AJ Mills

Verified Customer

Liberty Lake, WA

Ford Expedition

09/14/2021

Verified Customer

Category: Service

Not great. Usually very good.

Servie tech AJ, was either delayed and calling at end of day only, or then on day of pickup was not even working and never transitioned to new tech and never received a call when expedition was complete.

Employees worked with

JEFFREY A.

Osburn, ID

09/10/2021

Verified Customer

Category: Service

Health

not one employee was wearing a mask. talked to the sales manager and he said they would comply with the rules put forth by the health department. where is the leadership at ford to do what is needed to protect your customers?

Employees worked with

LESLIE M.

Coeur D Alene, ID

Ford Thunderbird

09/02/2021

Verified Customer

Category: Service

AC work

While it took a bit to figure out the finicky AC problem on my T-bird, they took care of it and AJ saw that the diagnostic fee was waived since it was realized that no one informed me if this fee over and above the labor/parts charge. I greatly appreciate the integrity of the employees to respond when they see a distressed client. Thank you AJ

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:58 PM

Leslie, thank you for the kind review! We're sorry that you were distressed at any time, but we're so glad that AJ was able to sort things through for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D'Alene, ID

08/21/2021

Verified Customer

Category: Service

Replacement of passsenger mirror under warrant.

The third time is the charm!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DEXTER Y.

Hayden, ID

Ford Transit Van

08/13/2021

Verified Customer

Category: Service

Awesome

Always Happy with the Service at Mike White FORD!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:11 PM

Dexter, thank you for the awesome review! We're so glad that you enjoyed your service experience with us - and that it wasn't your first good experience with us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Spokane, WA

07/29/2021

Verified Customer

Category: Service

Ruby red Explorer

Great experience

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:00 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

07/26/2021

Verified Customer

Category: Service

Call never came

Since a shuttle took us home when we dropped the car off we expected a call when the car was done. The car was finished at 3. We called at 10:30 the next morning to request a status. Were told the car was done and ready for pickup.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:50 PM

Anonymous, thank you for letting us know about your situation. We have reviewed the incident and have taken measures to ensure that this shouldn't happen again. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

LARRY O.

Hayden, ID

Ford F-150

07/22/2021

Verified Customer

Category: Service

I'm not convinced the service is as one would expect.

My F150 has just over 19,000 with two oil changes. Each oil change Check-up list showed transmission oil "OK". I was having issues with the transmission not shifting properly and took it in. It was discovered that the transmission was 2 quarts low, "from the factory". This was missed at the predelivery check and the transmission check during the 2 oil changes. I'm concerned that the Check-ups are really not being performed as expected.

Not Recommended

Employees worked with

DEBORAH P.

Medical Lake, WA

Ford Explorer

07/14/2021

Verified Customer

Category: Service

Polite and friendly staff.

Our experiences with Mike White Ford have been exceptional. Knowledgeable, friendly staff and a clean welcoming showroom/waiting area top the list of positives.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:08 PM

Deborah, thank you for the exceptional review! We're so glad that your service went well and that you enjoyed meeting with our team! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JOSEPH L.

Coeur D'Alene, ID

Lincoln MKZ

07/10/2021

Verified Customer

Category: Service

A1 customer care

AJ's customer service from the moment he checked me in until Ihe called when my car was complete. Great communicator at every step of my service visit.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/12/2021 02:36 PM

Joseph, thank you for the 5 star review! We're so glad that you had such a great experience with AJ! We will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

APRIL W.

Oldtown, ID

Ford F-150

07/07/2021

Verified Customer

Category: Service

Fast and Friendly

Because I had to wait on site for my service to be performed, what normally would have taken several hours to complete, it was done in just a little over two hours! Staff was friendly and professional and they didn't push things on me that I didn't need. Very refreshing!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/07/2021 04:54 PM

April, thank you for the 5 star review. We're so glad that we were able to fast track your vehicle so that you didn't have to wait as long! We're also glad that you enjoyed your experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

NATHAN D.

