Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

884 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 18 hours ago

Reviews


BS
Bill S.
Wilmington, NC
BMW 525i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2017
Great customer care!
Tim, the owner, heard my concerns loud and clear. He reached out to me personally And resolved all the issues with the car. Not all businesses are willing to accept feedback from their customers. Tim does. He runs a great business that is why I will continue to take our cars to Wilmington Motor Works

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2017
I've never been this disappointed
It took all day for inspection and basic service. As a result, I didn't pick-up the car until the next morning. However, what is more disappointing is that a couple of days later, the coolant light came on. When I opened the hood and went to add antifreeze I found that the interior engine compartment had a considerable amount of leaves everywhere. (This car is garage keep.) I question whether the worked I paid for was even performed. If so, why wasn't the engine compartment vacuumed? In addition, my invoice says that all fluids were topped off. I would assume that means coolant. Having "maintenance" service performed is suppose to "prevent" issues.
Tim G. from Wilmington Motor Works responded on 06/28/2017

We are very sorry for the trouble we caused Mrs. Sharbaugh, after reaching out to her she was gracious enough to give us a second chance, at which time we were able to correct all of her concerns.  

Tim George

MK
Mary K.
North Carolina
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2017 Category: Service
Mary said business rectified her initial dissatisfaction with them. They gave her a refund for the inspection fee because they were unable to help her with that. They are honest and helpful.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2017 Category: Service
Mary said they were unable to read her vehicles computer to perform an inspection but she was still charged.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Wilmington Motor Works responded on 03/14/2017

Mary we are required by NC law to charge for any vehicle that fails inspection, sorry for any confusion and thank you for your patience.

Tim George


SH
Stacy H.
North Carolina
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Stacy said the business worked pretty quickly. They got her vehicle back to her when they said and they were fairly priced.
This review was collected via phone interview by Customer Research Inc.

TR
Tony R.
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Excellent customer service
This was my first visit. I was very pleased with the service. I was told they would contact me after the diagnostics and they did exactly that. They called and gave me detailed information and exactly what problems they found and made recommendations, answered all my questions, and had my car repaired and ready for pick up when they said it would be....They are truly professional in every way. I look forward to taking my BMW to them as long as I own it!

HB
Hartley B.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Hartley said they did a good job.
This review was collected via phone interview by Customer Research Inc.

HB
Hartley B.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Hartley said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RB
Ray B.
Fayetteville, NC
BMW M Roadster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Great service experience as usual
Oil service and rear shocks replaced, thanks for making it happen.

SC
Sheila C.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Experienced
Always very Professional and Courteous

BH
Bruce H.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
They do what they do at a reasonable price and they do it well. Above expectations.
They do what they do at a reasonable price and they do it well. Above expectations.

CW
Craig W.
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
awesome experience
From the office staff to the Technical staff everyone here is professional, friendly and knowledgeable to get your car back operating at peak efficiency

DB
Dileep B.
Wilmington, NC
Audi A3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Excellence - Rare combination of Competence & Fair prices
Tim and his staff are always a pleasure to deal with!

SJ
Stacey J.
North Carolina
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Stacey said he was able to schedule and get in for service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GS
Gavin S.
Swansboro, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Gavin said he liked the service. It was quick, efficient and it is always reliable.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Wilmington, NC
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
David said the service was good all the way around.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
North Carolina
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jim said the staff are friendly and the service was quick and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

KT
Karla T.
Leland, NC
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Karla said the staff were nice and provided prompt service.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
North Carolina
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Peter said the staff is very thorough and honest.
This review was collected via phone interview by Customer Research Inc.

TV
Terry V.
Winnabow, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
No pressure
It’s no pressure they tell you what’s wrong and they fix it no overkill no problems

Verified Customer
Wilmington, NC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
BMW X3 repair
Always a pleasure to work with Wilmington Motor Works. Great team

DB
Don B.
Holly Ridge, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Don said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.