ReScore Reviews™ (2)
We are very sorry for the trouble we caused Mrs. Sharbaugh, after reaching out to her she was gracious enough to give us a second chance, at which time we were able to correct all of her concerns.Tim George
Mary we are required by NC law to charge for any vehicle that fails inspection, sorry for any confusion and thank you for your patience.
A local businessman cautioned us that smaller shops may not have access to BMW proprietary software required for service.
After a friends recommendation, my wife contacted Wilmington Motor Works and spoke with Hannah, who assured us that they had access to any software/data to accomplish the required maintenance.
Once we arrived and explained what was going on with her car, Chris got us checked in; which included providing us with a link that kept us informed of her vehicles status at all times.
After the technicians completed the diagnostic phase, Chris gave us a thorough explanation of what they found, and what the repair process entailed.
We had purchased an extended warranty, but were unsure if the repairs would be covered.
Chris handled the communication with the warranty company for us, and determined it was in fact covered.
I had an appointment the same morning which was not a problem, because they also provided us with a beautiful BMW 530 loaner.
The repairs were done in a timely manner, we were very pleased with the pricing, and the car has been running flawlessly ever since.
What a great feeling to find such a reputable shop these days, in the sea of shysters!
We have been telling everyone we know about the professional and friendly service we recieved from Chris, Hannah, and the technicians at Wilmington Motor Works.