Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / ANTHONY J DEVINCENT
AD

ANTHONY J DEVINCENT

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(135 reviews)
56

Reviews of ANTHONY J DEVINCENT

VS
gravatar
Vivian S.
Eaton Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customer Verified Customer
10
Category: Service
Service
Kaitlyn took care of the problem
Employees worked with
AD
ANTHONY J DEVINCENT
VS
gravatar
Vivian S.
Eaton Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
verified customer Verified Customer
10
Category: Service
Service
Kaitlyn took care of the problem
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2022
Service Type: Maintenance
0
Category: Service
Very disappointed
This is not the first time the service technician put the wrong information on the sticker the why people warranty get screwed up
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/10/2022 11:40 AM

Thank you for speaking with kaitlyn and if we can do anything else please do not hestiate we are here to help. 

Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Oil change
Anthony was great ?
Employees worked with
AD
ANTHONY J DEVINCENT
SM
gravatar
Suzanne M.
Davenport, FL
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/30/2022
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Unhappy with service plan and service
It took 2.5 hrs to get an scheduled oil change and tire rotation and when we got the car back there are gouges in the wheels
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/31/2022 09:51 AM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns. I would also like to get some more insight as to use this as a training experience for our staff. I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great day.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
PJ
gravatar
Patricia J.
Lakeland, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customer Verified Customer
10
Category: Service
Great service very understanding and helpful
The service was great very understanding and Mr.Anthony was very patient made sure I understood all details.
Employees worked with
AD
ANTHONY J DEVINCENT
RB
gravatar
Rosemary B.
Lakeland, FL
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Service
Service Excellence
I was contacted after a review I gave regarding a recent visit for service. The respect and understanding I received went above and beyond from Anthony. He listened, he explained, he understood and I was treated fairly.
Employees worked with
AD
ANTHONY J DEVINCENT
RB
gravatar
Rosemary B.
Lakeland, FL
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Service
Service Excellence
I was contacted after a review I gave regarding a recent visit for service. The respect and understanding I received went above and beyond from Anthony. He listened, he explained, he understood and I was treated fairly.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/28/2022
Service Type: Maintenance
5
Category: Service
Oil Change
Spent 3.5 hours for an oil change with no explanation after initially being told it would take about 2 hours. I love my Hyundai, its my 3rd
but the service is not up to par at this dealership.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/28/2022 01:04 PM

thank you for speaking with anthony. 

Employees worked with
AD
ANTHONY J DEVINCENT
PJ
gravatar
Patricia J.
Lakeland, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customer Verified Customer
10
Category: Service
Great service very understanding and helpful
The service was great very understanding and Mr.Anthony was very patient made sure I understood all details.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2022
Service Type: Maintenance
5
Category: Service
Communication can be improved.
Communication can be improved.between workers.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/28/2022 12:56 PM

thank you for allowing us to correct your concern and if you need anything in the future do not hesitate we are here to help 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Manny called me the same day to discuss my disappointment with the level of service I received
Although I was not happy with my overall experience at the Hyundai service department, the manager Manny did call the same day to resolve the issue. Hopefully, his staff will attend to the customers as well as Manny did.
Employees worked with
AD
ANTHONY J DEVINCENT
LS
gravatar
Luis S.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Cambio de aceite, revision genera, rotacion de llantasl
En general fue muy buena la atencion ,son muy amables ,me senti comodo con el trato y la calidad de el servicio.
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Place
Awesome service, awesome people, excellent dealer to visit and service your vehicle. Thanks to Anthony
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Manny called me the same day to discuss my disappointment with the level of service I received
Although I was not happy with my overall experience at the Hyundai service department, the manager Manny did call the same day to resolve the issue. Hopefully, his staff will attend to the customers as well as Manny did.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/18/2022
Service Type: Repair
0
Category: Service
Poor Service
If you don't mind being ignored ~ this may be the service department for you.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/18/2022 03:59 PM

Thank you for speaking with manny if you need anything please do not hesitate. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Fast and affordable service. Staff was very friendly and helpful.
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Polk City, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly service
Friendly
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good customer service.
Not had an issue with customer service. Everyone has been respectful and helpful. I like this dealership service staff.
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service techs!
Service Tech took the time to explain how my maintenance warranty works. Greatly appreciated!
Employees worked with
AD
ANTHONY J DEVINCENT
ED
gravatar
Erica D.
Fort Meade, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
verified customer Verified Customer
10
Category: Service
Great
They have a great service Manager Manny who was extremely helpful.
Employees worked with
AD
ANTHONY J DEVINCENT
ED
gravatar
Erica D.
Fort Meade, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
verified customer Verified Customer
10
Category: Service
Great
They have a great service Manager Manny who was extremely helpful.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/10/2021
Service Type: Maintenance
1
Category: Service
Took too long
Didn't give me a ride 2 miles down the road or pick me up. I had to Uber and they didn't make sure all 4 tires had the right equal amount of air.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/11/2021 01:38 PM

Thank you for speaking with manny today and if you need anything please do not hesitate we are here to help 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
AP
gravatar
Aaron P.
Lakeland, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
First Service
Good check in, called with vehicle recalls and had them done while it was serviced, lastly the employees were polite and courteous.
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2022 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2021
Service Type: Repair
verified customer Verified Customer
1
Category: Service
If your time valuable to you just don’t.
The service advisor I had the pleasure of dealing with lacked any customer service or respect for my time. After waiting over 3 hours for a scheduled appointment, and expressing my frustration kindly to him. I watched him park my car and set my keys on his desk. Just to go cut up with his coworkers on his phone for another 15 minutes while I stood at his desk staring at my paperwork and keys. Waiting for him to finish his personal conversations. Absolutely lousy. Once he realized I didn’t want to fix my wheel bearing with him for $1000 he had no consideration for my time. Most service advisors make commission off your vehicle repairs and his attitude and lack of customer service seems to show for it. Tried suggesting I make a claim on my insurance so I could repair it with him for $1k. Instead of seeking out other options. Absolutely disgusting.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 12/03/2021 11:37 AM

I apoligize for your recent service experience and would like the opportunity to speak with you. We will be reaching out soon. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.