Sullivans Car Care Center

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315-455-2886
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Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(772 Reviews)
5 star
96%
4 star
2%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
Latest Review 8 days ago

Reviews

BG
BEVERLY G.
Syracuse, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2017
car care
VERY UNSATISFIED ! They said I had a hole in the muffler. They either misdiagnosed it or didn't fix it. It makes the same "roaring noise " it made when I brought it in. Also, I wanted nothing done to the AC.only an estimate. 100 dollars later-------
STEVE S. from Sullivans Car Care Center responded on 08/26/2017

Beverly I am very disappointed with how we handled things when you were in last Monday . Please accept my sincere apology and know i will correct this for you . We pride our selfs on the work we perform on everyones vehicle weather it's your first visit to us or like you have been coming to see us for years. I would like to thank you for talking to me today and look forward to seeing you on Monday.
Steve

RH
ROBBIN H.
Mc Donough, NY
Ford Explorer
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/22/2014
They Sell Junk Auction Cars
They sell junk auction cars, then don't want to stand behind the so-called "warranty"
The owners wife is patronizing and rude
ED
Eric D.
North Syracuse, NY
Dodge Stratus
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2014 Category: Service
Eric said he took his vehicle in for a broken headlight and a loose spring. This business wanted to charge him $340 for it, so he just drove away. He would not recommend them to others.
STEVE S. from Sullivans Car Care Center responded on 04/22/2014

Dear Eric i just wanted to clear the air so i checked the invoice from your last visit . It seems there is some confusion about what you came in for in the first place .According to our records you came in for a New York state inspection and unfortunatly your vehicle did not meet the requirements set by the New York state department of motor vehicle.1st there was a broken coil spring 2nd was a light out the estimate wich you requested for $340 was to repair these items .Being a state inspection station we are obligated to make sure that vehicles that drive on the roads of new york with our children, family and friends are safe.I do hope this clears up any confusion .
If you have any questions please feel free to give me a call.

Steven Sullivan
315-455-2886

SE
Shine E.
New York
Chevrolet Blazer
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2020 Category: Service
Shine said she had to take her vehicle back to the business 3 times for the same issue. She would not recommend for service.
STEVE S. from Sullivans Car Care Center responded on 06/30/2020

Jim i am sorry you feel that way,  but there is some confusion over your 1972 blazer it was only here once and the only hold up was waiting for you to bring us the correct parts, and as far as i knew everything worked fine. If there is something wrong with the work we performed please let me know and we will correct any defects .

RO
Rayshawd O.
Syracuse, NY
Chevrolet Malibu
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/26/2017 Category: Service
Spoke with Ronina. She said she has had a lot of problems since she purchased the vehicle, and the business is not empathetic. They told her it is going to cost $2000 to fix the problem.
MO
Mary O.
Liverpool, NY
Kia Soul
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2016 Category: Service
Mary said she came in for her appointment, but the business was short staffed for the day so she had to wait an extra half an hour before they could get her vehicle in. The advisor was very sympathetic and nice.
Recommended
DW
Dorsey W.
New York
Dodge Durango
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2020 Category: Service
Dorsey said they took care of him well.
Recommended
STEVE S. from Sullivans Car Care Center responded on 11/11/2020

Thank You Dorsey !

BS
Barry S.
Liverpool, NY
Ford Taurus
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2020 Category: Service
Barry said he has always been happy with them.
Recommended
STEVE S. from Sullivans Car Care Center responded on 09/04/2020

Thank You Barry !

BG
BEVERLY G.
Syracuse, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2019
inspection
The only thing that got me a little upset was the fact they messed up my light switch so they didn't come on automatically. I got stopped for not having them on.
Recommended
STEVE S. from Sullivans Car Care Center responded on 12/11/2019

Beverly please accept my apology  we are required to check all lights on state inspections and the guys turn them on to check all lights and must have turned them off instead of back to automatic. Please have a happy holiday season from all of us.
Steve

TH
Travis H.
Mattydale, NY
Dodge Pickup
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2019 Category: Service
Travis said this business was honest, truthful and fixed his vehicle to the best of their knowledge.
Recommended
STEVE S. from Sullivans Car Care Center responded on 11/22/2019

Thanks Travis !

TS
Tony S.
Liverpool, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2019 Category: Service
Tony said that everything was good over there. They always do a good job.
Recommended
STEVE S. from Sullivans Car Care Center responded on 11/04/2019

Thanks Tony !

EM
Elizabeth M.
North Syracuse, NY
Mercury Milan
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2018 Category: Service
Spoke with Elizabeth's sister. She said the oil change was good. However, the prices are too high.
Recommended
MD
Mindy D.
Syracuse, NY
Chevrolet Impala
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2018 Category: Service
Mindy said her overall experience was okay.
Recommended
KO
Kerry O.
North Syracuse, NY
Buick Lucerne
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2017 Category: Service
Kerry said she would recommend this business for service.
Recommended
EL
Eric L.
Syracuse, NY
Nissan Altima
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2017 Category: Service
Eric said his vehicle is running fine. The Check Engine light is staying off, and everything is good. His one concern is that he was unhappy with the price of the labor. It was twice as much as the parts. It should not have cost that much, but he is happy with the outcome. He would recommend this business to others, but before he uses them again he will do a price check.
Recommended
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