AR

Adam Ritch

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(270 reviews)
69

OM
gravatar
OREN M.
Kingston, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Service
Service department
Fast, friendly and efficient
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2021 02:33 PM

Oren, thank you for the 5 star review. Fast, friendly and efficient are always our goal for our service customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Service
Service
Service was great everything was fixed except one thing. my F350 pulls to the left that was not fixed. i was told someone would get with me to get it back in to figure it out. no know has call me bac or even set it up. pulls to the left going the road. once in a while step hard on the break it pulls to the left. not all the time. would like this fixed. only have the truck for three months. was every happy with everything that was done and the great service. just would like that steering fixed not pulling to the left.
Recommended
Employees worked with

JH
gravatar
JULIE H.
Potlatch, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2021
verified customerVerified Customer
Category: Service
On time service
I recently bought a new vehicle at Mike White Ford and I love it. Unfortunately my service engine light came on and the part that was needed was not in stock so they scheduled another appointment for me. The day of that appointment they were ready for me when I arrived and got the job done.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2021 02:45 PM

Julie, thank you for the good review! It's never fun when things come up with new vehicles, but we're so glad that we were able to get the part back in stock and get you back on the road as fast as we possibly could! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CP
gravatar
CHET P.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Service
Mike White warranty service
My 05 6.0l F350 has had its share of problems as they do. In Nov I had a serpentine belt tensioner go south causing an intense screech at 3000 rpms. Mike White service handled the repair and changed the serpentine belt at that time. My favorite truck developed another mysterious squeak in mid Jan. The crew at Mike White addressed the issue and recognized the warranty issue and addressed it accordingly. A+
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 03:30 PM

Chet, thank you for the fantastic review. Having a screechy or a squeaky truck is never fun, but we're so glad that we were able to get it sorted out for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
Myself
The people they try to give you the best for your money
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2021 12:50 PM

Anonymous, thank you for the 5 star review! We always want our customers to have the best possible experience and we work hard to do our best! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LB
gravatar
LARRY B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
verified customerVerified Customer
Category: Service
Great Service
The service guys were very friendly. They communicated exactly what they were going to do and how long it would probably take. Then they did exactly what they said they'd do!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2021 02:58 PM

Larry, thank you for the great review! We're so glad that you had such a smooth and seamless service experience! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MW
gravatar
MARILYN W.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
verified customerVerified Customer
Category: Service
Fun experience
Ed was great with our experience. He answered all of our questions and even helped me set up my phone a couple of times. Mike white and Ed get 5 stars!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/21/2021 02:01 PM

Marilyn, thank you for the fantastic review! We're so glad that Ed was able to help you and gave you a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
verified customerVerified Customer
Category: Service
Friendly,informative, comfortable
Friendly, informative, comfortable
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/20/2021 02:41 PM

Anonymous, thank you for the great review! Friendly, informative and comfortable are three of our most important goals for our customer experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MT
gravatar
MARK T.
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2021
verified customerVerified Customer
Category: Service
Maintenance/Repair
Didn't fix trunk latch as stated. Said trunk wasn't seated properly in vehicle
and couldn'tt fix at dealership.... recommended body shop to fix...this repair should be covered as it does not pertain to anything owner of vehicle did.
Trunk was probably not seated correctly at factory... .will contact service dept to check on this.. ATTN Adam....
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/20/2021 02:38 PM

Mark, we're sorry that we weren't able to assist you on your trunk latch. We empathize and understand your frustration at the trunk situation; however, being that the vehicle is well outside of the age and mileage requirements for the Ford factory warranty and the vehicle wasn't sold by us (meaning that we didn't warranty or inspect the vehicle prior to purchase), referring you to a body shop was the best course of action that we could recommend. We don't have body shop facilities onsite so we're unable to fix the situation ourselves. Thank you for your understanding. 

Employees worked with

FL
gravatar
FOSTER L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
verified customerVerified Customer
Category: Service
Staff went out of their way
Had to leave for a family emergency, I was squeezed in. The crew went out of their way to ensure my explorer was ready for the trip and in time. Will definitely be coming back
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/19/2021 01:55 PM

Foster, thank you for the great review! Emergencies are never fun and we hope that everything is alright! We're so glad that we were able to make a difficult situation a little easier! Thank you for choosing Mike White Ford! We look forward to serving you again, under better circumstances.

Employees worked with

BH
gravatar
BETHANY H.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Review
The service was excellent. I couldnt have asked for a better experience!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/14/2021 01:52 PM

Bethany, thank you for the excellent review! We're so glad that you and your Fusion had a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MG
gravatar
MARY G.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
verified customerVerified Customer
Category: Service
Service
Adam is service is great. Always makes sure I get what I need done.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/13/2021 03:44 PM

Mary, thank you for the great review! We're very proud of Adam and will be sure to pass along your kind words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ES
gravatar
ERNEST S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021
verified customerVerified Customer
Category: Service
Flex recall
Quick service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2021 02:29 PM

Ernest, thank you for the 5 star review! We're so glad that we were able to take care of your flex and get you safely back on the road! Thank you choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

PD
gravatar
PETER D.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2021
verified customerVerified Customer
Category: Service
Nicest Advisers on the Planet
Each and every advisor is just an awesome employee to work with.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2021 03:19 PM

Peter, thank you for the awesome review! Nicest Advisors on the Planet is high praise but we'll take it! We're very proud of our service advisors and glad that you had such a phenomenal experience with them! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

JB
gravatar
JULIE B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customerVerified Customer
Category: Service
Great service
Like clockwork... did what was asked with a smile...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2021 03:14 PM

Julie, thank you for the great review! We count ourselves lucky to serve you and your truck! Thank you for continuing to choose Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
verified customerVerified Customer
Category: Service
Amazing
Great service and quick! Shuttle was helpful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/08/2021 01:06 PM

Anonymous, thank you for the amazing review! We're so glad that you enjoyed your service experience and shuttle ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DB
gravatar
DAVID B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
Window Switch Repair
Called to report a window switch problem. Got an appointment quickly. Part was in stock and the repair completed in less than 2 hours. Everyone was courteous and conscientious about masks and social distancing.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2020 08:24 AM

David, thank you for the 5 star review! We're so glad that we were able to take care of your window switch problem and get you safely back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KW
gravatar
KAREN W.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/18/2020
verified customerVerified Customer
Category: Service
good service
Very professional service. thank you. Had some minor repairs done. took a few hours longer then initially was told, but turned out well.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:06 PM

Karen, thank you for the good review! We're so glad that we were able to take care of your vehicle and get you safely back on the road. We're sorry that it took longer than we expected, but we appreciate your patience and understanding! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RD
gravatar
ROGER D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
.
...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:15 AM

Roger, thank you for the 5 star review! We're so glad that you had a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JW
gravatar
JUDITH W.
SPOKANE, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Great Service!
This was a very good experience, no need for many inquiries, because everything was very straight forward and done with tact and quality!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:12 AM

Judith, thank you for the great review! We're so glad that you had a straight forward and good experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.