Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

884 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 16 hours ago

Reviews


SH
Stacy H.
North Carolina
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Stacy said the business worked pretty quickly. They got her vehicle back to her when they said and they were fairly priced.
This review was collected via phone interview by Customer Research Inc.

TR
Tony R.
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Excellent customer service
This was my first visit. I was very pleased with the service. I was told they would contact me after the diagnostics and they did exactly that. They called and gave me detailed information and exactly what problems they found and made recommendations, answered all my questions, and had my car repaired and ready for pick up when they said it would be....They are truly professional in every way. I look forward to taking my BMW to them as long as I own it!

HB
Hartley B.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Hartley said they did a good job.
This review was collected via phone interview by Customer Research Inc.

HB
Hartley B.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Hartley said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RB
Ray B.
Fayetteville, NC
BMW M Roadster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Great service experience as usual
Oil service and rear shocks replaced, thanks for making it happen.

SC
Sheila C.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018
Experienced
Always very Professional and Courteous

BH
Bruce H.
Wilmington, NC
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
They do what they do at a reasonable price and they do it well. Above expectations.
They do what they do at a reasonable price and they do it well. Above expectations.

CW
Craig W.
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
awesome experience
From the office staff to the Technical staff everyone here is professional, friendly and knowledgeable to get your car back operating at peak efficiency

DB
Dileep B.
Wilmington, NC
Audi A3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Excellence - Rare combination of Competence & Fair prices
Tim and his staff are always a pleasure to deal with!

SJ
Stacey J.
North Carolina
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Stacey said he was able to schedule and get in for service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GS
Gavin S.
Swansboro, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Gavin said he liked the service. It was quick, efficient and it is always reliable.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Wilmington, NC
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
David said the service was good all the way around.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
North Carolina
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jim said the staff are friendly and the service was quick and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

KT
Karla T.
Leland, NC
BMW 128i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Karla said the staff were nice and provided prompt service.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
North Carolina
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Peter said the staff is very thorough and honest.
This review was collected via phone interview by Customer Research Inc.

TV
Terry V.
Winnabow, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
No pressure
It’s no pressure they tell you what’s wrong and they fix it no overkill no problems

Verified Customer
Wilmington, NC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
BMW X3 repair
Always a pleasure to work with Wilmington Motor Works. Great team

DB
Don B.
Holly Ridge, NC
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Don said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
BMW 325 i
Very reasonable pricing, good communication, they did what they said they were going to

NH
Nancy H.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Service
I lost gas cap and WMW quoted price was 20.00 less then competitors. Prompt, reliable, and trust worthy service