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ANTHONY J DEVINCENT

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(135 reviews)
56
Send a Message to ANTHONY J

TM
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Thomas M.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
verified customer Verified Customer
10
Category: Service
Solved my issues quickly
I have done business for over 5 years with Lakeland Hyundai and always had good experiences. My issue was something unexpected. However, the people who work for you did an excellent job of taking care of my issues. I take good care of my car and so the issue with Service was unexpected. I think maybe that is why i was a little upset. I can say they fixed my and serviced my car and went out of their way to make me happy. Thanks.
Employees worked with

TM
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Thomas M.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
verified customer Verified Customer
10
Category: Service
Solved my issues quickly
I have done business for over 5 years with Lakeland Hyundai and always had good experiences. My issue was something unexpected. However, the people who work for you did an excellent job of taking care of my issues. I take good care of my car and so the issue with Service was unexpected. I think maybe that is why i was a little upset. I can say they fixed my and serviced my car and went out of their way to make me happy. Thanks.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2022
Service Type: Repair
8
Category: Service
Poor communication
Not told all work was done. or additional work required
JESSICA L A., Service Manager from Lakeland Hyundai responded on 04/02/2022

We tried to reach out and would like to speak with you about your last visit. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

AW
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Andrew W.
Mulberry, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
verified customer Verified Customer
7
Category: Service
Quick to resolve issues
The management was quick to resolve some issues after I picked up my car from service. Jessica, Manny and Anthony have been wonderful throughout the whole process and very knowledgeable regarding and questions I had about the work done. I appreciate the teams dedication to ensure all their customers are happy and getting the best service possible.
Employees worked with

DT
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David T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional and Fair
Anthony was my service rep and he provided me with an honest and accurate assessment of cost and time it would take to complete the repair.
I found the repair to be as promised and I felt that the cost was fair.
Employees worked with

DP
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Doreen P.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customer Verified Customer
10
Category: Service
Jessica made it right.
After calling Jessica, she personally made it right.
After I made her aware of the problem, she had a person bring the part to the house and install it.
The 2-1/2 week wait for a oil change is still unexceptional, but I believe when they get back in the regular building things will get back to normal.
Employees worked with

CT
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Cherry T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good Service
Service is always good at Lakeland Hyundai
Employees worked with

DP
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Doreen P.
Lakeland, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customer Verified Customer
10
Category: Service
Jessica made it right.
After calling Jessica, she personally made it right.
After I made her aware of the problem, she had a person bring the part to the house and install it.
The 2-1/2 week wait for a oil change is still unexceptional, but I believe when they get back in the regular building things will get back to normal.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Maintenance
1
Category: Service
Oil change
This is our 3rd vehicle purchased from this location. Service has always been great.
Now there's a 3 week wait for an oil change? Anthony, my service person may have been having a bad day. He seemed irritated that I had a $5 Hyundai coupon. Then he told me the oil dipstick was broken and a replacement was $30 some dollars. I guess it can happen. I said OK, paid for the new dipstick and oil change. That was a Wednesday. Next day I went to check the oil and saw the dipstick was broken again. I called and left a message. Anthony called back and said it was not installed. He told me to swing by and pick it up. I don't live near and asked him to mail it to me. It's now the next Monday and nothing.
In my opinion, service has gone downhill.
In their defense, they are in a different building as the main facility is being remodeled.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/22/2022

Thank you for speaking with me and if you need anything else please do not hestiate let me know i am here to help 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

DS
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David S.
Valrico, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Return for service
This was my second time for service at this facility. I was impressed at how much improvements there were since last time.
Employees worked with

DE
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Damaryes E.
Plant City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customer Verified Customer
10
Category: Service
Love ❤️ Lakeland Hyundai
Lakeland Hyundai they are a keeper. I addressed a missed issue and Lakeland Hyundai rectified it immediately. Jessica and Anthony are always a pleasure to work with.
Employees worked with

