden fees or surprises with them!!!
Russ Y. from R & L Automotive responded on 06/17/2025 09:30 AM

We appreciate the glowing review! It sounds like you and your daughter found a new home for your cars. We're all about keeping things straightforward, so you won't find any surprise "gotchas" here. Just friendly service and honest work—it's what we aim for. If you ever need anything else, you know where to find us!


TT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
R & L shop has skilled technicians who are conscientious anf fair / I highly recommend!!!
Great place to have your automobile repaired!!!
Russ Y. from R & L Automotive responded on 06/13/2025 09:31 AM

It’s fantastic to hear that you had such a positive experience with us! We always strive to make automobile repairs feel less like a trip to the dentist. If your car starts acting up, you know where to find us! Your support means a lot to our team.


DR
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Daniel R.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
10
Satisfied
100 percent happy. Thanks to Russ and all
Russ Y. from R & L Automotive responded on 06/12/2025 09:31 AM

We’re delighted to hear that you’re 100 percent happy! Russ and the team work hard to keep things running smoothly, so it’s great to know it’s appreciated. If your vehicle ever needs another tune-up or just a friendly chat, we're here to help. Keep cruising!


AI
ANGELO I.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
New customer
Excellent identification of vehicle problems and excellent corrective actions.
A&L is highly recommended for any automotive issues.
Russ Y. from R & L Automotive responded on 06/11/2025 09:31 AM

We appreciate your recommendation and are glad to hear that you found our diagnostic skills and corrective actions top-notch! It sounds like your vehicle is back to being its reliable self. If it ever decides to throw any more surprises your way, you know where to find us – we’ll be ready to tackle those automotive puzzles with our trusty toolbox!

