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ANTHONY J DEVINCENT

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(135 reviews)
56

Reviews of ANTHONY J DEVINCENT

LB
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Luc B.
Winter Haven, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2015 Genesis g80
Great dealer
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:21 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Davenport, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and professional
Our family has been buying and servicing our vehicles from Lakeland Hyundai for almost 20 years. The advisors are always friendly, professional and efficient. The facility is always clean and comfortable. I trust them and know they will do what’s right for our vehicle.
Jessica has been one of the friendliest faces over many of these years and now she keeps the team at the highest level of service!
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:21 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
WC
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Wanda C.
Avon Park, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous service
Anthony was excellent, courteous and efficient.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:19 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
JS
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John S.
Lakeland, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customer Verified Customer
Category: Service
Recant previous rating sent
The service on was completed in a timely manner with no issues.
Recommended
Employees worked with
AD
ANTHONY J DEVINCENT
JS
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John S.
Lakeland, FL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customer Verified Customer
Category: Service
Recant previous rating sent
The service on was completed in a timely manner with no issues.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2020
Service Type: Maintenance
Category: Service
Hyundai Srevice
I have a maintenance plan of service
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/04/2020 01:18 AM

John, 

I just received your survey and would like the opportunity to speak with you about your recent experience. I will reach out to you on Monday. Hope you enjoy the rest of your weekend. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
The vehicle is not perfect, no vehicle is. Customer service can be though, and it was.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/14/2020 04:52 AM

Thank you for your the kind words and great review. If you need anything we are here to help! Have a great day.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
PW
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Perry W.
Lakeland, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Customer Service
Great staff everyone seemed to go out of their way to help us and each other
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/22/2020 01:26 PM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
LH
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Linda H.
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
L. Hand
Anthony was awesome, he explained everything that needed to be done.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/22/2020 01:28 PM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people
Good service good atmosphere good people
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/18/2020 05:51 AM

Thank you for your kind words and rating. We strive to provide a quality experience for every customer and we thank you for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
AD
ANTHONY J DEVINCENT
CG
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Carol G.
Lakeland, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Easy and friendly
My service was extremely good and everything was taken care of promptly.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/18/2020 05:49 AM

Carol

Thank you for your rating and review. We truly appreciate your business and thank you for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
AD
ANTHONY J DEVINCENT
RC
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Robert C.
Zephyrhills, FL
2018 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
X no
X
Not Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/11/2020 05:30 PM

I would like to apologize for your recent experience and we have attempted to contact you. I would like the opportunity to speak with you regarding your recent experience. 

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
DP
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David P.
Plant City, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality
Have a great experience getting an oil change and tire rotation
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/15/2020 05:25 AM

David

Thank you for the great rating and review. We will continue to work to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
AD
ANTHONY J DEVINCENT
BD
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Billy D.
Lakeland, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
My appointment went very well.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/10/2020 01:50 PM

Billy

Thank you for choosing Lakeland Hyundai Service and for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
AD
ANTHONY J DEVINCENT
JG
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Jayne G.
Lakeland, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people - Great service
The staff are always very friendly and helpful. The car is always taken care of within the estimated time and perfectly cleaned.
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 09/02/2020 07:42 AM

Thank you for your positive rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
GG
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Gina G.
Polk City, FL
2019 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
poor management of time, mine and yours
Always a great place to take your car for its general maintenance but this past time I took my car for four days! All for parts that should have been ordered the week before I had my appointment I work 3-11 and told them this daily and their answer was to pick up the car and bring it back the next morning! I feel I should have been offered a rental even if I absorbed minimal cost toward it I mean I'm a nurse and I really don't have time to run up to the dealership in hopes the part came in that day Otherwise I could pick it up to do it all over the next day Thank goodness hubby was able to rearrange his schedule so I could work! Just disappointed
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/27/2020 03:56 PM

I would like to apologize for your recent experience and would like the opportunity to resolve your concerns.  I have attempted to contact you via phone to discuss your concerns and had no luck. Please feel free to contact me directly at 863-577-5122. I look forward to speaking with you and hope you have a great evening.  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
Verified Customer
Plant City, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
great service great staff
great service and friendly staff thank you
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 08/29/2020 05:24 AM

Thank you for your great rating and review. If you need anything do not hesitate to ask.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
AD
ANTHONY J DEVINCENT
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