AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(201 reviews)

52

Reviews of AJ Mills

MD

MARISA D.

Rathdrum, ID

01/11/2022

Verified Customer

8

Category: Service

So My Car is Fix, but…

Big thanks to AJ for keeping me up to date as my car was getting a transmission overhaul. And, the tech who had to dig deep into the transmission to find the problem. It took over a month (plus Christmas but that’s ok) but it’s fixed. The “but” on this is just how long it took me to initially get a hold of someone who could say just bring in the car. This was not a recall issue or a normal fluid change, this was a safety issue. I don’t mind that you had to have it for over a month - I had a loaner that I could actually drive. I couldn’t drive my car anyways. I’ve had Fords for many years, this was the first time I’ve ever had this kind of serious issue - and it’s only a two year old car! I might rethink keeping this car - we’ll see how it performs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:54 PM

Marisa, thank you for the good review! We're glad that AJ and the tech were able to get your car safely back on the road. We're sorry that it took longer than we would have liked for you get it in, but please know that we are working on adding additional members to our team. Thank you for your patience!

Employees worked with

Service Advisor

KB

Kevin B.

Coeur D Alene, ID

Ford Expedition

01/04/2022

Verified Customer

10

Category: Service

Wonderful experience as a whole

We recently moved to the area and Mike White has been nothing but helpful and professional. We have worked with a few of their representatives ( AJ and Kevin), and they have treated us with a level of professionalism I haven't seen at another dealership. They have serviced two cars of ours a few times and we will continue to bring our vehicles here because of the quality of work and overall experience. Thank you, Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:50 AM

Kevin, thank you for the wonderful review! We're so glad that our team has made your experiences so pleasant! We will be sure to pass along your kind words to AJ and Kevin! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JS

JOSH S.

Hayden, ID

01/01/2022

Verified Customer

1

Category: Service

Recall and oil change nightmare

I will start off saying I love my 2021 Ford Ranger. I did not buy it at Mike White for other reasons. Nontheless it was do for a rear seat recall where they pull out and either replace the rear headrests, or adjust the latch system. Not a big deal. I was quoted 30-45 minutes job time from Corwin where I bought the truck but I didnt feel like driving into spokane since I live 5 minutes away from Mike White.

So I call Milke White in NOVEMBER to try and get it in. I have 2,000 miles on my brand new truck so I figured i'd let them do the oil change as well(I usually do this myself but figured i'd give them some buissiness). I'm given an appointment SIX WEEKS away. It was the soonest they had and last of 2021. Absolutely ridiculous, but I just wanted the recall done with so I set it up. I work in the Covid ICU at the local hospital and was working the day of my appointment so I had my wife take my truck in. We have three kids at home. We were told it would be about an hour or so. She set up daycare and brought my truck in. 3 hours later they still had my truck and she was alone in the waiting room. She went to inquire about the status and they seemed surprised and said they would look into it. Another 20 minutes goes by they finally pull my truck around. There was pretty poor communication on their part and the attidue was pretty much "well we're busy".

When I got home i checked out my truck and the entire back seat was dirty, There was also a very large "loose" indentations on the front seat now where the cloth is, almost as if someone put all their weight on their knee while on the seat to reach something in the back. My truck is brand new with only 2400 miles on it and this was NOT like this beforehand. I also now have oil in my driveway now. I assumed it was maybe some spillage or residual oil from the change so I decided to monitor it and assumed it would go away. It's now been over four days and sure enough everytime I park my truck there is a hot oil spot in the snow underneath. I tried calling last week while at work to speak to someone about my seat and the oil leak but I was transferred to two different people going back from service to "parts" for some reason then back to service and placed on hold then disconnected. I will try to call back on monday to get this fixed but if there service is anything like the sales expereinces I have had, i'm kind of dreading it.

