Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

(210 Reviews)

99% Would Recommend
93% Business Response
Latest Review 2 days ago

Reviews


MC
MICHAEL C.
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019
Great Visit
The 3 P's polite, precise, and professional get visit.

Verified Customer
Randolph, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019
Great service
Quick. Friendly service. Fair price.

JB
Joe B.
Massachusetts
Lincoln MKZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Joe said he had an issue with his vehicle and an employee came to his house and inflated the flat tire. He drove his vehicle to this business and the tire was repaired in a little bit of time. This was a great experience for him and the employee is now his new mechanic,
This review was collected via phone interview by Customer Research Inc.

DT
Darlene T.
Randolph, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019
👍
Awesome

PK
PAUL K.
Taunton, MA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019
Quick and easy
Always treated with respect and concern at this place, they truly do care about their customers. And joking around with Mary Lou on the front desk is always a joy, girl speaks her mind and laughing with her is a great way to pass the time. Love Randolph Automotive, and recommend it to all my south-of-Boston friends

BM
BOB M.
Braintree, MA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019
Excellent service
Excellent service

IU
Ike U.
Hyde Park, MA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Ike said they did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TG
TOM G.
Randolph, MA
Saturn Outlook
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019
They Stand by their work!
I had an issue with a strut they installed a couple months back. They replaced the strut free of charge under warranty!

I AM A HAPPY CUSTOMER!

BF
Bill F.
Avon, MA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Bill said the staff at this business knows what they are doing. He trusts them. The mechanic , Sean he is really good, he is awesome.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Braintree, MA
Ford Econoline Wagon
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/19/2019
Mechanics get the job done!
The work done is A1! Never had any issues on having to bring vehicles back for additional work, Chris is very good at communicating issues with vehicles and what's going to be done. The customer service at the front desk not so much. Scheduling an appointment seems pointless, when you call to confirm she always says there busy even with an appointment. When you get there you could literally sit in the lobby without any greeting or why you are there. She seems bothered by all questions asked and when we tried to call to let them know this review she said she shouldn't be hearing this and put me on hold until I had to hung up. Chris and his mechanics are great, but 2 stars for the customer service in the front office.

KP
KEN P.
South Easton, MA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019
Heater & Brakes
The Service Tech, Mike, with over 30 years of experience provides service with a smile. The evaluation and service was done quickly! It was determined that the heater issue was a case of low antifreeze just in time for this Winter Chill. Brakes replaced so loved ones stay safe. Lastly the price was better than the out of control Dealers. I recommend Randolph Automotive Service and they have my future business as well!

RB
Roudy B.
Randolph, MA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Roudy said they took him in early morning, provided nice customer service and the employees were very quick.
This review was collected via phone interview by Customer Research Inc.

RG
RITA G.
Randolph, MA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019
Friendly and helpful
Not only was the service awesome and efficient as always, but the went the extra mile and came out to teach me how to show me how to pump gas.
Chris A. from Randolph Automotive Servicenter responded on 11/18/2019

Thank you Rita! We love helping out our customers.

Chris Alexopoulos
Shop Manager
781-963-9886

AZ
ALEX Z.
Quincy, MA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019
Very good work but expensive
Had an alignment and they did excellent work, but compared to other places I have been for alignment they charge a lot. The best alignment I have done to my car though. They certainly know what they are doing.
Chris A. from Randolph Automotive Servicenter responded on 11/18/2019

Thank you Alex! We pride ourselves with providing top notch service for our customers and understand how important getting around safely is.

Chris Alexopoulos
Shop Manager
781-963-9886

RG
RAMON JUAN G.
Randolph, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Good customer service and quality work
I would recommend this place to all my family and friends
Chris A. from Randolph Automotive Servicenter responded on 11/18/2019

Thank you, we appreciate it!

Chris Alexopoulos
Shop Manager
781-963-9886

Verified Customer
Boston, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019
Fantastic!
Customer service was fantastic. Super friendly. I will be getting all my oil changes here from now on
Chris A. from Randolph Automotive Servicenter responded on 11/18/2019

Thank you!!!

Chris Alexopoulos
Shop Manager
781-963-9886

TW
TRICIA W.
Middleboro, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019
Great work and customer service!
I brought my 2016Jeep Wrangler in to be fixed. Mike was amazing! He had it up and running quickly. I will definitely be bring it back to be serviced.
Chris A. from Randolph Automotive Servicenter responded on 11/06/2019

Thanks for the vote of confidence 

Chris Alexopoulos
Shop Manager
781-963-9886

GN
GABRIELLE N.
Randolph, MA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019
Car Repair
Very honest and polite staff
Chris A. from Randolph Automotive Servicenter responded on 11/06/2019

We wouldnt be in business for over 55 years if we were not honest and polite

Chris Alexopoulos
Shop Manager
781-963-9886

BK
Beverly K.
Stoughton, MA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
Owner
The service was very good
Chris A. from Randolph Automotive Servicenter responded on 11/06/2019

That's much appreciated Mrs. K

Chris Alexopoulos
Shop Manager
781-963-9886

BK
BELINDA K.
Randolph, MA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
Goo service
Good place
Chris A. from Randolph Automotive Servicenter responded on 11/06/2019

Thank you!

Chris Alexopoulos
Shop Manager
781-963-9886