Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

665 Reviews

99% Would Recommend
Latest Review about 10 hours ago

Reviews


WW
Willie W.
Syracuse, NY
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2014 Category: Service
Willie said they do good work.
This review was collected via phone interview by Customer Research Inc.

SS
STEVE S.
North Syracuse, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2014
Trustworthy service
Being able to trust your mechanic is very important. I know with Sullivan's I won't get something don't need and will get exactly what I do need!

DO
Dave O.
North Syracuse, NY
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2014 Category: Service
Dave said this business never gives him problems.
This review was collected via phone interview by Customer Research Inc.

DM
Diane M.
North Syracuse, NY
Oldsmobile Cutlass Ciera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2014 Category: Service
Spoke with Mary Jane. She said this business is very good.
This review was collected via phone interview by Customer Research Inc.

RB
Randy B.
Syracuse, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2014 Category: Service
Spoke with Alice. She said the facility is very dependable and she feels she can trust them. They are done when they say they will be and charge you for the price they quote. Every time she has used them she has been very happy.
This review was collected via phone interview by Customer Research Inc.

CO
Chuck O.
New York
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2014 Category: Service
Chuck said his experience at this business was fantastic. They did a great job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TG
TODD G.
Syracuse, NY
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2014
Honest and Reliable...
Every time I come to Sullivan's I know I will get an honest quote on the work that needs to be done. And it's done right...never need to bring it back for the same problem.

FG
Frank G.
Syracuse, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2014 Category: Service
Frank said he does not have a problem with this business.
This review was collected via phone interview by Customer Research Inc.

HB
Harry B.
Camillus, NY
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2014 Category: Service
Harry said he was pleased with their service.
This review was collected via phone interview by Customer Research Inc.

AB
Allan B.
Liverpool, NY
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2014 Category: Service
Allan said this business always does right by him and they do a good job.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
North Syracuse, NY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2014 Category: Service
Steve said he has been going to this business for years and everything has been good.
This review was collected via phone interview by Customer Research Inc.

DK
DERECK K.
Weedsport, NY
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2014
Wonderful service
Repairs are always correct the first and are done in a timely manor

AE
ANGELA and ROB E.
Cicero, NY
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2014
Excellent customer service
I can't imagine going anywhere else. Steve and his crew are wonderful. They take the utmost care of their customers. Love this place.

LA
Lisa A.
Mattydale, NY
Chevrolet Astro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2014 Category: Service
Lisa said she was referred to this business if she ever had problems with her vehicle. They took care of her a lot quicker than she expected. She wants them to know that they are an awesome business.
This review was collected via phone interview by Customer Research Inc.

SS
STEVE S.
North Syracuse, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2014
Trustworthy service + Expert repair
The job was finished when promised at the price quoted. Steve could have "pushed" an oil change on me, but instead chose to simply give the info to make up my own decision. When we discovered a little mistake after getting the car back, Steve told me to bring the car back and they would correct the problem right away - without having to make an appointment.

SB
SHANA B.
Clay, NY
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2014
Putting the "care" in Car Care.
I have taken my vehicles to Steve and his crew for over 20 years. They always take the time to not only explain the issues but the pros and cons to my repair options. They are friendly and effecient. They are truly the best in car care and customer service!

TM
Tony M.
Liverpool, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2014 Category: Service
Tony said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

ED
Eric D.
North Syracuse, NY
Dodge Stratus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2014 Category: Service
Eric said he took his vehicle in for a broken headlight and a loose spring. This business wanted to charge him $340 for it, so he just drove away. He would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 04/22/2014

Dear Eric i just wanted to clear the air so i checked the invoice from your last visit . It seems there is some confusion about what you came in for in the first place .According to our records you came in for a New York state inspection and unfortunatly your vehicle did not meet the requirements set by the New York state department of motor vehicle.1st there was a broken coil spring 2nd was a light out the estimate wich you requested for $340 was to repair these items .Being a state inspection station we are obligated to make sure that vehicles that drive on the roads of new york with our children, family and friends are safe.I do hope this clears up any confusion .
If you have any questions please feel free to give me a call.

Steven Sullivan
315-455-2886


GG
Greg G.
North Syracuse, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2014 Category: Service
Spoke with Terry. She said the staff was great to deal with. The prices are reasonable and the business is a great place to take a vehicle for service.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
New York
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2014 Category: Service
Bob said the business has good service, good people, and take care of his vehicle needs. He has no problems or complaints with this business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 641 - 660 of 665 in total