Ray's Import Auto Repair

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615-893-2633
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Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(864 Reviews)
5 star
82%
4 star
13%
3 star
1%
2 star
1%
1 star
<1%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
98% Would Recommend
Latest Review 12 days ago

Reviews

BB
Butch B.
Tennessee
Toyota Camry
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/15/2020 Category: Service
Butch said the alignment was off on his vehicle and he has some problems with the bearings and their machine broke them the first time. He stated that they did replace them for him and the staff were nice and professional. He added that they got him taken care of.
Recommended
George R. from Ray's Import Auto Repair responded on 04/22/2020

I am so glad our staff took care of your issues and rectofied any kind of error. In this instance, our press was a little over zealous and pressed your new bearings in a little too far. Unfortunately, we never had the vehicle and had no way of knowing that there was even an issue when it was pressed together. This is part of the issue with people bringing us parts to repair vs bringing us the vehicle to repair. So there is no way that your alignment being off can be attributed to the work we did, because there was no way to align it. We never had the vehicle. 
I do apologize for having an error during your repair, however, I am extremely pleased with my staff for rectifying this situation. 
Thank you,

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
CW
Carter W.
Murfreesboro, TN
BMW X5
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
Spectacular Service
Easy to work with. Great communication. Fair quote and reasonable pricing.
Recommended
George R. from Ray's Import Auto Repair responded on 04/22/2020

Thank you so much for this amazing review! We are here anytime, and look forward to servicing your BMW in the future.

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
LT
Lydia T.
Murfreesboro, TN
Land Rover LR4
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
Customer Service 👍
These guys are the best to work with, I highly recommend them to everyone. They took care of my daughters car when I’m out of state in the worst corona panic ever, thanks Christain for putting up with me and my extended warranty company.
Recommended
George R. from Ray's Import Auto Repair responded on 04/22/2020

I am so glad we could help and here anytime for all your automotive needs. These are scary times, and pleased that Christian took care of everything. Thank you so much for this glowing review!

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
RN
Ron N.
Murfreesboro, TN
Mercedes-Benz ML350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2020
Great job
Job finished as promised
Recommended
George R. from Ray's Import Auto Repair responded on 04/22/2020

Thank you so much for the 5 star review!

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
KT
Ken T.
Readyville, TN
Mercedes-Benz E350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Excellent Service as Always
Ray's Import Auto Repair continue to provide exceptional import auto repair at a fair price. You can tell a lot about a business by observing how management speaks with and treats their employees and the cleanliness and organization of their shop. George and his team are committed to excellence in auto repair, honestly, integrity, employee care and customer service. Two thumbs up.
Recommended
George R. from Ray's Import Auto Repair responded on 03/09/2020

Wow, we so very much appreciate this glowing review! Everyone at Ray’s Imports lives by these standards, and it truly means a lot to us that it was recognized. We appreciate your business and look forward to servicing your Mercedes in the future. 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
HU
Hector U.
Smyrna, TN
Volkswagen Golf SportWagen
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020 Category: Service
Hector said they did a good job.
Recommended
George R. from Ray's Import Auto Repair responded on 03/09/2020

Thank you so much for the review! Gad we could help and look forward to taking care of your VW:)

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
SV
Sonya V.
Murfreesboro, TN
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Great Repair work and Customer Service!
Always helpful and professional. Great repair work!
Recommended
George R. from Ray's Import Auto Repair responded on 03/09/2020

Truly appreciate this review and thank you for choosing Ray’s Imports! We look forward to servicing your Beetle in the future:)

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
SM
Sandra M.
Phenix City, AL
Mercedes-Benz E500
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020 Category: Service
Sandra said the mechanic was very knowledgeable. She appreciates that he was helpful and able to direct her to the dealership with what was wrong with the vehicle.
Recommended
George R. from Ray's Import Auto Repair responded on 02/20/2020

So glad we could help. Unfortunately, certain components on a Mercedes are deemed proprietary. In this particular incident, we could not replace your ignition switch. However, we look forward to taking care of all the rest of your service needs a repairs. Thanks so much for the review!

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
AD
Austin D.
Tennessee
Mercedes-Benz C250
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020 Category: Service
Austin said he didn't have any complaints about the business.
Recommended
George R. from Ray's Import Auto Repair responded on 02/18/2020

Thank you for the review and look forward to taking care of your Mercedes in the future. 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
AC
Andrew C.
Tennessee
Audi Q7
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020 Category: Service
Andrew says the price is always fair.
Recommended
George R. from Ray's Import Auto Repair responded on 02/18/2020

Yes, we do have incredible prices and never want our customers to be taken advantage of. Honest and quality repair is always done here at Ray’s Imports. Thanks so much for the 5 star review! 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
CR
Chris R.
Tennessee
Volvo S80
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2020 Category: Service
Chris said this business is great, but the price seemed a little pricey.
Recommended
George R. from Ray's Import Auto Repair responded on 02/18/2020

Thank you for the review and feedback. Here at Rays Imports we do everything possible to keep our pricing down. We are one of the lowest Euro Specialty shops around with quality Master Technicians. We hope we still earned your business in the future and look forward to taking care of your Volvo. 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
TD
Tammy D.
Murfreesboro, TN
BMW X3
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
The people are trustworthy and honest.
They will go above and beyond to guarantee you have a good experience. They are quality people who strive for integrity and excellence in their work. I trust them completely!
Recommended
George R. from Ray's Import Auto Repair responded on 02/18/2020

Thanks so much for this glowing review! We, at Rays Imports truly appreciate the feedback and it just made our day. Thank you again and look forward to servicing your BMW in the future. 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
Verified Customer
Murfreesboro, TN
Volkswagen New Beetle Coupe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Good service
Kind and easy going. Took care of my needs and recommended what to do if I needed to come back. Will definitely come again
George R. from Ray's Import Auto Repair responded on 02/18/2020

Thank you for choosing Ray’s Imports and taking the time for this lovely review. We look forward to servicing your VW Beetle in the future. Thanks again! 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
Verified Customer
Murfreesboro, TN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Great place and staff
Great experience
Recommended
George R. from Ray's Import Auto Repair responded on 01/22/2020

Thank you for the 5 Star review! It was our pleasure to service your VW Jetta and look forward to servicing your vehicle in the future. 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633
CF
Christine F.
Murfreesboro, TN
Audi A3
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2020 Category: Service
Christine said she would have liked a little more follow up, but other than that, it was great.
Recommended
George R. from Ray's Import Auto Repair responded on 01/14/2020

Thank you for the review and appreciate your feedback. We are in a transition, training a new employee and are very sorry you didn’t receive the 5 star follow up with your service. We, at Ray’s Imports, hope we still earned your business in the future,  look forward to servicing your Audi again and gain a 5 star review! 

George Russell
Owner Ray’s Import Auto Repair
(615)893-2633