AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(201 reviews)

52

Reviews of AJ Mills

Verified Customer

Coeur D Alene, ID

Dodge RAM15

03/24/2022

Verified Customer

5

Category: Service

I wouldn't say it was a bad experience but it hasn't been good ether

Honestly the sale of my truck went good but service I haven't really been too impressed with overall, first visit was to install a set of snow tires that were including in my deal, even the gentleman called me about what kind of tires I wanted I said studded due to the fact it was 2wd, well called me the next day and said were in, made my appointment and dropped my truck off, when I was dropping it off I asked again if they were and he didn't know and I said I want them studded and I'll pay the difference, he stated that if they could be here would stud them, do I also mentioned my alignment was off, said they would fix it, I said perfect and left, called me the next day said my truck was ready to go, came and picked it up and not only were the tires not what I asked for but the alignment was off still, stated that to ther service writer and he said I could go get them studded but I told him once they are installed they can't be studded, he just apologize and I left, 3 months later I sceduale my oil change and asked for synthetic oil, said I would pay for it, I mentioned my alignment was still off, so they did the oil change, didn't put in what I asked because my service contract didn't cover it, even though I said I would pay for it, and 3rd time and my alignment is still off, seems like they really don't listen to your needs that well

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:34 PM

Anonymous, thank you for letting us know about these issues. We are going to discuss this as a team so that we can improve the communication. We hope to have the opportunity to serve you again in the future!

Employees worked with

Service Advisor

LG

LORNA G.

Coeur D'Alene, ID

03/23/2022

Verified Customer

5

Category: Service

No call back

Got car fixed and left with smoke coming out the exhaust pipe. Never smoked when brought in. Called to talk to someone and they never called me back. Hope everything is ok and I get a call tomorrow. They were super nice

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/24/2022 08:39 AM

Lorena, we are so sorry that you didn't get a callback! I spoke with AJ this morning and he said that he had already called you. I hope that we are able to get everything sorted for you and quickly! If not, please reply to this review so that I can get you connected with the necessary individuals.

Employees worked with

Service Advisor

CR

CHARLES R.

Worley, ID

03/21/2022

Verified Customer

9

Category: Service

F150 center video display

As I could have guessed, tech could not duplicate problem. (Screen just goes black suddenly) Updated system, hope that works. This should not happen in an $85K truck! I don't blame the tech. If it continues to happen, I'm going to insist it be replaced.
Staff-wise, Service Dept staff were courteous and prompt. Couldn't ask for better treatment.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 04:25 PM

Charles, thank you for the kind review. We know how frustrating it can be when an issues isn't able to be duplicated at the service department. It has happened to most of us. We hope that we can work together and find a solution for you!

Employees worked with

Service Advisor

DS

DAVID S.

Spokane, WA

03/17/2022

Verified Customer

10

Category: Service

New rear end in f150

Great job. AJ helped me and did a great job.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:18 PM

David, thank you for the 5 star review! We're so glad that AJ took such excellent care of you and we will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RA

RICHARD A.

Coeur D Alene, ID

03/17/2022

Verified Customer

9

Category: Service

Oil leak repair

Overall excelent. Only problem was the time it took to complete. supposed to be a one day repair, and it took almost 2 weeks. Thankfully, they gave me a car to use, so all is well.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:18 PM

Richard, thank you for your understanding. We're sorry that the timeline got extended but we're so glad that we were able to get everything sorted and safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

BL

BEN L.

Coeur D Alene, ID

Ford Transit Wagon

03/11/2022

Verified Customer

5

Category: Service

!

!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:05 PM

Ben, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CB

CHARLES B.

Mead, WA

03/04/2022

Verified Customer

9

Category: Service

Excellent customer service and communications with A J

AJ has great customer service skills. Very good at communicating with time scheduling.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:09 PM

Charles, thank you for the excellent review! We're so glad that you had such a positive experience with AJ. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JH

JANICE H.

03/01/2022

Verified Customer

9

Category: Service

Excellent Experience

I just moved to Post Falls from rural Montana and this was my first visit. I did have to wait about 3 weeks for an opening which concerned me as the "service engine soon" message was lit up on my dash. I appreciated the efficient and friendly atmosphere in the service department and the clean and pleasant waiting area. I will be back.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:52 AM

Janice, thank you for the 5 star review. First of all, welcome to the area! We're glad that we were able to get your dashlight issue taken care for you. We look forward to serving you again in the future!

Employees worked with

Service Advisor

RS

RON S.

Athol, ID

Ford Super Duty F-350 SRW

02/28/2022

Verified Customer

9

Category: Service

Tune up

There was somewhat of a lack of communication on the service writers part, called to check on their progress of the repairs and was supposed to receive a call back and it never happened. Thank you for the service other than that

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:46 AM

Ron, thank you for letting us know about the communication issue. We have brought this up with our team and will be working hard behind the scenes to try to avoid this happening in the future. We hope to have the opportunity to serve you again!