DE
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Damaryes E.
Plant City, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customer Verified Customer
10
Category: Service
Love ❤️ Lakeland Hyundai
Lakeland Hyundai they are a keeper. I addressed a missed issue and Lakeland Hyundai rectified it immediately. Jessica and Anthony are always a pleasure to work with.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2022
Service Type: Maintenance
8
Category: Service
Oil change service incomplete
Love coming here but this new temporary location caused my service to not be complete. Oil chg and tire leak was not fixed
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/12/2022

I would like to apologize for your last visit and will be reaching out Monday  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

AW
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Andrew W.
Mulberry, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
verified customer Verified Customer
7
Category: Service
Quick to resolve issues
The management was quick to resolve some issues after I picked up my car from service. Jessica, Manny and Anthony have been wonderful throughout the whole process and very knowledgeable regarding and questions I had about the work done. I appreciate the teams dedication to ensure all their customers are happy and getting the best service possible.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2022
Service Type: Repair
5
Category: Service
Returned with very little gas and dirty.
After waiting two months for an engine rebuild (I understand parts are hard to come by) I picked up my vehicle dirty and with barely any gas in the tank. This is not how it was dropped off. My rep was friendly but I wish he would have told me I qualified for rental reimbursement due to the service needed on my vehicle. It should have been mentioned right away. We will see how the new engine holds up. So far so good.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/11/2022

We will be reaching out to speak with you about your service experience. Thank you 

Jessica Alexander
Hyundai Service Manager
863-577-5122
JESSICA L A., Service Manager from Lakeland Hyundai responded on 03/14/2022

I have attempted to reach out to you via phone and had no luck. I would like to help with this last service visit you had please feel free to call,text or email me at your earliest convenience. Thank you 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

CP
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Clifford P.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent!!!
Customer service, Customer service, Customer service, Excellent!
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service appointment
Overall good, too much wait, unnecessarily
Employees worked with

PB
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Paul B.
Babson Park, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
9
Category: Service
Cared enough to call
Received a call back and they were able to go over the issues I was concerned about and explain why things were stated the way they were.
Employees worked with

Verified Customer
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall notice
Went into Lakeland Hyundai due to recall notice. I would return to have service done. Jessica was friendly and explained the work being done in detail.
Employees worked with

CL
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Catherine L.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy, knowledgeable employees, information shared
Both making the appt and reminders about appt. made it easy and great. The service dept employees are knowledgeable and friendly. The waiting area is comfortable.
Explanation of what was found and done was valuable.
Employees worked with

PB
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Paul B.
Babson Park, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
9
Category: Service
Cared enough to call
Received a call back and they were able to go over the issues I was concerned about and explain why things were stated the way they were.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2022
Service Type: Repair
7
Category: Service
Could have been worse
They have always been courteous there. They keep good records. Think the tire that was bad may have been like that the last time I was in for service due to the need of a front end alignment. The tires on the car were from when we bought the car new from them and when they said I needed new tires for over $800 I was surprised there was no type of prorating seeing the car only had 37000 miles on it. Also failed to mention that the brakes were marginal. Did take 2 hours to do an oil change and replace a trunk latch on a recall. Thought that was kind of long.
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/19/2022

I would like to apologize for your recent service and will be reaching out soon  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with

DD
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David D.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Always gives expert service.
Employees worked with

Verified Customer
Winter Haven, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
9
Category: Service
Great customer service
Sammie informed me of my car needs. after he asked me if I had any questions or concerns. Great customer service
Employees worked with

Verified Customer
Winter Haven, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
verified customer Verified Customer
9
Category: Service
Great customer service
Sammie informed me of my car needs. after he asked me if I had any questions or concerns. Great customer service

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/12/2022
Service Type: Maintenance
7
Category: Service
maintenance check up
my car check up took almost 3 hours, mind you I had an appointment
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/12/2022

I would like to apologize for your recent experience and I will be reaching out to speak with you and find resolution. Have a good weekend

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
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