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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / ALEX JACOB
AJ

ALEX JACOB

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(79 reviews)
66

Reviews of ALEX JACOB

DC
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David C.
Lutz, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service!
I found the check in to be fast and efficient. The service performed on my Elantra was outstanding.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/03/2021 04:50 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JA
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James A.
Lutz, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customerVerified Customer
8
Category: Service
Problem solving
The ability to problem solve and offer solutions that are fair to the consumer was appreciated.
Employees worked with
AJ
ALEX JACOB
MP
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Mai P.
Zephyrhills, FL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome experience
Very satisfied with the service
PAIGE P. from Hyundai of Wesley Chapel responded on 08/28/2021 05:47 AM

Thank you so much for the 5 Star Review Mai! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
KS
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Karin S.
Tampa, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best place to take your Hyundai for Service
Since moving to Florida, this is the ONLY place I will take my car to be serviced.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 10:17 AM

Thank you so much for the 5 Star Review Karin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
AJ
ALEX JACOB
JA
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James A.
Lutz, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customerVerified Customer
8
Category: Service
Problem solving
The ability to problem solve and offer solutions that are fair to the consumer was appreciated.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2021
Service Type: Maintenance
4
Category: Service
Poor scheduling
Poor scheduling, whoever should pass messages along or call back didn't
Leased vehicle shouldn't need to pay for maintenance
PAIGE P. from Hyundai of Wesley Chapel responded on 08/25/2021 05:32 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
MT
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Mark T.
Brooksville, FL
2021 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Mike Ludwig
I transfered maintenance from NPR. This dealership closer.
Information about me was not taken when I checked in. The service writer assumed the transfered file was me...and it was not. Therefore I was there for 3 hours for an oil change. I had been in the waiting room so long that I tried to buy a new one, and we all know how much time that takes.
My mane is Mike not Mark.
Work was probably done in a more than reasonable time, but they didn't have the correct info in the computer. If only the SW verified me when I checked in, I would not have to write this bad review.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/24/2021 06:11 AM

Thank you so much for taking the time to complete the survey Mike. I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Tampa, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
John- excellent seevice
John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.
Recommended
Employees worked with
AJ
ALEX JACOB
Verified Customer
Tampa, FL
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
John- excellent seevice
John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2021
Service Type: Repair
Category: Service
Not complete. Service not done
Had issue with tires and I have to take car back because the lights are back on. First time took they put too much pressure at gasket and the oil was leaking.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/05/2021 05:40 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
FA
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Faron A.
Zephyrhills, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommended
Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable
Always great reliable service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 06:56 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Wesley Chapel, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Wonderful staff.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/13/2021 06:13 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
FA
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Faron A.
Zephyrhills, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
verified customerVerified Customer
Category: Service
They did it right
The service after I came in for a simple oil change was impeccable. Not only were they prompt, but ensured future visits will have the same level of detail! Incredible
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2021
Service Type: Repair
Category: Service
Months to replace a mirror
Parts and service department are disconnected and communication internally and externally need serious improvement. Ordered a part in April that needed paint and install. Repaired in July! Crazy!
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:28 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customerVerified Customer
Category: Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommended
Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2021
verified customerVerified Customer
Category: Service
Success is how we respond to problems
I had some issues during my last visit.

John called, took ownership, and went above and beyond to resolve the issues.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2021
Service Type: Maintenance
Category: Service
Service?
Brought my vehicle in for routine maintenance. I was ignored for 10 minutes. I was scolded for not bringing in sooner. When I'd tried to bring in sooner, I was turned away. Identified a minor maintenance issue they said was fixed, but wasn't.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/26/2021 06:08 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
JB
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John B.
Dade City, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
great staff and great service
great staff and great service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2021 05:33 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Land O Lakes, FL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kona
Petsonnel knowledgeable about vehicle and service plan
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2021 05:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
EC
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Edward C.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
personnel
Three purchases should say it all. Too many surveys !! You will know if there's a problem.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 06:02 AM

Thank you so much for the 5 Star Review Edward! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Got an oil change great service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 05:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
Verified Customer
Tampa, FL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
Loved the fact that the advisor kept me updated on every details while my car was being fixed! Thank you!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/18/2021 05:38 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
TR
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Trevor R.
Wesley Chapel, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence
Excellent care and knowledgeable personnel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/12/2021 06:13 AM

Thank you so much for the 5 Star Review Trevor! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
AJ
ALEX JACOB
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