Wilmington Motor Works

Simply, you can not go wrong nor will you be disappointed with overall knowledge, customer service, and work quality of the staff at Wilmington Motor Works.

Steven said he needed service on a recall problem and he lives an hour away from the business. He stated that when he first called, he was told that the job would take 30 minutes. He called the next day to schedule, he was told it would take 3 hours so he dropped off his vehicle the night before. He stated that when he called the next day, he was told it was just going to take an hour. So, he went to the business and when he got there, he still had to wait another full hour. He ended by saying that when he got his vehicle, he was happier because it was washed and vacuumed and the service was good.

Simply outstanding customer service.

I was pleased with the appointment process as well as the diagnostics on my Mercedes. Wait time was communicated to me accurately. Staff was friendly and knowledgeable. I will use them again. The drive from Leland was not as issue.

Friendly, quick and great service

Dawn said the business was very honest and cooperative. They were able to find the issue, but they could not fix it because they do not do transmission work on Mercedes vehicles. However, since they could solve the problem, they did not charge her for the diagnostic.

Outstanding customer service and attention to detail.

Appointment was easy to make online. Service was good but did not particularly care for the $25.00 charge for a test drive that should've took less than 5 minutes to check for a rattle. Never heard of being charged for a test drive before especially if the car was being serviced/inspected at that garage.

Keith said as far as he knows everything is okay, he hasn't had the vehicle back for that long.

Neal said he had some issues with the reason they brought the vehicle in for being covered under warranty. However, he would go back.

Fred said he would recommend this business for service. Customer chose not to answer all questions.

James said he took his vehicle to get his radio programmed and when he got it back the staff hadn't set the clock correctly. Overall he was satisfied with the experience.

The Staff and Crew does a great job. Would recommend Wilmington Motor Work to anyone.

My car was diagnosed right away with fix recommendation. Little co at My but it was convincing. Hope my little Bummer found good hands in Wilmington at last. Hope I don't have to visit this place too often but service was pleasant

This was my first time using their services after a recommendation from a friend. I dropped off at night after closing hours and found the facility to be pretty dark outside. A light in the parking lot would be helpful. I was coming to this facility as my current repair person was inconvenient for me. I was impressed with them telling me a procedure the other repairman had suggested was not necessary, saving me several hundred dollars. They completed the work on time and for a reasonable amount. Very pleasant people and I will definitely return.

I took my Mercedes there for Alternator and other issues and they were resolved in two days. Staff gave constant updates on progress which was helpful in planning my day.

Jacob said this business had advertised their tire machine as being touch less but it scratched his rims. Overall it was good.

Very honest and price for the service...Reasonable by far!

Brought my 330ci for a few things. Next day got s detailed report of what is likely causing the issues with pictures. Excellent service

They did an amazing job getting my car fixed up quickly and in the price point that I needed. My only reason they did not receive 5 stars is I would have liked them to be slightly more proactive on communication.