Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

570 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


JS
James S.
Liverpool, NY
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
James said everyone was quick and courteous.
This review was collected via phone interview by Customer Research Inc.

KB
Kimberly B.
North Syracuse, NY
Dodge Nitro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Kimberly said this is a good facility and the staff get the job done.
This review was collected via phone interview by Customer Research Inc.

LD
Lorri D.
New York
Kia Spectra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Lorri said the staff at this business were very polite and kind, The service was great.
This review was collected via phone interview by Customer Research Inc.

PC
Pat C.
Cicero, NY
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Pat said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
New York
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Kevin said he is always in and out and he get updates throughout the whole process.
This review was collected via phone interview by Customer Research Inc.

KO
Kerry O.
North Syracuse, NY
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Kerry said they did a good job and they were quick.
This review was collected via phone interview by Customer Research Inc.

TM
Tom M.
Cincinnatus, NY
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Tom said he was happy with the service. The price was good and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Syracuse, NY
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
David said the business does good work, they keep his vehicle clean, they go above and beyond and he is completely satisfied.
This review was collected via phone interview by Customer Research Inc.

PI
PHIL I.
North Syracuse, NY
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
service
great service, friendly

RL
Richard L.
New York
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Richard said the staff explained everything to him.
This review was collected via phone interview by Customer Research Inc.

JE
Jake E.
Liverpool, NY
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jake said the staff knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffrey B.
Syracuse, NY
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Jeffrey said he was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
New York
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Mary said the staff are always good to her.
This review was collected via phone interview by Customer Research Inc.

AE
ANGELA and ROB E.
Cicero, NY
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Excellent customer service
We trust Sullivan’s and they never disappoint. Great place and friendly staff.

KL
Kevin L.
Central Square, NY
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Kevin said the staff gave him excellent service, and he uses them all the time.
This review was collected via phone interview by Customer Research Inc.

SS
STEVE S.
North Syracuse, NY
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
End of an Era / Integrity of Sullivan's
Just over nine years ago we purchased an SUV from Sullivan's. For the next 115,000 miles Steve and his crew handled almost every repair and service to the vehicle. The last trip to Sullivan's (this week) revealed irreparable rust that made the vehicle unsafe to drive. It had to be ditched.

Though Steve and Karen knew we would be purchasing another used vehicle, they applied no pressure to buy from them. Steve even gave recommendations/evaluations which guided us as we looked for a replacement.

This was the second time Sullivan's deemed one of our vehicles too rusty to be repaired. We've had two others with repairs which would exceed the value and worth of the car.

In none of these four instances did Steve or Karen "push" us to purchase cars from them.

To me this displays an integrity that is not often found in the automobile industry. This is why we will continue to bring our vehicles to them and why we will recommend them to others without question.

DW
Daniel W.
New York
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Spoke with Daniel's wife. She said this business is always good to her. They give her a good deal and explain things before the work is done.
This review was collected via phone interview by Customer Research Inc.

WA
Walter A.
Manlius, NY
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Walter said it is a very clean and friendly business and the staff is great.
This review was collected via phone interview by Customer Research Inc.

SM
SHEILA M.
Marietta, NY
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Best in Class
Sullivans Car Care Center is absolutely the best in class for professional service. They can be trusted to do the right thing, every time.

VP
Victor P.
Liverpool, NY
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Victor said the staff was excellent, personable, and very understanding. It was a good experience.
This review was collected via phone interview by Customer Research Inc.

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