Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

980 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 21 hours ago

Reviews


BW
Brian W.
Middleton, WI
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
Under estimated price for service
they were able to fix truck under the time they estimated so when the bill came in it was cheaper than what they estimated it would take to complete the work i needed...also sure critic should allow people to write less than 250 characters to leave comments

BF
Brian F.
Madison, WI
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Brian said it was a great experience. The staff got him in and out fast.
This review was collected via phone interview by Customer Research Inc.

KO
Kristi O.
Verona, WI
Pontiac Vibe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017
Good service, but the $40 price tag for 'labor' to read the error code on my check engine light was rather surprising.
Good service, but the $40 price tag for 'labor' to read the error code on my check engine light was rather surprising. ___________________________________________________________________________________________________________________________________

JE
Jay M E.
De Forest, WI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017
Jay's oil change
When I brought my car in for an oil change, the staff was ready to do the service as I arrived. The service was performed in a timely and courteous manner.
I will return for any more service that is needed.

JM
Johnny M.
Verona, WI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Johnny said he has visited this business for years and they always do a great job.
This review was collected via phone interview by Customer Research Inc.

CL
Cody L.
Madison, WI
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Cody said the business provided timely service, and they communicated well. They were good and honest.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Cross Plains, WI
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Mike said this business provided great service. The staff had a great approach.
This review was collected via phone interview by Customer Research Inc.

RQ
R Q.
Pittsville, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Excellent service
Reid has been taking care of my daughters car(s) for the last several years. I don't live in the Madison area so when my daughter moved there we lucked out and she starting taking her vehicle here for oil changes and other maintenance issues. Reid does a super great job, always explains everything in a manner you can understand, good prices, they have gone out of their way to get her ( she has owned 3 different cars) car in to fix it on several occasions. I would highly recommend wrench it Auto to anyone in that area. Nice guys always helpful, go out of their way for the customer- you just don't find that at many businesses anymore now a days!

BF
Brad F.
Madison, WI
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Brad said he was happy with the business, and the service was timely.
This review was collected via phone interview by Customer Research Inc.

AK
Al K.
Wisconsin
Toyota Tacoma
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Al said the service on his tires was good but the vehicle rides too hard.
This review was collected via phone interview by Customer Research Inc.

GS
Gale S.
Madison, WI
Oldsmobile Cutlass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017 Category: Service
Gale said this business took care of him and did the work when he needed it done.
This review was collected via phone interview by Customer Research Inc.

TL
Travis L.
Madison, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017 Category: Service
Travis said the mechanics are really great. He can drop his vehicle off while he's at work and they get it done by the time he needs to pick it up.
This review was collected via phone interview by Customer Research Inc.

EM
Eve M.
Middleton, WI
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
No complaints.
Efficient. Trustworthy. Explanatory. I have been taking my car to Wrench for a number of years with complete satisfaction.

SH
Sarah H.
Middleton, WI
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Sarah said the service was really good. The employees went over her estimate really well.
This review was collected via phone interview by Customer Research Inc.

AY
Amy Y.
Deerfield, WI
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Amy said Ben was very knowledgeable, straight forward and matter of fact. She appreciated not being lectured regarding vehicle maintenance.
This review was collected via phone interview by Customer Research Inc.

DN
Daniel N.
Mc Farland, WI
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2017
High customer focus!
Ben and Reid are incredibly accommodating to my schedule and the service is fast but thorough...

TM
Tim M.
Waunakee, WI
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017
Great Service!
Ben and Reid always put service first. I appreciate how well they communicate and reach out to provide updates while they have your car in for service or repair. I've referred friends and would recommend Wrench to anyone who is looking for high quality mechanics with a great customer service approach.

MH
Mark H.
Middleton, WI
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2017
Nice Work!
But that is common place. Thanks!

MM
Marc M.
Middleton, WI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Marc said they were prompt and they took care of his issue right away. They were pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Middleton, WI
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2017
Competent and customer orien
Came in with a problem and no appointment. Wrench personnel took care of it in competent and personal manner.