Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5

(1,288 Reviews)

99% Would Recommend
88% Business Response
Latest Review 12 days ago


Sandy M.
San Diego, CA
Hyundai Tucson
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Lectures unappreciated
It seemed like three of you ganged up on me in the waiting room about the amount of miles between oil changes. It was embarrassing and the other people waiting were staring. The mfg listed oil changes at 7500 miles & that's what I've done since day one. Then Ray came out later and gave me another lecture. Come on....I'm old enough to not need this!!!
Ray F. from Ray Frey Auto Center Inc responded on 08/25/2014

Sandy, we're so sorry that you were embarrassed by our "lectures". We just want to make sure our customers know trhe importance of low cost oil changes to make sure your vehicle investment last a long time. Ray has been doing this work for over 35 years and finds that oil changes should be done every 3,000 miles for regular oil and 5,000 miles for synthetic oil. The dealer does usually recommend longer intervals but with our customer's as well as our personal vehicles this has not proven to be the best maintenance for the vehicles. Vehicles last much longer with less engine issues if the maintenance is done with the frequency outlined above. Again, we apologize for the lectures and appreciate your long time business at the shop.

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