Working in the hospital alot of my collegaues have had similar experiences. It's unfortunate that guys and girls who live locally cannot trust their own local Ford dealer totake care of our cars, forcing us to go to spokane. I really do hope their reputation goes up as I'm a big Ford fan and looking at some factory lift kits and other stuff to buy through them. I think we would all like to have a local dealer we can trust.

Connor W. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 09:03 AM

Hi Josh,

My name is Connor White. I have read through your review of your experience. I will give you a call this afternoon and we can talk through all of your concerns and see what we can bring resolution too!

Sincerely,

Connor

Employees worked with

Service Advisor

JZ

JUSTIN Z.

Hayden, ID

01/01/2022

Verified Customer

10

Category: Service

Great Customer Care

The staff went above and beyond to take care of me and my truck.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 04:37 PM

Justin, thank you for the 5 star review! We're so glad that our team was able to take care of you and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LP

LEE P.

Newman Lake, WA

12/31/2021

Verified Customer

10

Category: Service

Continue to be impressed!

I was notified about a warranty service for cam phasers on my F150 Raptor so scheduled the service with Mike White Ford. Received a friendly greeting by the service staff and a nice rental car to drive while my truck was in the shop. Reprogramming didn't work so Mike White ordered new cam phasers and had them delivered and installed within a week over the holidays. Once again I was greeted by a super friendly service staff who explained the work that had been done along with some troubleshooting of a different issue. I couldn't be happier!

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 04:34 PM

Lee, thank you for the 5 star review. We're so grateful for your patience and we're glad that we were able to get everything sorted for your Raptor! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

MN

MATTHEW N.

Rathdrum, ID

12/28/2021

Verified Customer

5

Category: Service

Service experience

Had rear door wiring harnesses replaced, both doors. Check engine light off when I left dealership. Next morning back on, very frustrating, don’t have time for another appt. when should have been resolved through previous appt and diagnoses

Employees worked with

Service Advisor

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ROBIN R.

Portland, OR

12/26/2021

Verified Customer

10

Category: Service

Revels

They are very helpful, nice, glad to help. Just haven’t exactly figured out what is wrong with our 2016, F150 yet. Was towed this time to Jess Ford. AJ has taken it upon himself to keep in touch with Zachery at Jess Ford. Been texting me personally step by step. Going the extra mile.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:26 AM

Robin, thank you for the kind review. We've got our fingers crossed for an answer and an easy solution for you! We'll pass along your kind words to AJ.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

12/24/2021

Verified Customer

9

Category: Service

F150

the service was great . they addressed my concerns . handled my 100K mile
service . they made some recommendations . priced competitively . what more could you ask for? Merry Christmas :)

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:24 AM

Anonymous, thank you for the great review! We're so glad that your 100k mile service went well and that we were able to address your concerns and make some recommendations! It was a pleasure serving you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

TD

TYLER D.

Dalton Gardens, ID

12/22/2021

Verified Customer

10

Category: Service

Excellent customer service.

I worked with the finance department to purchase and extended warranty, the representatives were very thorough and helped me get the best product for the best price.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:53 PM

Tyler, thank you for the excellent review! We're so glad that you had a good experience purchasing an extended warranty! Peace of mind is worth it! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

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AARON B.

Greenacres, WA

12/14/2021

Verified Customer

9

Category: Service

Didn't fully clean up.

They fixed the issues and were pleasant to work with and great communication. I got the vehicle back home and noticed grease on the side of my truck on the door, greasy hand and arm prints on the inside and outside of the windows and hand prints on my rearview mirror. I called the service department and voiced my concerns. I am awaiting a response back from the service advisor. I think Mike White will make it right but we will see.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2021 08:47 AM

Aaron, thank you for reaching out to us and giving us the opportunity to fix the situation. If you haven't heard back from your service advisor soon, please reply to this email and I will personally make sure that this is handled. Thank you.

Employees worked with

Service Advisor

HN

HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

12/09/2021

Verified Customer

10

Category: Service

Light repair/replacement

Friendly and comprehensive service.
Thank you so much!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:56 AM

Hank, thank you for the great review! We're so glad that your light repair/replacement went so smoothly and pleasantly! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LO

LEON O.

