Reviews
BK
Brian K.
Wilmington, NC
Mercedes-Benz CLK-Class

09/18/2020
satisfactory - car was running smoothly when Idrove it back home :-)
Car is doing fine now -
Recommended
JP
John P.
Surf City, NC
BMW 328i

08/13/2020
great work at a fair price.
I wish that they would be better at keeping the car clean during their servicing, or cleaning it up when they are finished. Their work is great, but getting claen car back after service would just ice the cake!!
Recommended
PP
Pamela P.
Jacksonville, NC
MINI Cooper Hardtop

07/23/2020
Love Wilmington Motor Works!!!
Love WMW. Hannah is super friendly and helps schedule our Mini for service or whatever it is we need! Service has had a quick turn around.
Recommended
EB
Ebony B.
North Carolina
BMW 3 Series

06/29/2020
Category:
Service
Ebony said that after she left the business she had to have it towed back to them. The staff are professional, kind and courteous. She felt that she was treated with respect.
Recommended
BK
Brian K.
Wilmington, NC
Mercedes-Benz CLK-Class

05/30/2020
very smooth work; I am hoping my battery will not get drained while car is sitting for a few days :-)
Thanks for taking care of this problem; it was a very easy to get my car to you and also to pick it up, Thanks.
Recommended
BH
Bruce H.
Wilmington, NC
Mercedes-Benz GLK-Class

01/28/2020
The only negative is their phone system otherwise they get 5 stars every time.
see above
Recommended
LF
Leon F.
Wilmington, NC
BMW 5 Series

01/07/2020
Very complete knowledge of BMW's and convenient location for me.
Work was performed as promised at a fair price. Driver side floor mat had grease foot prints on it when I picked up.
Took a couple of cleanings to get that out. May want to place some paper floor mats down in the future.
Other than that, everything A OK.
Thank you,
Leon Felton
Took a couple of cleanings to get that out. May want to place some paper floor mats down in the future.
Other than that, everything A OK.
Thank you,
Leon Felton
Recommended
GH
Glen H.
Wilmington, NC
MINI Cooper Coupe

11/21/2019
Exceptional Customer Service
Simply, you can not go wrong nor will you be disappointed with overall knowledge, customer service, and work quality of the staff at Wilmington Motor Works.
Recommended
SG
Steven G.
Richlands, NC
BMW 5 Series

11/16/2019
Category:
Service
Steven said he needed service on a recall problem and he lives an hour away from the business. He stated that when he first called, he was told that the job would take 30 minutes. He called the next day to schedule, he was told it would take 3 hours so he dropped off his vehicle the night before. He stated that when he called the next day, he was told it was just going to take an hour. So, he went to the business and when he got there, he still had to wait another full hour. He ended by saying that when he got his vehicle, he was happier because it was washed and vacuumed and the service was good.
Recommended
GH
Glen H.
Wilmington, NC
MINI Cooper Coupe

09/19/2019
Customer Service
Simply outstanding customer service.
Recommended
JG
JW G.
Leland, NC
Mercedes-Benz GLK-Class

07/25/2019
First Time
I was pleased with the appointment process as well as the diagnostics on my Mercedes. Wait time was communicated to me accurately. Staff was friendly and knowledgeable. I will use them again. The drive from Leland was not as issue.
Recommended
Verified Customer
Wilmington, NC
Mercedes-Benz C-Class

07/23/2019
Nice
Friendly, quick and great service
Recommended
DB
Dawn B.
North Carolina
Mercedes-Benz E500

06/17/2019
Category:
Service
Dawn said the business was very honest and cooperative. They were able to find the issue, but they could not fix it because they do not do transmission work on Mercedes vehicles. However, since they could solve the problem, they did not charge her for the diagnostic.
Recommended
GH
Glen H.
Wilmington, NC
MINI Cooper Coupe

03/20/2019
Ccustomer service...
Outstanding customer service and attention to detail.
Recommended
MM
Mark M.
Wilmington, NC
MINI Cooper Hardtop

02/28/2019
oil change and inspection and check for rattle
Appointment was easy to make online. Service was good but did not particularly care for the $25.00 charge for a test drive that should've took less than 5 minutes to check for a rattle. Never heard of being charged for a test drive before especially if the car was being serviced/inspected at that garage.
Recommended
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