ALEX JACOB

Michael F.

Riverview, FL

2018 Hyundai Tucson

04/17/2021

Service Type: Repair

Verified Customer

Category: Service

Great service

Love the staff and the service.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 11:23 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:15 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center. We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We appreciate you and your business throughout the years and as a token of appreciation I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!

Barry Roach
Hyundai of Wesley Chapel
727-385-3301

Employees worked with

Elsa B.

Tampa, FL

2018 Hyundai Tucson

04/17/2021

Service Type: Repair

Verified Customer

Category: Service

Service

Service and efficiency.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:14 AM

Thank you so much for the 5 Star Review Elsa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Lawanna F.

Zephyrhills, FL

2017 Hyundai Elantra

04/17/2021

Service Type: Maintenance

Verified Customer

Category: Service

They care about the needs and desires of their customers.

I have purchased three cars from Hyundai of Wesley Chapel. Every purchase has been in and out the door with about two hours. This is the first dealership that has ever provided such amazing service, not once but three times. In purchased a pre-owned car and two brand new ones. The services were the same with ask three sales. They are consistent in providing excellent customer service.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/20/2021 12:12 PM

Thank you for taking the time to fill out our survey and choosing Hyundai of New Port Richey as your service center. We sincerely apologize about the delay in service. That was not our intention. We currently are working on expanding the shop due to the large volume of clients we have gained over the years. We do hope that Alex provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and for the inconvenience I have notated your account with a complimentary oil change that you can use anytime with no expiration date. Please feel free to reach out to me if you have any questions or concerns. Have a great rest of your day.

Attached is a RESCORE
If you were pleased by my actions and the complimentary oil change
Let us know
My only passing score is 5 stars!!!

Barry Roach
Hyundai of Wesley Chapel
727-385-3301

Employees worked with

Verified Customer

Land O Lakes, FL

2021 Hyundai Palisade

04/16/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great experience!

My service tech was fantastic, friendly and knowledgable. I will go back.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:09 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Rachael P.

Lutz, FL

2019 Hyundai Tucson

04/16/2021

Service Type: Repair

Verified Customer

Category: Service

Exceptional service

Thank you for your hard work and always pleased with y’all!

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:05 AM

Thank you so much for the 5 Star Review Rachael! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Oscar V.

Land O Lakes, FL

2013 Hyundai Elantra

04/15/2021

Service Type: Maintenance

Verified Customer

Category: Service

Quick and Expected High Level of Service

Always helpful and no matter how busy they are, I never feel rushed. They listen and their recommendations aren't pushy sales approaches to take more of my money. They take care of the maintenance or issue the first time and my car always seems to be better when I leave. I know I have other choices, but since buying my vehicle here in 2013 I have never gone anywhere else. I feel I don't have to and that says a lot about the high level of service I receive every time at Hyundai of Wesley Chapel.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/15/2021 10:15 AM

Thank you so much for the 5 Star Review Oscar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Dennis S.

Tampa, FL

2019 Hyundai Sonata

04/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

People are great!

Great sales and service experience for the last 12 years!

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:50 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Land O Lakes, FL

2021 Hyundai Kona

04/13/2021

Service Type: Repair

Verified Customer

Category: Service

Great!

Nice work!

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:51 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Robert M.

Odessa, FL

2017 Hyundai Elantra

04/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

Always great.

Good customer support

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 08:50 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Joseph B.

Dade City, FL

04/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

Always good service

clean waiting area. Quick service.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 08:51 AM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Robert N.

Land O Lakes, FL

ReScore Review™

04/08/2021

Verified Customer

Category: Service

rescore for Wesley Chapel Hyundia

Thank you for this return email . It shows the survey I filled out was read by a person and answered instead of being just deleted.
Alex did give me good service and i hope this didn't give him a bad rating.