Rathdrum, ID

Ford Expedition

12/09/2021

Verified Customer

10

Category: Service

Good service; can't complain

Good service, fast

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:38 AM

Leon, thank you for the 5 star review. Good and fast are two of our biggest goals! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Jeep Wrangler Unlimited

12/08/2021

Verified Customer

10

Category: Service

Door seals replaced

Good courteous service. Repairs were completed in a timely fashion and no problem since.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:37 AM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your door seal issue and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RR

ROBIN R.

Portland, OR

12/01/2021

Verified Customer

10

Category: Service

Troubles with 2016 F150

Our warranty was up on our Truck and we started having problems. Was so stressed out about it. We had taken the truck into Service 3 times. AJ and Kevin were very patient and understanding with us. They think they have digit out. We will see.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 03:09 PM

Robin, thank you for the kind review! We never want our customers to be stressed out by their vehicles! We're so glad that we were able to make you feel a little better! Hopefully things work smoothly moving forward!

Employees worked with

Service Advisor

JD

JAMES D.

WA

Ford Super Duty F-250 SRW

12/01/2021

Verified Customer

10

Category: Service

Always going the extra mile

The service department originally had made an appointment for my truck that was a little over a month out (super busy, I get it). Once I explained that my lights to the truck keep going out and nothing on my dash work so driving at night is impossible....they were able to fit me in-between other appointments. I was told they may need my truck for up to a week to do this, however they were done in two days. I bought my truck from Mike Hayden (Sp?) and he was awesome, he has moved up and may not be in sales but still sees me and continues to ask if everything is going well. I live in Spokane so there are many places closer to take my vehicle but I continue to drive the one hour each way drive because of the fantastic staff at Mike White Ford. I truly believe they treat people like they want to be treated so I will always be loyal to them. Thanks again for going above and beyond!!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 02:41 PM

James, thank you for the exceptional review! We're so glad that we were able to take care of your truck and get you safely back on the road! Thank you for trusting us! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RM

ROBERT M.

Coeur D Alene, ID

11/04/2021

Verified Customer

10

Category: Service

Anthony was an excellent service rep!

I was delivered quick service on my purchase of my new tires.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/05/2021 02:18 PM

Robert, thank you for the 5 star review! We're so glad that you had such a good experience with Anthony and that you enjoyed your new tire purchase! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

EG

EDWIN G.

Hayden Lake, ID

10/31/2021

Verified Customer

10

Category: Service

Expert courteous staff.

I went in for a oil change and a funny noise in the drive train. They were able to identify the noise, and repair it at no cost. The service advisor kept me informed and make sure my vehicle was repaired and attend to properly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:39 PM

Edwin, thank you for the great review! We're so glad that we were able to identify and take care of the funny noise and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PR

PETER R.

Coeur D Alene, ID

10/18/2021

Verified Customer

0

Category: Service

on time

on time, completed requested work

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Peter, thank you for the 5 star review! We're so glad that we were able to take care of your needs in a reasonable time and successfully! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

10/07/2021

Verified Customer

6

Category: Service

Truck was not finished when promised

Communication was mediocre. My truck was not finished in time, a week late. Bought my new Raptor here and don’t feel like that matters.

Employees worked with

Service Advisor

PL

PATRICK L.

Coeur D Alene, ID

Ford Expedition

09/24/2021

Verified Customer

10

Category: Service

2021 Expedition would not start.

Wife’s car would not start and multiple sensor alarms initiated. Called Mike White Ford, gave her instruction how to start vehicle with key fob. Brought to dealer left overnight. Diagnostics could not identify a/the problem. Working fine. Hopefully no further events.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:24 AM

Patrick, thank you for the 5 star review! We're sorry that we couldn't duplicate the problem, but we're glad that it is working fine now! Please feel free to reach out again if there are any further issues!

Employees worked with

Service Advisor

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