Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 674 Reviews )

98% Would Recommend
Latest Review 1 day ago

Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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JN
Jon N.
Olathe, KS
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/26/2019
Dont Trust Them
Had my transmission checked out, the scanner said it was a bad solenoid. Took it in they charged me $300 to tell me it needed a new transmission. Took it for a second opinion because I didn't have $3000 to put into a 10 year old car....turns out it was the solenoid as the scanner stated, paid $200 somewhere else to have them replaced and it works great. Trust is now broken.

JN
Jon N.
Olathe, KS
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/21/2019
Incorrect Diagnosis
Really disappointed and now have even less trust in Winters Automotive. I went to them because they are small town shop that if your reputation is dishonest you wont last. I was wrong. The code said solenoid was bad, they told me I needed a new transmission. I couldn't afford $3000 so my father in law had a guy replace the solenoid and its running better than before. Either they have no idea what they are doing or they are out to take advantage of customers who dont know any better. Really sad to see and they can argue all they want about what they saw but they never even suggested trying the solenoids. I would never send someone there and I ha e family in Gardner.
Ryan W. from Winters Automotive & Transmission responded on 02/22/2019

Hi Jon.  Th initial inspection led us to believe the solenoids in your trans were bad.  So we told you we were going to have to remove the pan to get to the solenoids to inspect and test them.  After removing the pan we  a large amount of metal and brass in the fluid and pan indicating an eminent transmission failure.  That metal is what destroyed the solenoids.  The charges reflect the fluid, gaskets and labor for that job. Any repair that does not stop the metal would be temporary.