Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1090 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago

Reviews


JG
JW G.
Leland, NC
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019
First Time
I was pleased with the appointment process as well as the diagnostics on my Mercedes. Wait time was communicated to me accurately. Staff was friendly and knowledgeable. I will use them again. The drive from Leland was not as issue.

Verified Customer
Wilmington, NC
Mercedes-Benz C-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2019
Nice
Friendly, quick and great service

DB
Dawn B.
North Carolina
Mercedes-Benz E500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
Dawn said the business was very honest and cooperative. They were able to find the issue, but they could not fix it because they do not do transmission work on Mercedes vehicles. However, since they could solve the problem, they did not charge her for the diagnostic.
This review was collected via phone interview by Customer Research Inc.

GH
Glen H.
Wilmington, NC
MINI Cooper Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019
Ccustomer service...
Outstanding customer service and attention to detail.

MM
Mark M.
Wilmington, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2019
oil change and inspection and check for rattle
Appointment was easy to make online. Service was good but did not particularly care for the $25.00 charge for a test drive that should've took less than 5 minutes to check for a rattle. Never heard of being charged for a test drive before especially if the car was being serviced/inspected at that garage.

KW
Keith W.
Carolina Beach, NC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2019 Category: Service
Keith said as far as he knows everything is okay, he hasn't had the vehicle back for that long.
This review was collected via phone interview by Customer Research Inc.

NG
Neal G.
North Carolina
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Neal said he had some issues with the reason they brought the vehicle in for being covered under warranty. However, he would go back.
This review was collected via phone interview by Customer Research Inc.

FA
Fred A.
North Carolina
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Fred said he would recommend this business for service. Customer chose not to answer all questions.
This review was collected via phone interview by Customer Research Inc.

JL
James L.
North Carolina
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
James said he took his vehicle to get his radio programmed and when he got it back the staff hadn't set the clock correctly. Overall he was satisfied with the experience.
This review was collected via phone interview by Customer Research Inc.

KN
KIM N.
Rose Hill, NC
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2018
Great Job
The Staff and Crew does a great job. Would recommend Wilmington Motor Work to anyone.

SD
Stephen D.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018
Timely service
My car was diagnosed right away with fix recommendation. Little co at My but it was convincing. Hope my little Bummer found good hands in Wilmington at last. Hope I don't have to visit this place too often but service was pleasant

VT
Vincent T.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2017
First Time Customer
This was my first time using their services after a recommendation from a friend. I dropped off at night after closing hours and found the facility to be pretty dark outside. A light in the parking lot would be helpful. I was coming to this facility as my current repair person was inconvenient for me. I was impressed with them telling me a procedure the other repairman had suggested was not necessary, saving me several hundred dollars. They completed the work on time and for a reasonable amount. Very pleasant people and I will definitely return.

DJ
Donovan J.
Wilmington, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2017
The staff are very professional
I took my Mercedes there for Alternator and other issues and they were resolved in two days. Staff gave constant updates on progress which was helpful in planning my day.

JR
Jacob R.
North Carolina
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Jacob said this business had advertised their tire machine as being touch less but it scratched his rims. Overall it was good.
This review was collected via phone interview by Customer Research Inc.

LH
Lisa H.
Wilmington, NC
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2017
Diagnostic Test Perform on my vehicle..
Very honest and price for the service...Reasonable by far!

GH
Griff H.
Oak Island, NC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2017
Great place
Brought my 330ci for a few things. Next day got s detailed report of what is likely causing the issues with pictures. Excellent service

NB
Nick B.
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2017
Did a great job working with my needs
They did an amazing job getting my car fixed up quickly and in the price point that I needed. My only reason they did not receive 5 stars is I would have liked them to be slightly more proactive on communication.

GV
Greg V.
Holly Ridge, NC
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2017 Category: Service
Greg said this business did not diagnose his vehicle properly and now he has to take it back.
This review was collected via phone interview by Customer Research Inc.

SC
Saraiam C.
Wilmington, NC
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Saraiam said the business has given him good and friendly service for a long time.
This review was collected via phone interview by Customer Research Inc.

EN
Earnest N.
Leland, NC
Mercedes-Benz E350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2017 Category: Service
Earnest said this business does excellent work. He does not have any complaints.
This review was collected via phone interview by Customer Research Inc.