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Wilmington Motor Works

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,864 Reviews)
93
Write a Review
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Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores™
5.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Wilmington Motor Works is a premier BMW, Mercedes-Benz, and Mini Cooper repair facility. Wilmington Motor Works is a premier BMW, Mercedes-Benz, and Mini Cooper repair facility.

Categories
Auto Maintenance, Auto Repair, European Auto Repair
Contact
(910) 399-1795
Closed
Business Hours

Business Hours

Mon
7:30 AM - 4:00 PM
Tue
7:30 AM - 4:00 PM
Wed
7:30 AM - 4:00 PM
Thu
7:30 AM - 4:00 PM
Fri
7:30 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
300 Old Dairy Rd Wilmington, NC 28405
Get Directions
Wilmington Motor Works' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,864 Reviews)
Write a Review
Recent Reviews
GD
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Genevieve D.
Washington Crossing, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2024
10
Quick and helpful service on road trip
We had to evacuate my dad’s place in Florida due to Hurricane Milton. We arrived safely to Wilmington to stay with my brother but the next day the car was hesitating. I was worried since it was my dad’s BMW and we did just drive over 12 hours. We were continuing on to Philadelphia and needed the car fixed ASAP. The service was done quickly and the staff was great! The rear ABS speed sensor was faulty and needed to be replaced which they did. So relieved to find out it was nothing serious and the cost was not outrageous.
MR
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Martha R.
Wrightsville Beach, NC
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2024
verified customerVerified Customer
10
Wiper Replacement
Not a major job, but as always they were efficient and thorough. Great company with a courteous and professional staff!
GR
Greg R.
Wilmington, NC
BMW Z4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2024
verified customerVerified Customer
10
Very Impressed
I’m very impressed with WMW and had a good experience. The shop had a systematic approach to handling appointments, and my vehicle was serviced promptly. The technicians demonstrated expertise and skill in diagnosing and fixing the problem, leaving me confident in the quality of their work.
ME
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Melody E.
Wilmington, NC
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2024
verified customerVerified Customer
10
Friendly, professional, trustworthy
I took my car in recently because it was making a strange, whirring noise. It was diagnosed as a problem with the belt/pulley system, and I was actually lucky to have made it there before the car left me on the side of the road.WMW had the parts in stock and were kind enough to work my car in that Friday afternoon.
We have been bringing our BMW’s here for many years and have always received excellent service.
JF
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Jim F.
Wilmington, NC
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2024
verified customerVerified Customer
10
Always Professional
The staff are always helpful and professional, and make sure I understand the technical complexity of maintaining my BMW. I wouldn’t trust my car at any other shop. Work is always done well and with quality parts and supplies.
JH
John H.
BMW Z3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2024
verified customerVerified Customer
10
Excellent service and very kind d people.
Ex Ellenton service and very kind d people
JE
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Jane E.
Wilmington, NC
MINI Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2024
verified customerVerified Customer
10
Excellent as usual
Took longer than expected due to Martin Luther King holiday, and the parts getting delayed but communication was on par, these guys do great work
Verified Customer
Wilmington, NC
Mercedes-Benz SL-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2024
verified customerVerified Customer
10
Honest and reliable.
My best compliment is my recommending them to everyone who tells me of their bad experience at a dealership.
BH
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Bruce H.
Wilmington, NC
Mercedes-Benz GLK-Class
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2024
verified customerVerified Customer
10
Always terrific
They have an experienced team
DB
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Derrick B.
Wilmington, NC
BMW 750i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2024
verified customerVerified Customer
9
Always Professional
Professional
AB
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Andrew B.
Leland, NC
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2024
verified customerVerified Customer
10
Trusted for over 5 years
I’ve used Wilmington Motor Works since moving here in 2018 to maintain my 2010 BMW X3 They’re knowledgeable and trustworthy to do top notch work at fair prices. They’ve never let me down and I recommend them to all my family and friends that own Beemers, Mercedes and Minis needing out of warranty service.
LK
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Leigh K.
Wilmington, NC
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2024
verified customerVerified Customer
10
Best service!
Always friendly and super easy to work with. They take good care of me & my car!
JW
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JEFF W.
Wilmington, NC
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2024
verified customerVerified Customer
9
Continued Excellence
For the several years I have relied upon WMW for maintaining my vehicles I continue to be impressed with their service. My records are on file and my periodic appointments are dispatched in a timely fashion. On the rare occasions that I have a question or concern, it is resolved immediately.
JP
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John P.
Surf City, NC
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2023
verified customerVerified Customer
10
Service review
Great got in when I needed and finished on time. Work performed as needed.
BH
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Bill H.
Wilmington, NC
MINI Cooper Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2023
verified customerVerified Customer
9
Could not quite understand the solution to the problems but what really matters is that they were resolved
Could not really understand the solutions but doesn’t matter as long as the problems were solved
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