Spokane, WA

07/03/2021

Verified Customer

Category: Service

Excellent customer service

Mike White Ford did an excellent job of making a bad situation at a local Audi dealership turn into a great experience at there facility. The sales team at Mike White Ford did everything that made me feel like I was being treated with respect and hearing my concerns and turning them into a positive experience. I will be a life long customer of Mike White Ford moving forward and will always buy Ford from now on. Thank you Gary for taking the time and caring for a customer that was in a sticky situation.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2021 09:32 AM

Nathan, thank you for the 5 star review! Although we're sorry to hear that you had a bad experience elsewhere, we're so glad that we were able to turn around the situation into a positive one! We will make sure to pass along your kind words to Gary! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford Focus

07/01/2021

Verified Customer

Category: Service

Happy car

Happy car

Happy driver

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:35 PM

Anonymous, thank you for the happy review! We agree - happy cars do make for happy drivers! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

JERRY W.

Windsor, CA

Ford F250

06/30/2021

Verified Customer

Category: Service

The service department really cares about the customer and their situation

This is the very BEST service department I have experienced in my 60 years of driving. The people were not only friendly but really wanted to help us. We were returning home from a 4-week camping trip when the air hose to the turbocharger blew. I thought it would be very expensive to replace the turbocharger and I was sure since we were travelers that the recommendation would be to replace the turbocharrger. After inspecting the vehicle the mechanic found that it was the air compressor hose to the turbocharger that was the problem, Not only did thet find the problem, but it was fixed that very afternoon befor 5 pm which allowed us to continue on our way home that very day. I know we had no priority in the maintenance that had already been scheduled for the day, but the service team did a fantastic job fitting us into the schedule for the day. We were treated with respect during our entire visit. We were allowed to park our travel trailer on the propert, and AJ came out to make sure everything was fine on several occassions. I can't over emphasise how great we felt about the service we received.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:33 PM

Jerry, thank you for the fantastic review. We consider ourselves lucky that you gave us the opportunity to help! We're so glad that we were able to take care of things quickly and get you safely back on the road! We'll be sure to pass along your kind words to AJ and the whole team. It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

JEFF G.

Ford F350

06/26/2021

Verified Customer

Category: Service

Great service and took care of me in emergency

My truck was getting random trailer Disconnect messages during towing on our summer trip. I took the truck to the near dealer while at one of our camping spots.

Conner was EXTREMELY helpful and was able to get me in the repair shop that same day. We continued on with our summer trip and have had no further Trailer Disconnect messages after Ford did the software update.

Thx Conner and team.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:24 PM

Jeff, thank you for the 5 star review! Random disconnect messages during a trip can put a big damper on summer plans! We're so glad that we were able to get things sorted for you and get you safely back on your way! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

JOESEPH W.

Blanchard, ID

Ford Freestyle

06/24/2021

Verified Customer

Category: Service

Repair my vehicle

While shopping in CDA my vehicle warning lights came on. We pulled into Mike White to have it checked out. Service advisor were quick and courteous asking what was wrong. The only problem we had was there were about thirty other vehicles ahead of us. Fortunately a freind was able to come pick us up.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:54 PM

Joe, thank you for trusting us with your vehicle. We're so glad that we were able to get things sorted for you! We're sorry about the wait, but grateful that you still gave us the chance! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WILLIAM B.

Coeur D Alene, ID

Ford Explorer

06/23/2021

Verified Customer

Category: Service

Serpentine bite

My wife heard a thrashing noise from the engine compartment inher Explorer and luckily she pulled over. We took the vehicle to Mike White Ford and the next day the vehicle was analyzed and repaired in a very timely manner. The people at the Ford dealership were polite, courteous, and very efficient at making the estimate and getting the repair completed.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:44 PM

William, thank you for the 5 star review. A thrashing noise from the engine compartment is never a pleasant way to end a drive! We're so glad that we were able to sort things out and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

IAN H.

Liberty Lake, WA

Ford F-150

06/23/2021

Verified Customer

Category: Service

Sync system went out!

Even though I am unhappy about the results, my sync system went out, I’m very happy with Mike White. Very professional and honest all the way through. I wont take my truck anywhere else!!!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:40 PM

Ian, thank you for the kind review. We're sorry that the results weren't what you (or what we wanted) but we're grateful that you enjoyed our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JEROD W.

Saint Maries, ID

Ford Flex

06/16/2021

Verified Customer

Category: Service

Car repair

They took care of the issue with my car quickly (strut mount).

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:28 PM

Jerod, thank you for the 5 star review! We're so glad that we were able to take care of your strut mount quickly and get you safely back on the road. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with