Reviews
JL
James L.
North Carolina
BMW 5 Series
Verified
James said he took his vehicle to get his radio programmed and when he got it back the staff hadn't set the clock correctly. Overall he was satisfied with the experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
KN
KIM N.
Rose Hill, NC
BMW 5 Series
Verified
Great Job
The Staff and Crew does a great job. Would recommend Wilmington Motor Work to anyone.
Recommended
SD
Stephen D.
Wilmington, NC
BMW 3 Series
Verified
Timely service
My car was diagnosed right away with fix recommendation. Little co at My but it was convincing. Hope my little Bummer found good hands in Wilmington at last. Hope I don't have to visit this place too often but service was pleasant
Recommended
VT
Vincent T.
Wilmington, NC
BMW X5
Verified
First Time Customer
This was my first time using their services after a recommendation from a friend. I dropped off at night after closing hours and found the facility to be pretty dark outside. A light in the parking lot would be helpful. I was coming to this facility as my current repair person was inconvenient for me. I was impressed with them telling me a procedure the other repairman had suggested was not necessary, saving me several hundred dollars. They completed the work on time and for a reasonable amount. Very pleasant people and I will definitely return.
Recommended
DJ
Donovan J.
Wilmington, NC
Mercedes-Benz E350
Verified
The staff are very professional
I took my Mercedes there for Alternator and other issues and they were resolved in two days. Staff gave constant updates on progress which was helpful in planning my day.
Recommended
JR
Jacob R.
North Carolina
Ford Mustang
Verified
Jacob said this business had advertised their tire machine as being touch less but it scratched his rims. Overall it was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
LH
Lisa H.
Wilmington, NC
BMW 5 Series
Verified
Diagnostic Test Perform on my vehicle..
Very honest and price for the service...Reasonable by far!
Recommended
GH
Griff H.
Oak Island, NC
BMW 3 Series
Verified
Great place
Brought my 330ci for a few things. Next day got s detailed report of what is likely causing the issues with pictures. Excellent service
Recommended
NB
Nick B.
BMW 5 Series
Verified
Did a great job working with my needs
They did an amazing job getting my car fixed up quickly and in the price point that I needed. My only reason they did not receive 5 stars is I would have liked them to be slightly more proactive on communication.
Recommended
GV
Greg V.
Holly Ridge, NC
BMW 5 Series
Verified
Greg said this business did not diagnose his vehicle properly and now he has to take it back.
Recommended
This review was collected via phone interview by Customer Research Inc.
SC
Saraiam C.
Wilmington, NC
BMW X5
Verified
Saraiam said the business has given him good and friendly service for a long time.
Recommended
This review was collected via phone interview by Customer Research Inc.
EN
Earnest N.
Leland, NC
Mercedes-Benz E350
Verified
Earnest said this business does excellent work. He does not have any complaints.
Recommended
This review was collected via phone interview by Customer Research Inc.
JD
Joe D.
North Carolina
MINI Cooper
Verified
Joe said this business did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
LM
Leslie M.
Wilmington, NC
Mercedes-Benz E320
Verified
Friendly
Great guys, sincere
Recommended
JL
John L.
Hampstead, NC
Mercedes-Benz SLK350
Verified
John said he's satisfied with everything they did.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
Justin R.
Wilmington, NC
Mercedes-Benz S430
Verified
Justin said ultimately the business was better than any of the other European facilities he has taken his vehicle to. He had to go back, once to get every thing repaired like it was suppose to. The first time the cost was $900 and the second time it was $200. He would have preferred to pay the full amount of $1,100 all at once. However, based on his experiences with other facilities, including this one, things never get completely repaired the first time.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Jeff M.
Bolivia, NC
BMW 135i
Verified
Evaporator core replacement
The repair took a half day longer to complete than anticipated. However, the repair require taking apart the dashboard. From what I can tell there was no damage, scratches, marks, or grease marks whatsoever on the interior of the car. The interior was clean and smelled good. The repair of the air conditioning unit was effective and a half the cost estimate from the BMW dealer. I would definitely recommend WMW to others.
Recommended
JG
Jay G.
North Carolina
Mercedes-Benz GL320
Verified
Jay said his overall experience with the business was pretty good and he would recommend them for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
GW
George W.
Ocean Isle Beach, NC
BMW 325e
Verified
Very Reliable and Honest Company To Have Car Repaired
I have an older BMW and it needed significant work. I have had previous work done and have been very pleased with the service and work performed. Dan and the mechanics make sure sure everything is right before releasing. The only reason for 4 stars was the time it took to complete the work but they are a 5 star service garage.
Recommended
LW
Lavon W.
Wilmington, NC
Mercedes-Benz C300
Verified
Great Customer Service
The customer service of the staff is excellent via phone & face to face. Great pricing, diagnosis & service. 1 small suggestion...offer complimentary beverage/snack while waiting. :-)
Recommended
Displaying Review 1 - 20 of 35 in total