Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

425 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


Verified Customer
Mechanicsville, VA
Oldsmobile Intrigue
Verified Customer
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05/09/2019
Quick and efficent
My brother and dad referred me to S&M Auto so I decided to give them a try. It's hard to find a honest and reputable vehicle repair company. I dropped two of my vehicles off the night before using the night drop box. By 10 am I received a call saying my vehicles were ready for pick up. I will continue to use S&M Auto. They're great!

JI
John I.
New Kent, VA
Ford F-150
Verified Customer
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05/07/2019 Category: Service
John said the service was good. The work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JH
Jesse H.
Mechanicsville, VA
Chevrolet Silverado SS
Verified Customer
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05/06/2019 Category: Service
Jesse said he liked his service. He trusted the work. The service was good.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Mechanicsville, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
David said that the place has always had decent service, true and honest opinions and workmanship.
This review was collected via phone interview by Customer Research Inc.

IM
Ian M.
Mechanicsville, VA
Toyota Camry
Verified Customer
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05/02/2019
Good Service
Professional attitude, Honest recommendations, Reliable service.

Verified Customer
Richmond, VA
Honda Element
Verified Customer
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05/02/2019
Honest work
Only place we will bring our cars. They always explain the issue and your options never trying to up sell you on 10 things you don’t need. All around great shop.

JS
James S.
New Kent, VA
Nissan Armada
Verified Customer
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05/02/2019
Have been a customer for many years
Only place we take our cars

LL
Lucinda L.
Mechanicsville, VA
Ford Fiesta
Verified Customer
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05/02/2019 Category: Service
Lucinda said that the place was great, they were quick and professional.
This review was collected via phone interview by Customer Research Inc.

JM
Jennifer M.
Mechanicsville, VA
Kia Sorento
Verified Customer
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04/22/2019
Excellent work. Easy drop off pick up. Friendly.
Excellent work. S&M doesn't up sell customer. Honest. Vehicle done in timely manner. Easy scheduling, drop off/pick up. Friendly.

ET
Ernest T.
Mechanicsville, VA
Ford Pickup
Verified Customer
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04/12/2019 Category: Service
Ernest said he was pleased with his service. The employees were fair. They provided pretty good service.
This review was collected via phone interview by Customer Research Inc.

DF
Dan F.
Mechanicsville, VA
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Dan said everything they had done worked.
This review was collected via phone interview by Customer Research Inc.

JL
Juanita L.
Mechanicsville, VA
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Juanita said they were very good and kind.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Mechanicsville, VA
Ford Escape
Verified Customer
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04/10/2019 Category: Service
William said the employees were thorough. They completed the service very quickly.
This review was collected via phone interview by Customer Research Inc.

IM
Ian M.
Mechanicsville, VA
Lexus RX 300
Verified Customer
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04/07/2019
Service visit
Honesty, professionalism, inregrity, and friendliness.

RS
Ryan S.
Mechanicsville, VA
Ford Taurus
Verified Customer
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04/02/2019
Awesome place
I’ve been going to this place for about 6 or so years. Good people to deal with great communication. Always accommodating when it comes to my on call schedule. I appreciate all they do. Thank Mike and the guys that make have helped me so far maintaining my vehicles.

JS
Jeremy S.
Mechanicsville, VA
Nissan Xterra
Verified Customer
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03/31/2019
Great Service, highly recommend
Excellent customer service. Provided honest recommendation of repairs which actually saved me money. It’s hard to find a reliable and honest mechanic that you can trust; this is that place. I trust and recommend my friends and family to come here for peace of mind if nothing else.

DS
Dale S.
Studley, VA
Subaru Legacy
Verified Customer
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03/30/2019
Subaru
S/M Auto is a great place to have your car serviced. They are knowledgeable, courteous, and fairly priced. They never try to get their customers to have work done that is not needed. Very professional!

LR
Lyn R.
Hanover, VA
Kia Soul
Verified Customer
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03/29/2019
Did the job in a timely manner and did what was requested.
Also found a problem with my window washer fluid. They let me know and requested confirmation before replacing it. Reasonable price, too.

JL
Jon L.
Mechanicsville, VA
Dodge Charger
Verified Customer
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03/16/2019
Fast one-day service at S&M Auto...
Thanks to the guys at S&M, I called in the morning to check on getting get an oil change and state-inspection on both my Avalon and Charger and was told to bring them right in. This is the level of service that has set S&M apart from other auto repair shops and it's very much appreciated...

RW
Robert W.
Providence Forge, VA
Cadillac Escalade
Verified Customer
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03/13/2019 Category: Service
Robert said the business does good work. They don't do anything unnecessary, and talk to him about any future recommendations they have. He appreciated their honesty.
This review was collected via phone interview by Customer Research Inc.