BEN GIRARD

Earnhardt Hyundai North Scottsdale

Overall Rating

4.9

(1203 reviews)

87

Reviews of BEN GIRARD

CG

CAROL G.

Fountain Hills, AZ

2011 Hyundai Sonata

09/30/2014

Service Type: Repair

Verified Customer

Category: Service

Friendly efficent staff

We just purchased our 2nd car from Earnhardt Hyundai North Scottsdale. We found the staff to be very knowledgeable and easy to work with; no pressure selling that you find with so many dealers. They made it a pleasurable transaction.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/30/2014 10:27 AM

Thank you Carol.

Sales and service we are glad to be your dealership. Thank you for the positive review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CB

CONWAY B.

Phoenix, AZ

2014 Hyundai Santa Fe

09/23/2014

Service Type: Maintenance

Verified Customer

Category: Service

Service and quality of Santa FE

Excellent car so far. Have recommended to several family members who have now purchased.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/23/2014 01:57 PM

Thank you Conway!

We are glad you chose us, we appreciate the endorsement and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2011 Hyundai Sonata

09/18/2014

Service Type: Repair

Verified Customer

Category: Service

courteous and fair

Greated within 2 mins at 5 he door, service advisor explained what needed repair and price. Advisor gave accurate repair time.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/18/2014 08:05 PM

Thank you for the kind review.

We appreciate you taking the time to post about your visit and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

HS

HONEY S.

Scottsdale, AZ

2009 Hyundai Sonata

09/09/2014

Service Type: Repair

Verified Customer

Category: Service

Simple Oil Change

Our family loves Hyundai. We have a total of 4 Hyundai's. They are Great cars. My husband and I took our two Hyundai's in for oil changes. Ben, our service mgr. provided us with super service and took care of the recalls on both cars. He was so friendly and explained all that was needed on the cars to make them safe and in good working condition.
The cars were ready on time and looked clean and reading to drive off. This will be my "go too" for service as I have found a place with a man I can trust. Thanks Ben!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/09/2014 08:59 AM

Fantastic Honey.

We couldn't ask for a better review from a 4 Hyundai family than this, thank you so much.

Ben is a great part of our team and we're glad you enjoyed working with him.

Again, thank you for the awesome review.

Michael Southern
Service Manager

Employees worked with

LA

LAURA A.

Cave Creek, AZ

2014 Hyundai Santa Fe

09/09/2014

Service Type: Maintenance

Verified Customer

Category: Service

only a car that never needs maintenance or repairs

could beat the service provided at this dealership! Service was provided quickly and efficiently. The waiting area is comfortable and makes the time pass quickly. The work is done correctly and the price is fair. Great experience!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/09/2014 07:55 AM

Thank you Laura.

Great endorsement for our store and we appreciate you taking the time to post this postive review.

We are glad you chose us and it means a lot that you drive to us from Cave Creek for service.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CD

CAROL D.

Cave Creek, AZ

2012 Hyundai Sonata

08/28/2014

Service Type: Repair

Verified Customer

Category: Service

Love this Dealership

Always courteous, fair and honest. Truly a great group of people. Never thought I'd say this about any dealership.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2014 10:01 PM

Wow, what a wonderful review!

We love what we do, and we are committed to making sure our customers have great experiences working with us.

Loving a dealership may seem extraordinary, but it is what we wish for all of our customers every single day. Thank you again for the great review and we look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with

JH

JULIE H.

Scottsdale, AZ

2013 Hyundai Sonata

08/01/2014

Service Type: Repair

Verified Customer

Category: Service

Courteous and efficient

Very pleased with the service; the service provider Ben was really helpful!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/02/2014 08:00 AM

Thank you Julie, we appreciate the great review.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

GD

GEORGE D.

Scottsdale, AZ

2014 Hyundai Sonata

07/29/2014

Service Type: Maintenance

Verified Customer

Category: Service

Prompt friendly service

In and out in a half hour. Car clean as a whistle. Spacious comfortable lounge with good stuff to eat great wifi and really nice flat screen tvs

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2014 07:53 PM

Thank you George.

