Thank you for what looks like a great review and for being a loyal customer. But looks like you gave us a low score (1 out of 5), was thet a mistake?
To check in. They don’t take the initiative to keep you updated
Sam, sorry about the slow response. Unfortunately we are down half a crew here because of the slow down in business due to the coronavirus. We are trying our best to serve our customers the best we can. We appreciate your feedback and we will continue to work through being short staffed. We apologize again for any inconvience to you.
Mary, your brother Dan brought in the car he bought from you (2007 Hyundai Santa Fe). We still had it in our system from when you came in 2012 for brakes. We will change the vehicle into your brothers name so you will not get notified again of repairs. Thank you.
Well not so fast I still have the problem!!! I was charged for the work! Then Had I known that they were going to wash my car (which I appreciated) I would've pulled out my pipe and weed but when I got back into my car my it was gone and of course no one knew anything. So I got charged for a car wash basically and now have to buy a new pipe and some weed. Total let down
Scott, Ray is looking into all of this today and will be in touch with you.
My apologies for any unprofessionalism you recieved from our personnel and staff. We have definitely reviewed the situation. We are glad you were happy with the detail.