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SureCritic / Hyundai Dealer / Watermark Hyundai of Marion
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Watermark Hyundai of Marion

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,381 Reviews)
72
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Score Details

5 stars
81%
4 stars
10%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
43
Total ReScores™
4.6
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Watermark Hyundai of Marion has a professionally managed service department open extended hours to accommodate our customers' busy schedules. Watermark Hyundai of Marion has a professionally managed service department open extended hours to accommodate our customers' busy schedules.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(618) 993-2161
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1910 West Coolidge Avenue Marion, IL 62959
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,381 Reviews)
Write a Review
Recent Reviews
LM
gravatar
Lucas M.
Coulterville, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/04/2024
0
Category: Service
Vehicle service
Don't buy a vehicle from this place. I bought a brand new 2024 Hyundai Kona last year and was told from another dealership that there was work already done to my car and that certain parts were replaced after it was built in the factory. When I asked Watermark about it, they immediately became defensive and argumentative. So never got to find out any more information about that. But now, a year later, they refuse to service my vehicle in terms of oil changes. They advertise that walk-ins are welcome, but they strictly allow appointments only, and when I call to make an appointment no one EVER picks up the phone. The process of buying the vehicle was great and smooth, but then after that you are out of luck for any additional help or service. When I showed up at the quicklane trying to get an oil change, they refused service since I didn't have an appointment (even though they never pick up the phone) and then couldn't give me the number to the warranty company so I can't keep the warranty they advertise either. Not worth the trouble at all, get your vehicles from anywhere but watermark.
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