When you're waiting for your car, it is nice to have a comfortable place to do so. When we built our lounge, we did so with our customers in mind. Sounds like you think we nailed it.

We are proud to be your dealership, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CP

CONSTANCE P.

Scottsdale, AZ

2011 Hyundai Elantra

07/24/2014

Service Type: Maintenance

Verified Customer

Category: Service

Earnhardt Hyundai No Scottsdale is the Best!

Courteous, professional and car ready before promised with a car wash. Doesn't get better than this!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2014 09:44 PM

Excellent Constance.

It sounds like we gave you our perfect experience. We appreciate the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

WS

WILLIAM S.

Scottsdale, AZ

2013 Hyundai Tucson

07/08/2014

Service Type: Repair

Verified Customer

Category: Service

clean and profesional

Great team at all levels. while waiting no one tried to sell me a car. Should be a training center for customer service for all Hyundai dealerships.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2014 09:12 PM

Thank you William, we appreciate the post.

We are proud to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JB

JASON B.

Scottsdale, AZ

2014 Hyundai Elantra

07/08/2014

Service Type: Maintenance

Verified Customer

Category: Service

Consistently Disappointing

We went in to purchase two new Elantras in February. While we eventually got decent pricing on our trade-in and the vehicles overall, it was only after about 4 hours of hardball negotiating. After saying they would not, under any circumstances, be able to give us more than $750 on our trade-in, they eventually gave us $3,500. This is not the dealership for those consumers who prefer a direct dealership approach. While upon first impression they seem different, at it's core Earnhardt Hyundai is a wheeling and dealing car dealership like all the rest.

Upon purchasing two new vehicles, we were immediately bombarded with 5-10 weekly promotional and marketing emails. Their opt-out system does not work, and personal emails to our salesperson and finance guy were unsuccessful. Finally they sent me a letter explaining that it was their legal right to use my personal email for any promotional and marketing content, but their unwillingness to work with me to get off of their persistent email chain turned me off from ever purchasing from them again. Be aware that purchasing a vehicle from this dealership signs you up for constant emails. We have also received numerous promotional phone calls at both home and at work. Rest assured that after buying two new cars in February, we are not looking to buy again in July.

Finally, and perhaps most disappointingly, was our first service. We have noticed that the rear-view mirror on one of our Elantras was very slightly loose, to the point of sliding down so that it points toward the back seat every 3-5 days. While not a significant danger, this issue should be covered under warranty as the part is loose enough to require adjustments by us consistently, which is an irritation at best, a safety hazard at worst. This problem had been going on since we first purchased the car, and we decided to have them handle it at our first service appointment. A few days prior to going in, we hung a lightweight gym locker from the mirror to have easy access to it. It did not make the problem any worse, as it wasn't hung from the part of the mirror that shifted down. When I brought the car to it's first service, I explained that the lock was a very recent addition and the problem had nothing to do with it. I waited 1.5 hours for a simple oil change and they said they had used their hand to feel the mirror and couldn't tell that it was loose, and their diagnosis was that the lock might be causing the problem. They also recommended that I adjust the mirror back to where we wanted it if it starts to fall again (obviously that is what we had been doing since the beginning). They refused to replace the mirror since they couldn't feel the problem with their hand, even though we explained that the looseness was minor and happened over several days. I asked my service rep if he could treat the problem as though the lock wasn't there, but he said, "I can't pretend it's not, because it is." Finally, my service rep told me that they would have believed me had the lock not been hanging there and when I asked if I brought it in on Monday with no lock, would they replace the mirror, he said, "Probably, yeah." I should have just driven out, taken the lock off, and driven right back into the service bay.

All in all, this has been a dealership that is exceedingly friendly until they have your credit card. I am disappointed beyond words in their unwillingness to remove me from their email lists and their frustrating service department. While we have been pleased with our vehicles, they were in no way worth the hours we have spend begging them to stop calling and emailing us with promotional offers or their unwillingness to take our word on a small repair.

Not Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2014 11:20 AM

Jason, we appreciate the time you took to post this review.

You may contact me directly to review your concerns.

Michael Southern
Service Manager

Employees worked with

BM

BARBARA M.

