Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

302 Reviews

99% Would Recommend
Latest Review about 7 hours ago

Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews


CE
Courtney E.
Charlottesville, VA
This review is currently pending verification from the business.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Brakes
I would like to commend S&M Auto and Mike Matthews in particular for excellent service. The S&M group installed a new brake caliper in my vehicle. It turned out that the caliper was faulty from the manufacturer. Mike and his group retrieved my vehicle from Charlottesville and repaired my vehicle on the same day that they were notified of the problem. I would recommend Mike and his group to anyone.

JP
Jeffrey P.
Mechanicsville, VA
This review is currently pending verification from the business.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Always on time and reasonably priced
My CR-V is my living and everything has to be done in the timeliest of manners or my job cannot be done properly. Never happened yet!!

MM
Mike M.
Mechanicsville, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2018
Terrible customer service!
Brought my car in to replace a power steering hose. They broke the engine cover by not taking out one of the bolts and then said it was like that when it came in which I know for a fact that it wasn’t. When we told him that we knew it wasn’t broken he hasn’t bothered to reply to two emails. They left the push pins out of the covers and also said it was like that when it came in. Left greasy hand prints on the hood. $750 and 4 days later we got our car back in that condition. Use at your own risk because it came in like that!

MM
Mike M.
Mechanicsville, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2018
Terrible customer service!
Brought my car in to replace a power steering hose. They broke the engine cover by not taking out one of the bolts and then said it was like that when it came in which I know for a fact that it wasn’t. When we told him that we knew it wasn’t broken he hasn’t bothered to reply to two emails. They left the push pins out of the covers and also said it was like that when it came in. Left greasy hand prints on the hood. $750 and 4 days later we got our car back in that condition. Use at your own risk because it came in like that!

SC
Shelwood C.
Richmond, VA
Toyota Camry
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