Wilmington Motor Works

Love WMW. Hannah is super friendly and helps schedule our Mini for service or whatever it is we need! Service has had a quick turn around.

Ebony said that after she left the business she had to have it towed back to them. The staff are professional, kind and courteous. She felt that she was treated with respect.

Thanks for taking care of this problem; it was a very easy to get my car to you and also to pick it up, Thanks.

see above

Work was performed as promised at a fair price. Driver side floor mat had grease foot prints on it when I picked up.
Took a couple of cleanings to get that out. May want to place some paper floor mats down in the future.
Other than that, everything A OK.
Thank you,
Leon Felton

Simply, you can not go wrong nor will you be disappointed with overall knowledge, customer service, and work quality of the staff at Wilmington Motor Works.

Steven said he needed service on a recall problem and he lives an hour away from the business. He stated that when he first called, he was told that the job would take 30 minutes. He called the next day to schedule, he was told it would take 3 hours so he dropped off his vehicle the night before. He stated that when he called the next day, he was told it was just going to take an hour. So, he went to the business and when he got there, he still had to wait another full hour. He ended by saying that when he got his vehicle, he was happier because it was washed and vacuumed and the service was good.

Simply outstanding customer service.

I was pleased with the appointment process as well as the diagnostics on my Mercedes. Wait time was communicated to me accurately. Staff was friendly and knowledgeable. I will use them again. The drive from Leland was not as issue.

Friendly, quick and great service

Dawn said the business was very honest and cooperative. They were able to find the issue, but they could not fix it because they do not do transmission work on Mercedes vehicles. However, since they could solve the problem, they did not charge her for the diagnostic.

Outstanding customer service and attention to detail.

Appointment was easy to make online. Service was good but did not particularly care for the $25.00 charge for a test drive that should've took less than 5 minutes to check for a rattle. Never heard of being charged for a test drive before especially if the car was being serviced/inspected at that garage.

Keith said as far as he knows everything is okay, he hasn't had the vehicle back for that long.

Neal said he had some issues with the reason they brought the vehicle in for being covered under warranty. However, he would go back.