Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

( 1193 Reviews )

99% Would Recommend
87% Business Response
Latest Review about 23 hours ago


Scott W.
San Diego, CA
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
Slap in the face
Went in to the shop because of a previous problem with my car. Spoke to the person and told them I was having the same problem that I had in January. Instead of looking the past on my car they drove it around called me back and said there was no problem. I said doesn't happen all the time. Then after the 3rd conversation about it they went in fixed it the same thing that was done in January.
Well not so fast I still have the problem!!! I was charged for the work! Then Had I known that they were going to wash my car (which I appreciated) I would've pulled out my pipe and weed but when I got back into my car my it was gone and of course no one knew anything. So I got charged for a car wash basically and now have to buy a new pipe and some weed. Total let down
Ray F. from Ray Frey Auto Center Inc responded on 09/03/2019

Scott, Ray is looking into all of this today and will be in touch with you.

Verified Customer
San Diego, CA
Toyota Venza
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
Very disappointed...
I went to Ray Frey’s because family members have raved about the work & efficacy of the work and the people here. I will not go into detail, but I can say I have never been more disrespected or talked down to as I was today. I merely asked if the work on my car could get done in 5.5 hrs (when the time I was told was 4-6 hrs) and it started a slew of unacceptable and unprofessional words. I am very disappointed, as I was hoping to give them all future business ... but I do not pay to be verbally abused. I will say the work done was lovely. I am happy to give credit where due. I just hope others have a much better experience than I did.
Ray F. from Ray Frey Auto Center Inc responded on 06/19/2019

My apologies for any unprofessionalism you recieved from our personnel and staff. We have definitely reviewed the situation. We are glad you were happy with the detail.

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