Service Coupons and Posts
🚗 We're thrilled to hear you trust us with your automotive needs! Our team believes in keeping you in the loop, so no surprises (unless it's a surprise party for your car!) 🎉 Thanks for recommending R & L Automotive! #TrustTheExperts #AutoCare
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We're thrilled you enjoyed our fantastic communication and service! 🚗💨 We can’t wait to welcome you back for more automotive adventures. Thank you for the recommendation! Your support drives us! 🔧✨ #RLautomotive #CustomerAppreciation
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Thank you for your trust in us! We're always here to give your car a helping hand (or wheels)! 🚗💨 Your recommendation means the world to us! Honesty is the only policy we know! #RLAutomotive #CarCare
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We're thrilled to hear you love our service! 🚗💙 At R & L Automotive, we always aim to be your car's best friend (right after you, of course)! Thanks for being part of our family! #AutomotiveCare #BestService
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Thanks for the love! We’re revved up to be your go-to shop in town! 🚗💨 Your support fuels our passion for getting you back on the road. See you again soon for more 5-star service! ⭐️⭐️⭐️⭐️⭐️ #RLandAutomotive #BestInTown
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We're thrilled to be your go-to truck stop! 🚚✨ Honesty is our best policy, and saving you money is our favorite hobby! Thanks for trusting us over the years! Let’s keep those wheels turning! 🛠️ #RAutomotive #CustomerAppreciation
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We love it when our team gets it done fast! 🚗💨 Thanks for entrusting us with your car for that quick oil change. Russ is always ready to give it the TLC it deserves! Cheers to smooth rides ahead! 🛠️✨ #RLautomotive #QuickFixes
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We’re blushing! 😄 Thanks for your kind words! At R & L Automotive, we aim to keep your ride and your trust in top shape. 🚗❤️ Ready to tackle any car questions with honesty— because your car deserves the best! #TrustworthyService #RLAutomotive
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Thanks for the kind words! We believe a clear explanation is like a GPS for your vehicle—keeping you on the right path! ?? If you've got questions, we’ve got answers! #AutoExperts #R&LAutomotive
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?✨ We’re thrilled to hear that your 2011 Subaru is purring again! Our team loves a good challenge, especially when it comes to getting you back on the road. Thanks for trusting us with your ride! ?️ #TrustRLAuto #SubaruSaviors
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Thanks for the love! We're thrilled you find us awesome, affordable, and honest! ?? Our goal is to keep your vehicles running smoothly without breaking the bank. Here’s to many more visits—let's keep those wheels turning! ?✨ #RLAutomotive #CustomerLove
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We're revved up to hear you think we're doing a great job! ?? Thanks for the kind words and the recommendation! Your cars are in good hands—almost as good as our hands on the steering wheel! ?? #FiveStarService #CarCareExperts
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We appreciate your kind words! ? We're thrilled to keep your wipers and good vibes flowin'! Remember, we’re here to keep you on the road (and dry). ?? Thanks for trusting us with your rides! #AutomotiveExcellence #CustomerCare
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Thanks for spreading the 5-star love, friend! ? We're so glad we could provide top-notch service with a side of punctuality. ?? #CustomerAppreciation #BestCustomers
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Thanks for the 5-star review, Skyler! We're thrilled to hear about your 'in and out' experience at R & L Automotive. Our team appreciates your support! ?? #CustomerAppreciation
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? Thanks for the 5-star review! We're thrilled to hear you loved our service and found our prices great. Our team appreciates your kind words! ?? #HappyCustomers #QualityService
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Hey there! Thanks for revving up our day with your 5-star review ? We're thrilled to hear that you always leave our shop satisfied. Your support means the world to us! #HappyCustomers #AutoCare
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Thanks for the 5-star review, Kevin! We're delighted to have saved you some cash and provided top-notch service. See you next time! ?? #Savings #HappyCustomers
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? Thank you for your kind words! We strive to provide genuine and informative service to our valued customers. It's great to hear that you found us trustworthy. We appreciate your support! ? #RnLAutomotive #TrustworthyService #CustomerSatisfaction
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? Thank you for the amazing review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing quick, knowledgeable service at unbeatable prices. ??
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? Thank you for your kind words! We're thrilled to have you as a satisfied customer. ? Our team at R&L Automotive takes pride in delivering top-notch repairs and a great customer experience. ? #RnLAutomotive #QualityRepairs #SatisfiedCustomers #FortWayne
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Thanks for the great review, Richard! We're so glad you had a great experience with us at R & L Automotive in Fort Wayne. ? #SatisfiedCustomer #FortWayne #R&LAutomotive
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Thanks for the great review, Drew! ? We're so glad we could get you in and out quickly. We take pride in our customer service and fair pricing. #FortWayne #RLAutomotive #CustomerService #CarRepair ?
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Thanks for the great review, Savannah! We're so glad we could get you back on the road quickly and affordably. ? #FortWayne #R&LAutomotive #CarRepair #HappyCustomer
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Thanks for the great review, Kimiya! ? We're so glad you had a great experience with us. #HappyCustomer #RLAutomotive #FortWayne
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Thanks for the kind words, Tammy! ? We're glad you had a great experience with us at R & L Automotive in Fort Wayne. #FortWayne #R&LAutomotive #HappyCustomer
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Thanks for the great review, Steve! We're glad you were in and out quickly. ? #FortWayne #R&LAutomotive #AutoRepair #HappyCustomer
