Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

322 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


CL
Chris L.
Mechanicsville, VA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Chris said the staff was quick and they exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

CC
Chanetrice C.
Richmond, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Chanetrice said it was a good experience. They communicated with her and were nice.
This review was collected via phone interview by Customer Research Inc.

WD
William D.
Sandston, VA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
William said the service turned out okay. It was good.
This review was collected via phone interview by Customer Research Inc.

ZV
Zach V.
Mechanicsville, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
State Inspection
Really enjoyed my experience with S&M! They were fast and seem to do good work.

PS
Patrick S.
Mechanicsville, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Patrick said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

RP
Ricky P.
Mechanicsville, VA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Ricky said he was pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

CF
Cameron F.
Mechanicsville, VA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Cameron said the technicians have always given him what he needed and have never made any mistakes on his vehicles.
This review was collected via phone interview by Customer Research Inc.

GB
Greg B.
Mechanicsville, VA
Mercedes-Benz E300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Greg said they have always treated him well.
This review was collected via phone interview by Customer Research Inc.

KM
Kirby M.
Sandston, VA
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Kirby said he has used the business for years. He said they are very good.
This review was collected via phone interview by Customer Research Inc.

CJ
Christopher J.
Richmond, VA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Christopher said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CW
Corey W.
Richmond, VA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Corey said the staff did really good work.
This review was collected via phone interview by Customer Research Inc.

TJ
Trevor J.
Virginia
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Trevor said it was a quick turnaround and they were friendly.
This review was collected via phone interview by Customer Research Inc.

CW
Charles W.
Mechanicsville, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Charles said he took his vehicle in, they checked it out and did not find a problem. They showed honesty.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Mechanicsville, VA
Hyundai Santa Fe Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018
Outstanding Customer Service
Prompt service

LR
Leah R.
Mechanicsville, VA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Leah said they are always very helpful and really knowledgeable.
This review was collected via phone interview by Customer Research Inc.

QC
Quadejah C.
Richmond, VA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Quadejah said the service was pretty good and quick.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Richmond, VA
Chevrolet Astro Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
John said the business has always provided him with an honest cost for services.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Richmond, VA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Awesome service center!
Nick actually listened to what I had to say. That is so rare these days. Service was great. Price was VERY fair. This is my new service center for my car. Don't think I could find any better! Thank you guys!

JW
Jared W.
Richmond, VA
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Jared said the staff was straightforward with him.
This review was collected via phone interview by Customer Research Inc.

SG
Steve G.
Virginia
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Steve said he really appreciates the advice he was given and he was charged $90 less then he was quoted.
This review was collected via phone interview by Customer Research Inc.