Employees worked with

Service Advisor

BM

BRIAN M.

Saint Maries, ID

Ford F350

02/26/2022

Verified Customer

4

Category: Service

Recall/Warranty work

This was the second visit for the recall/warranty work, parts needed to be ordered. Called said parts were in. I was given a rental car because it ended up taking 2 days to complete the work which was not determined until 4pm. When I picked up my vehicle they told me that they still needed to order the parts for the recall work. This was irritating because I live an hour and half away and is going to mean another day off work to get the recall taken care of. I was under the impression that all the parts needed to fix all the issues had arrived. I got the impression that the recall parts had not even been ordered yet.

Employees worked with

Service Advisor

JS

JAN S.

Hayden, ID

02/25/2022

Verified Customer

10

Category: Service

More than satisfied!

The hospitality displayed by everyone from my initial phone contact until and including the shuttle service both ways, was superior and appreciated.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:50 AM

Jan, thank you for the 5 star review. We're so glad that you had such a satisfactory experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PO

PHILIP O.

Post Falls, ID

02/22/2022

Verified Customer

3

Category: Service

Long Wait, No Resolution

After two months of calling and emailing I finally get through to service to get my truck fixed. Two months later I get my appointment and the tech doesn’t fix my truck. Service advisor was very nice but offered to make me a new appointment to bring the truck back again. I just don’t know what to say at this point. I honestly just want to sell this truck now. It has been broke. Since 300 miles and the service department is so back logged that a warranty is basically pointless now.

Employees worked with

Service Advisor

DM

DAWN M.

Post Falls, ID

02/19/2022

Verified Customer

10

Category: Service

Great experience!

Conner was more than helpful with some of the electronic knowledge I needed to know with my platinum explorer. Between he and AJ my experience was terrific. AJ kept me in on timelines
for all services needed to be accomplished. I can honestly say that my visit was fun due to personalities, but professional at the same time!
THANK YOU

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:06 PM

Dawn, thank you for the great review! We're so glad that you had such a terrific experience with our team. We'll be sure to pass along your kind words to both Conner and AJ. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

02/08/2022

Verified Customer

10

Category: Service

Very timely service and customer care has been exceptional.

I really appreciate the consistency of the service tech in communicating with me for the work needing to be done. Very professional. Yea

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:43 PM

Anonymous, thank you for the exceptional review! We're so glad that you had such a great experience with your technician! We look forward to serving you again in the future.

Employees worked with

Service Advisor

JW

JEFF W.

Post Falls, ID

01/31/2022

Verified Customer

2

Category: Service

Lock issue not resolved

Let me preface….Everyone was very nice from the time I walked in until I left. This is why I’m giving 2 stars instead of one

I had to wait approximately three weeks to bring my truck in. They could not fix the issue in a day. They asked if they could keep my truck overnight and then give it back to me on Thursday.

My back door still will not open and the issue was not resolved. Very frustrating.

Employees worked with

Service Advisor

RH

RUSSELL H.

Rathdrum, ID

01/30/2022

Verified Customer

9

Category: Service

brought my car in for a safety recall

Brought my 2016 Ford Explorer in for a safety recall. They got my car in quickly and did the repair.
Thanks Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:40 PM

Russell, thank you for the kind review. We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JC

JEFFREY C.

Coeur D'Alene, ID

01/18/2022

Verified Customer

9

Category: Service

Truck repair

Truck got fixed...

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:15 PM

Jeffrey, thank you for the 5 star review! We're so glad that we were able to take care of your truck! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

BC

BRIAN C.

Newport, WA

Ford Super Duty F-250 SRW

01/15/2022

Verified Customer

10

Category: Service

Service

I arrived 20 minutes early for my appointment and they took care of me right away. They said the truck would be ready by 10:30am and @ 10:28 they came a told me it was ready. That’s service!! I really appreciate how nice everyone was.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:51 PM

Brian, thank you for the kind review. We're so glad that you had such a successful service experience with our team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

LD

LEIGH D.

Hauser, ID

Ford Expedition

01/12/2022

Verified Customer

10

Category: Service

A+

AJ was great at communicating the status of my vehicle as well as making sure all needed services were provided. The shuttle driver was pleasant and prompt.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:56 PM

Leigh, thank you for the A+ review! We're so glad that AJ was able to keep you well informed and that you had a pleasant shuttle ride. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TC

THOMAS C.

Coeur D Alene, ID

01/12/2022

Verified Customer

2

Category: Service

Recall repair

We had an appointment in place with the service department for a recall on our 2020 Explorer, dropping off to the the day before appointment about 4 in the afternoon They called to say the car was ready for pick up and then a couple hours later they called and said I had missed my appointment. I told them I had just gotten a call that the vehicle was ready for pick up . On the app for my vehicle the next day says recall is still incomplete. So did they really do it? Time to start looking elsewhere for a service department.

Employees worked with

Service Advisor

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