Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

440 Reviews

97% Would Recommend
Latest Review about 23 hours ago

Reviews


GR
Giovany R.
Glenn Dale, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2018
Not as honest as expected.
I phoned the business on Monday and set my appointment for a state inspection for Wednesday the same week at 1:00. Asked about the price and was told $80 over the phone. An inspection at loudicrously long times would be at most an hour. I waited for 3 hours and some change in the lobby. However I was surprised to see a failure mark due to a removable steering wheel cover on top of the tints and an extra charge after the fact for checking my window tint.
Danny W. from White's Auto Repair responded on 11/09/2018

Sorry that you felt your visit with our shop was not to your liking.
But let me add that you were told on the phone originally that are base Maryland State Inspection was $88. You were instructed to drop vehicle off at 1:00 do to our work load (you chose to wait, but were still informed that it would be approximately 3 hours). You were also informed upon arrival that you had tint on your windows and that would cause you vehicle to fail and it was an additional $20. (Which Service Manager waived) Upon road test of vehicle when turning steering wheel cover would turn and vehicle would still go straight. This causes a safety issue, hence rejection. The extra charge (which again was waived) is due to additional State approved equipment required to perform testing.  


KL
Krysta L.
Ford Focus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2014 Category: Service
Krysta said she dropped her vehicle in for the appointment and the mechanic never showed up. No work was done. She already brought the vehicle in before this and told them exactly what was wrong, but they still kept it for an entire day. She is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.