Scottsdale, AZ

2014 Hyundai Sonata

06/25/2014

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Earnhardt Hyundai in North Scottsdale takes extra good care of you and your car. It was such a positive experience.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/25/2014 10:56 AM

Thank you Barbara.

We're glad you enjoyed your experience with us and we look forward to taking care of you and your Sonata for many years and miles to come.

We really appreciate the positive review here and on our Facebook page as well.

Michael Southern
Service Manager

Employees worked with

LA

LAURA A.

Cave Creek, AZ

2014 Hyundai Santa Fe

06/23/2014

Service Type: Maintenance

Verified Customer

Category: Service

Best waiting area in town!

While waiting for my new car to get its first oil change, I sat in cool comfort (absolutely necessary on a desert summer day!), reading the newspapers provided on the reading table, while enjoying yogurt, muffins and fresh coffee. My car was returned to me quicker than promised and with a shiny car wash to boot. I couldn't ask for a better service experience!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/23/2014 09:39 AM

Perfect!

Thank you Laura, sounds like you had exactly the experience we want to deliver everytime. We're glad you chose us for your service and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

RM

RAYMOND M.

Scottsdale, AZ

2011 Hyundai Genesis

05/29/2014

Service Type: Maintenance

Verified Customer

Category: Service

Review of latest service

Attentive staff, great service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2014 08:26 AM

Raymond thank you for the great review.

As a long time customer, we consider it very important to keep you well pleased with our service. Thank you for this post and for your continued support and business over the years. We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

AM

ALY M.

Scottsdale, AZ

2013 Hyundai Elantra

05/22/2014

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service!

Clean facility, really nice and honest staff. My last Hyundai dealership was always telling me I needed all this work done with my brand new car.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2014 02:54 PM

Thank you for the great review Aly.

The things you mention are exactly the things you should expect at any of our Earnhardt stores. We are here to serve you and we look forward to doing so again.

Michael Southern
Service Manager

Employees worked with

AE

ANTHONY E.

Phoenix, AZ

2011 Hyundai Sonata

05/19/2014

Service Type: Maintenance

Verified Customer

Category: Service

Clean, Classy and efficient

The service advisor was very polite and accommodating from beginning to end.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/19/2014 11:10 AM

Thank you Anthony, we appreciate the positive review.

We think you deserve to work with a polite and accommodating advisor any time you come in for service. Our team knows the importance of providing our customers with an excellent service experience from start to finish.

We appreciate your business and look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MH

MECHEL H.

Scottsdale, AZ

2012 Hyundai Santa Fe

05/16/2014

Service Type: Repair

Verified Customer

Category: Service

Superior Service Experince

Thanks to Ben, my Service Advisor. Great experience. I'll be back for all my service and repair needs,

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/16/2014 07:34 PM

Thank you Mechel.

Ben is a great part of the Earnhardt Team. We look forward to seeing you and your Santa Fe for many years and miles to come.

We appreciate your business.

Michael Southern
Service Manager

Employees worked with

BR

BALA R.

Phoenix, AZ

2011 Hyundai Sonata

05/01/2014

Service Type: Repair

Verified Customer

Category: Service

The service teams experience, professionalism and cutesy is par excellence. the facility is out of this world and the waiting time is minimal.

I love this place and would highly recommend it to anyone....

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/02/2014 07:17 AM

Thank you very much Bala.

We are proud of our new facility and we look forward to helping you again. We appreciate the recommendation.

Michael Southern
Service Manager

Employees worked with

SH

SUSAN H.

Phoenix, AZ

2013 Hyundai Sonata

04/30/2014

Service Type: Maintenance

Verified Customer

Category: Service

Friendly, complete service. Nice waiting area.

Excellent in all ways

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/30/2014 08:18 AM

Wonderful review, we really appreciate it Susan.

Thank you for choosing us, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

LB

LEIGH B.

2012 Hyundai Sonata

04/19/2014

Service Type: Repair

Verified Customer

Category: Service

Quality Service and customer service

Excellent

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/19/2014 04:59 PM

Thank you Leigh.

We appreciate the positive review, and we appreciate your business. Thank you for the post, we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

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