Recommended

Employees worked with

Verified Customer

San Antonio, FL

ReScore Review™

04/07/2021

Verified Customer

Category: Service

Tire pressure maintenance is a must

I visited the dealership to adjust my tire air pressure and the outside greeter asked what service I needed and I said just tire pressure and he immediately said that he would take care of it. Iasked how long and he replied 5 minutes. and then asked if I wanted the car washed. How long? he responded 10 minutes. I said OK.
Exactly 10 minutes later he was back. Car cleaned and tires inflated to proper pressure.
A real pleasure to have a commitment honored. This rating is very well deserved.

Recommended

Employees worked with

Norman H.

Zephyrhills, FL

ReScore Review™

03/11/2021

Verified Customer

Category: Service

All my misunderstandings and concerns were satisfied and explained to me by Alex and the Service Manager

Alex my service tech did a great job and appointment time and duration was also great.

Recommended

Employees worked with

Robert N.

Land O Lakes, FL

ReScore Review™

04/08/2021

Verified Customer

Category: Service

rescore for Wesley Chapel Hyundia

Recommended

Original Review

03/07/2021

Service Type: Repair

Category: Service

Decent dealer

I said all I have to say. You can improve on a few things.
The representative at the desk was excellent.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2021 07:18 AM

Thank you so much for taking the time to complete the survey! We look forward to
helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:06 AM

Good Morning Robert,
This is Barry Roach from the Hyundai of Wesley Chapel experience team. I personally wanted to reach out to you and apologize about the cleanliness of the vehicle when you took delivery after service. That was not our intention. We understand that your time is valuable and for the inconvenience I have notated your account with a complimentary mini detail(wash/vac/windows/tires) that you can use at your leisure. We do hope that Alex your service advisor provided you with 5 star service as he is heavily graded on his surveys. We are here for you and appreciate your business. If you have any questions or concerns please feel free to reach out to me directly. Thank you for your time and have a wonderful rest of your day.

Attached is a Rescore that I am graded on
If you were pleased by the mini detail
let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
727-385-3301

Employees worked with

Verified Customer

San Antonio, FL

ReScore Review™

04/07/2021

Verified Customer

Category: Service

Tire pressure maintenance is a must

Recommended

Original Review

03/06/2021

Service Type: Maintenance

Category: Service

tire pressure maintenance is a must

nitrogen air is not readily available and so dealer must properly maintain.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 03/06/2021 10:42 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:18 AM

We thank you for choosing our location for your service needs and we appreciate you taking the time to review our Service Department. Our goal is to provide you with the best possible service and maintain your valued confidence. We sincerely apologize about the tire pressure inconvenience you received on your previous visit. That was not our intention. For your inconvenience I have notated your account with another complimentary oil change and tank of fuel that you can use at anytime with no expiration date. We are here for you and appreciate your business. We hope that Alex provided you with 5 star service as he is heavily graded on his surveys. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times.

Attached is a Rescore that i am graded on
If you were pleased by the complimentary oil change and tank of fuel
Please let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
(727)385-3301

Employees worked with

Norman H.

Zephyrhills, FL

ReScore Review™

03/11/2021

Verified Customer

Category: Service

All my misunderstandings and concerns were satisfied and explained to me by Alex and the Service Manager

Alex my service tech did a great job and appointment time and duration was also great.

Recommended

Original Review

03/02/2021

Service Type: Repair

Category: Service

Took my car in for service right on appointment date and time

None

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:31 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

02/26/2021

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

Great place for an oil change they always wash my car afterwards.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 02/26/2021 12:37 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Tampa, FL

2016 Hyundai Elantra

02/19/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great service and staff

Very prompt and professional staff.

Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 02/19/2021 11:50 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer

Tampa, FL

2021 Hyundai Tucson

ReScore Review™

08/05/2021

Verified Customer

Category: Service

John- excellent seevice

John delivered excellent service. Kept me updated at all times and really delivered outstanding customer service.

Recommended

Original Review

08/04/2021

Service Type: Repair

Category: Service

Not complete. Service not done

Had issue with tires and I have to take car back because the lights are back on. First time took they put too much pressure at gasket and the oil was leaking.

Not Recommended

PAIGE P. from Hyundai of Wesley Chapel responded on 08/05/2021 05:40 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with