Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD DEAN
BD

BRAD DEAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1492 reviews)
76

Reviews of BRAD DEAN

JA
gravatar
Joseph A.
Saint Charles, MO
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Discussingw
I did not tell the service attendant to rotate tires that was included in coupon, plus oil additive, I believe.
Not Recommended
Brad D. from St. Charles Hyundai responded on 06/24/2019 06:57 AM

Thank you for reviewing your recent service with our dealership, we do apologize for the coupon mix up. We will be in touch shortly to resolve this issue. 
Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
VB
gravatar
Vickie B.
Saint Louis, MO
2015 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No communication
I gave details in a comment box
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/30/2019 08:11 AM

We do apologize for the long wait time on your recent service. We will be sure to give a better estimate of time in the future services. Thank you again for the service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service that left vehicle in worse condition
Summary.

Hyundai installed four new tires on my Elantra. All four tires were defective resulting in:

Drivers front tire blowing out while driving on the highway
Drivers rear tire blowing out at home in garage
Passenger front tire developing impact bubble
Passenger rear tire developing impact bubble

Either all four tires were manufacturer defects or each tire was installed incorrectly by St. Charles Hyundai. Whichever one it was is unacceptable from this dealership.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/25/2019 09:22 AM

We are sorry for the trouble your having with the tires. We have been in contact with you and are waiting for you to return with the tires so we can resolve this issue to your satisfaction. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Louis, MO
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dissatisfied
The service staff left my window down in a rainstorm then did nothing to remedy my soaked driver's seat and mats.
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/03/2019 09:58 AM

Thank you for the review on the recent service with our dealership. We do apologize for the accidently leaving the window down on your vehicle when a rain storm came up. We will be sure to be in contact with you very shortly regarding this issue. 
thank you again for the service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
LM
gravatar
Lydia M.
O Fallon, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2019
verified customerVerified Customer
Category: Service
Oil change experience
My issue was resolved in a timely and professonal manner. Thank you for taking time out to reach your customers.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/07/2019
Service Type: Maintenance
Category: Service
Too long for service.
Poor
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/11/2019 11:28 AM

thank you for the review on your recent service. We will be sure to be in touch with you shortly regarding this matter. 

Thank you. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
JAY B B., Service Manager from St. Charles Hyundai responded on 03/12/2019 06:58 AM

Thank you for taking the time to talk with me about your experience. We appologize for the extended wait time and the lack of proper updates on your service status. Input like yours is a valuable resource for training our staff to handle certain situations better. We look forward to your next visit and the opportunity to give you the 5 star experience from us your accustomed too.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
MH
gravatar
Melissa H.
Saint Charles, MO
2012 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
I would write my last two visits with you and zero out of 10
Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

We do apologize for your recent services that have been done with our express department, We will be in touch shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DC
gravatar
David C.
O Fallon, MO
2018 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
why didn't you install the valve cap??
asked for a simple task, install valve cap they didn't... why what's so hard about putting a valve cap on...
Not Recommended
Brad D. from St. Charles Hyundai responded on 03/04/2019 05:45 AM

We apologize for the missing valve stem cap on your vehicle, we will be in touch shortly regarding this recent service. 

Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
Verified Customer
Saint Charles, MO
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2hr oil change
Had an appointment, definitely took longer than it should have.
Not Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2019 12:48 PM

We apologize for the long wait on your recent service with our dealership. Unfortunately we were experiencing a high volume of vehicles at that time and doling our best to keep them moving. We will be in touch with you shortly about your recent service. 

Thank you. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JL
gravatar
Jennifer L.
O Fallon, MO
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Unprofessional
I went in because I got a phone call that there was a recall on my car (something with the computer system) so I made an appointment for that. After my appointment, my car started shaking after I accelerated. Not long after that, I saw white smoke coming out of the back of my car. Nothing was wrong with my car before I brought it in. I immediately turned around and went back to the service department. The man I talked to (brown hair with a beard and a larger silver earring) made me feel like I was crazy. He said the problems I was describing would have nothing to do with whatever was done to my car when I was there for my appointment. I told him this has never happened to me and I wanted to get it looked at. I had to ask for a rental car (it wasn't offered to me) so I could leave my car there indefinitely. While I was waiting for my rental, another employee opened my hood and looked at my oil. He told me I had a quart too much and that was why it was smoking. It has been over a month since I have gotten an oil change. If there was too much oil placed in my car, I presume it would have started smoking immediately after my oil change in November (at another establishment). The only explanation I can think of is someone at Hyundai put oil in my car by mistake yesterday. I would appreciate if someone would have owned up to their mistake instead of speaking to me like I didn't know what I was talking about. The oil was drained back to it's correct level and my car is no longer smoking, so the problem was resolved. However, I will not be returning to Hyundai after this experience.
Not Recommended
Brad D. from St. Charles Hyundai responded on 12/31/2018 06:55 AM

We apologize for the inconvenience on your last service. We will be in touch shortly about your recent service appointment. Thank you! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JR
gravatar
Joseph R.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Screwed up a routine oil change
I'll go somewhere else from here on out
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2018 05:42 AM

We truly appologize for the trouble with your oil change. Glad we were able to get it corrected for you. I can assure you, we only use hand tools to tighten the oil pan drain plug, never an impact tool.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DS
gravatar
David S.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication Issues
See previous comments
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2018 12:09 PM

We do apologize for the confusion on your service times for your repairs. We will definitely be in touch with you to resolve any issues that may have happen.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JARED HENNING
Verified Customer
Saint Peters, MO
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not happy
This dealership has gone downhill. My last two visits have been terrible. They lied to me about the condition of my car and services needed. I do not suggest servicing your vehicle here.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/20/2017 05:59 AM

Thank you for the feedback regarding your last visit to our service department. I'm sorry the information about your tire condition and status of your vehicles maintenance requirements were not conveyed to you properly. We strive to give our customers the best experience and your valuable feedback will be used to improve our staff and our processes. We hope to see you again so we can show that we do provide service at a much higher level. Thank you for your business, it is appreciated.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
RW
gravatar
Richard W.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
misdiagnosis, no communication, nine weeks for simple task
This dealership took 9 weeks for a simple job and had NO communication...every single time I had to call them. it took three weeks of calls for them just to get my correct call back number in the computer. That level of service for an automobile dealership who would hope to sell the same person numerous vehicles over their lifetime means this place may not be around for long.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/07/2016 09:56 AM

We appologize for the delay while we waited for the additional part needed which was backordered to arrive.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
Verified Customer
Maryland Heights, MO
2010 Hyundai Genesis Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Brad D. from St. Charles Hyundai responded on 10/28/2016 02:58 PM

thank you for the survey on your latest trip to our dealership, we apologize for the mis under standing on the squealing noise from the belts on your vehicle. i have tried to get in contact with you about getting the vehicle back in to be properly diagnosed. we look forward to hearing from you and getting you scheduled to bring the car by.

thank you, hyundai service
brad dean

636-441-4483
ext 141

Employees worked with
BD
BRAD DEAN
SR
gravatar
Sandra R.
Bridgeton, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service and response to why.
Had appointment, waited over a hour. Asked why and did not get a full answer. Service only took 10 min., then had to wait another 20 min. for the bill. Talked with the Service Manager, who was not friendly.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/28/2016 02:25 PM

We sincerely apologize for your poor experience. Thank you for taking the time to speak with us about it. If there is anything we can help with your Hyundai please let us know. Your business is important to us.

Thank you

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.