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Thanks for the kind words, Lowell! ? We're glad we could help and that you found your new go to for your cars. #R&LAutomotive #FortWayne
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Thanks for the 5-star review, Mike! We appreciate your trust in us at R & L Automotive in Fort Wayne. ? #HonestShop #FortWayne
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Thanks for the kind words, Stacy! ? We're glad to have earned your trust and loyalty. #FortWayne #R&LAutomotive ?⭐️⭐️⭐️⭐️⭐️
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Thank you for your kind words, Julian! ? We're thrilled to hear you had a great experience with us at R & L Automotive in Fort Wayne. #RLAutomotive #FortWayne
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Thanks for the kind words, Dana! ? We're glad we could help your daughter out in a pinch. #FortWayne #R&LAutomotive #CustomerService
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Thanks for the great review, Norman! ? We're glad we could get your mom's car fixed quickly. ? #FortWayne #RLAutomotive #AutoRepair #CustomerSatisfaction
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#R&LAutomotive is proud to have earned the trust of Curtis, an ex-mechanic who knows a thing or two about quality service! ? We're glad we could provide him with the work he needed and a great warranty through Napa. ? #FortWayne
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Thanks for the great review, Tony! ? We're glad you had a great experience with us. We take pride in providing quality service at a fair price. #RLAutomotive #FortWayne
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Thanks for the 5-star review, Jennifer! ????? We're glad to have taken great care of you and your family's vehicles. #R&LAutomotive #FortWayne
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Thanks for the great review, Chris! ? We're glad Rich was able to help you out and that you'll keep coming back to R & L Automotive! #FortWayne #HappyCustomer #AutoRepair
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Thanks for the great review, Steve! ???? We're glad to hear your wife's car is running smoothly. #R&LAutomotive #FortWayne
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Thanks for the great review, David! We appreciate your trust in us to get the job done right. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Janelle! We're so glad you had a great experience with us. ? We look forward to seeing you again soon! #RLAutomotive #FortWayne
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???Thanks for choosing us! We hope you had a great experience. #FortWayne #GreatService ?
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Thanks for the great review, Marc! ? We're glad we could provide a quick assessment and fair price for your car needs. #R&LAutomotive #FortWayne
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Thanks for the great review, Cheryl! We're so glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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Thanks for the great review, Hawk! ? We're so glad you're happy with the work we do. #FortWayne #R&LAutomotive #HappyCustomer ?
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Thanks for the 5-star review, John! ????? We're glad you had a great experience with R & L Automotive. #FortWayne #HappyCustomer #ExcellentWork
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Thanks for the awesome review, Mike! We're so glad you trust us with your vehicles ? #R&LAutomotive #FortWayne #HonestReputableShop ???
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Thanks for the kind words, Christian! We're glad you had a great experience with Rich & Russ. ? We appreciate your support of local businesses and look forward to seeing you again soon. #RLAuto #FortWayne ?⭐️⭐️⭐️⭐️
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Thanks for the great review, Libby! We're glad we could help you out with your AC issues. ? #R&LAutomotive #FortWayne #ACRepair #HappyCustomer
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Thanks for the great review, David! We're glad you had a great experience at R & L Automotive. ? #FortWayne #HappyCustomers #AutoRepair ?
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We're so glad to hear that you had a great experience with us at R & L Automotive! ? We strive to provide excellent customer service and quality work. Thanks for the 5-star review! ????? #FortWayne #RLAutomotive
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Thanks for the great review, Pam! ? We appreciate your trust in us and are glad to have been able to help your family. #RLAutomotive #FortWayne
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Thanks for the great review, Randie! We're glad you had a great experience with us. ? #R&LAutomotive #FortWayne
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??? #FortWayne is the best! #TopNotch #FortWayne ???
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Thanks for the great review, Marquee! ? We're glad you had a great experience with us. We appreciate your recommendation and look forward to seeing you again soon! #R&LAutomotive #FortWayne #CustomerSatisfaction
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Thanks for the great review, Kyle! ? We're so glad we were able to help you out while you were visiting Fort Wayne. We strive to provide speedy service and great communication to all our customers. #R&LAutomotive #FortWayne
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Thanks for the great review, Nathan! ? We're so glad you had a great experience with us. #FortWayne #R&LAutomotive #HappyCustomers ?
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Thanks for the great review, Chris! ? We appreciate your kind words and are glad you had a positive experience at R & L Automotive. #FortWayne #HonestWork #CustomerSatisfaction
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???? #FortWayne Great shop! Honest work, prices, and service. ? #FortWayne
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?? Great service! ? Prompt, courteous, and very informative. #FortWayne #CustomerService
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Thanks for the great review, Corbin! ? We're glad we could get you in quickly and provide you with the quality service you deserve. We look forward to seeing you again soon! #R&LAutomotive #FortWayne ?
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Thanks for the kind words, Steve! ? We're so glad Rich was able to help you out. We strive to provide the best service and experience for our customers. #FortWayne #R&LAutomotive ?
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