Reviews
BW
Brenda W.
Eagle River, AK
Dodge Nitro

05/21/2019
Category:
Service
Brenda said she really liked this business. They provided her good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RM
RITA ANN M.
Eagle River, AK
Chrysler Town & Country

05/17/2019
Friendly service, honest evaluations, and professional work.
As above
Recommended
MK
MICHAEL and SUSAN K.
Eagle River, AK
Honda Fit

05/14/2019
Very disappointed for the first time
I brought my car in to have stripped tire studs replaced. I was given an estimate after they looked up the year and make of the car of $325. I asked for then to check their records to see what my car needed in regards to its 70,000 mile service. I asked this twice, once before I brought it in and again when the car was delivered to them. Both times I was told they would let me know. They called me the next day and said it was $450 not $325. Not happy. When I picked up the car it had an ABS indicator light on. I asked why they didn't check it and ask me if I wanted it taken care of. They said they assumed I knew about it. I didn't and it wasn't on last time I drove it. They also never told me what other service it needed. When I complained about the lack of feedback on other services needed, all I got was a shrug and do you want to leave it for time? I said no. This is not the service I have been used to here.
Recommended
GY
GREG and JODIE Y.
Eagle River, AK
Dodge Pickup

05/13/2019
Fast reliable service at a fair price.
Estimates are always spot-on, sometimes even lower. Work is always done on time, more often than not it's actually done early. If you can explain the problem well, they will often give a correct diagnosis over the phone. Been going to S&P for about a decade, won't go anywhere else with all the positive experiences I've had with them on 4 different trucks.
Recommended
DS
Dennis S.
Eagle River, AK
Hyundai Accent

05/08/2019
Category:
Service
Dennis said the staff did a timely and respectful job on the vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
BF
BILL and RHONDA F.
Eagle River, AK
Ford F-150

05/05/2019
The usual outstanding service, both for the truck and as the customer
I asked my daughter to drop of the truck for an oil change, not realizing it was the last day to have studded tires in Alaska, Despite the huge number of procrastinating Eagle Riverites getting tire changes that day, S&P told her they would be able to change the oil and filter as normal. And they did. Well before closing time, too. Thanks again.
Recommended
JA
JASON A.
Eagle River, AK
Ford Escape

05/04/2019
Quick Fix
I was driving to work and on the way I knew something wasn’t right. I turned around and dropped my car off at S&P. I didn’t expect to get it looked at that day, but they had an opening and took a look, identified the problem, gave me a call to discuss the options, and before the end of the day my car was ready to go and working much better!
Recommended
CG
CRAIG and SUZANNE G.
Eagle River, AK
Ford Excursion

05/03/2019
New purchase evaluation of used vehicle
bought a 20 year old vehicle with nearly 250K on it. S & P was thorough, professional and a pleasure to deal with.
Recommended
TD
Tania D.
Eagle River, AK
Chevrolet Suburban

05/03/2019
Category:
Service
Tania said the service was completed quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
ND
NEIL D.
Chugiak, AK
Dodge Neon

04/28/2019
Lug nut
After brand X rounded the one lug nut off I wasn't sure if I'd get it off or not. Your mechanics once they got the right wheel were able to take it off without any problems. I am so thankful. Thanks for your help.
Recommended
RW
RICHARD and DALENE W.
Eagle River, AK
Toyota Matrix

04/24/2019
Great service. Staff always helpful and honest.
S&P is our Go-To garage for all of our vehicles. They are honest and always deliver great service.
Recommended
SH
SCOTT H.
Eagle River, AK
Chevrolet Pickup

04/21/2019
Quick and right
Am mostly impressed with your mechanic, Brad. If the folks you employ are near the same caliber as Brad, i believe that is why you have such a great reputation. Every service visit I’ve experienced with your establishment has been extremely satisfactory. Your reception folks are also a great asset. Thank you! Scott Hinson.
Recommended
B
Ruthann B.
Eagle River, AK
Chevrolet Chevy Express

04/16/2019
Category:
Service
Ruth Ann said they've been going to the business for years and they are very happy with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
LG
LOUIS and ANN G.
Chugiak, AK
Saturn VUE

04/15/2019
Spring tire change out
I was there at the shop early so I would not have to wait long to have my tires changed out and the time that I waited was minimal I was very happy for my service
Recommended
Verified Customer
Eagle River, AK
Ford Edge

04/11/2019
Thank you!!
These guys are awesome!! Most importantly they’re honest. The place is clean, friendly and professional.
Thanks!!
Thanks!!
Recommended
CA
Catherine A.
Eagle River, AK
Ford F-150

04/11/2019
Category:
Service
Catherine said the service was good and quick.
Recommended
This review was collected via phone interview by Customer Research Inc.
ET
Erica T.
Eagle River, AK
INFINITI FX35

04/10/2019
Category:
Service
Erica said she was happy with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
HT
HEIDI and TAKAO T.
Eagle River, AK
Honda Pilot

04/09/2019
Excellent setvice
Amazing service! Dropped off my 2003 Honda Pilot and they did an alignment, switched tires, repaired a dangling part, and fixed an issue I didn’t know about. All for under $300. I love S&P Certified and recommend them to everyone.
Recommended
MM
MICHELLE M.
Eagle River, AK
Ford Taurus

04/05/2019
tire change
I stopped by the shop just in case there might be a spot available for a tire change over. it was a little busy. but they squeezed me in. it didn't take long.
I was very pleased.
great customer service
I was very pleased.
great customer service
Recommended
Verified Customer
Eagle River, AK
Subaru Outback

04/03/2019
Great Customer Service
I was so pleased with the efficiency and service I received. My car was in and out in a half day with no appointment, the staff was courteous and helpful and no pushy add-on sales gimmicks. And my car runs great! Thank you!!
Recommended