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SureCritic / Hyundai Dealer / Tameron Hyundai / BRADLY KNOBLOCH
BK

BRADLY KNOBLOCH

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(275 reviews)
78

Reviews of BRADLY KNOBLOCH

Verified Customer
Maylene, AL
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Sloppy work
This is the 3rd time I have brought my car in for something that they caused. This was a recall on the turbo that they "took care" of during a oil change that needed to be taken care of. Well yet again it was not done correctly and had to be brought back and taken care of. Also this time they left tools in the engine compartment. It's like they don't check there work. I am worried every time I leave that the messed something up.
Not Recommended
JENI S. from Tameron Hyundai responded on 03/24/2018 08:03 AM

Carrie, 

Thank you again for taking the time to speak with me this morning.  Please check you inbox for an additional email per our conversation.  we always strive to do the best work possible, and I apologize for the past experience that you had, and hope that you will give up a chance to give you the best service possible.  I hope you have a great weekend!

Thank you,
Jeni Short
Tameron Hyundai

Employees worked with
BK
BRADLY KNOBLOCH
Verified Customer
Lilburn, GA
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Did not locate the problem and added on unnecessary services
Very disappointed. Won’t be back.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/21/2018 02:37 PM

We did locate the issue and repairs were declined. Your service advisor went over primary concern and cost and any other area's of concern and or recommendations.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
BK
BRADLY KNOBLOCH
BC
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Bobby C.
Columbiana, AL
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
There Must Be Follow Trhough When Customer Expectations are Created
I am no longer confident that the cost of having routine service performed by the dealership is a good value. I am answering "no" to the question below, "Would you recommend this business to a friend," based on my most recent visit; however, I still value the relationship I have with people like Randall McAdory and could easily change my mind.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/15/2018 12:51 PM

Thank you for the feedback Mr. Cardwell. I will speak to our staff about some processes we can put in place to better serve you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
BK
BRADLY KNOBLOCH
LS
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Leah S.
Mountain Brook, AL
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Waited forty minutes past my appointment time for anyone to help
Unbelievably slow service and terrible customer interaction
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/06/2017 06:29 AM

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
JOE BAJALIA
jbajalia@tameron.com

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Verified Customer
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/18/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department closed with my car still there
2nd attempt to have air put into tires again promised and again not completed.
My oil change was completed, but I was. OT notified. I arrived to find service dept closed and employees gone for the night. Thankfully a sales associate helped me locate my keys and car and get through locked doors/gates
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/20/2017 08:29 PM

Mrs Hudson

I appologize for any issues you had with your last visit. If this is the second time you have had an issue with your tire , you may have an underlying issue with it. Possibly a wheel sensor issue that neither one of us are aware of. In regards to a phone call, we did try calling you on Saturday. I also tried calling you when i received this survey in hopes to get down to the bottom of this. Our Saturday hours of business have not changed since we opened the facility and is posted on line , social media, and on our doors entering the service department. Please contact me or you are welcome to come by and ask for me, so that i can get down to the bottom of your tire issue. I look forward to meeting you. I want ot make sure you get 5 star service.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
BK
BRADLY KNOBLOCH
Verified Customer
Chelsea, AL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/07/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Confused
I did not have any service done on Nov. 3 and I do not own a 2011 Sonata.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/10/2016 06:22 AM

Our apologies . Looks like wrong email address.

Employees worked with
BK
BRADLY KNOBLOCH
Verified Customer
Center Point, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2016
verified customer Verified Customer
Category: Service
Rude
Mechanic was rude, service advisor not knowledgeable. Car was dropped off clean and when I picked it up it was dirty. I tried them for the second time after I had a service done there and I had a bad experience, but I went for back against my best judgement, they charged me 385.00 for a service, when the part was only five dollars and the labor was 380.00 this is a ripoff. I see why they can't keep employees long.
Not Recommended
Employees worked with
BK
BRADLY KNOBLOCH
Verified Customer
Center Point, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2016
verified customer Verified Customer
Category: Service
Rude
Mechanic was rude, service advisor not knowledgeable. Car was dropped off clean and when I picked it up it was dirty. I tried them for the second time after I had a service done there and I had a bad experience, but I went for back against my best judgement, they charged me 385.00 for a service, when the part was only five dollars and the labor was 380.00 this is a ripoff. I see why they can't keep employees long.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2016
Service Type: Repair
Category: Service
Not
Rude mechanic, service advisor not knowledgeable. Car wash clean when dropped, dirty when picked up.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/05/2016 05:32 AM

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.
 

Employees worked with
BK
BRADLY KNOBLOCH
SG
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Sherry G.
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Fair
Fair service, not incredibly organized scheduling. I guess I have been spoiled in other cities by other dealers.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/09/2016 08:32 AM

Mrs. Gordon

We appologize for any incovenience. We have had tremedous growth and keeping up with the influx of business has been challenging. The surveys are a direct reflection of our people and we strive to get 5 stars.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
JS
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Jamie S.
Birmingham, AL
2008 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/23/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service, outrageous pricing of services.
Service techs are friendly, service performed seems adequate, prices are ridiculous.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/23/2016 11:58 AM

We encourage our customers to price shop other dealers in our area. I think you will find that you get more with our services and our prices are inline with our competitors. We have a large client base from other dealers in our area. We do value your business and your happiness is very improtant to us so please dont hesitate to reach out to me at your next visit.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
SE
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SHANIQUA E.
Bessemer, AL
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nothing at all
The guy who fixed my car or atleast took the keys lied and said that there was a nail in my tire and the price for a new one was 180 and the one I had could not be plugged and once I told him to leave it there I'll go get it checked somewhere else he got mad! Once leaving there I went to a tire place in Bessemer and the guy checked for so called nail that wasn't there and he also checked the pressure in all 4 tires and told me that the one with the so called nail in it have a pressure at 60 and it was suppose to be 45! I was discussed and hurt at the fact that a Hyundai person that should know not to put that much air in it! If I would have busted that tire I would have been livid! I'm still upset because I feel like it was done on purpose and because of that I bet they didn't even change my dang oil! I will never be back again to this dealership again! And I will be sure to let others know how you guys operate!
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/08/2015 06:37 AM

Mrs. Eades

It is unfortunate, but we often see tires with punctures of some type. If you have a low tire light on , then there is a good chance you have a tire with a leak. Technicians often over inflate tires so it is easier to find a leak in the tire. Once it is over inflated they then place the tire under water and look for air bubles which would indicate a leak. It is a very transparent and straightforward process and often times we include the customer. We simply give you the facts about our findings and if the customer would like it fixed and or see it , then we do it. Feel free to contact us if you need any further assistance with your vehicle.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
BK
BRADLY KNOBLOCH
BP
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BRENDA P.
Mountain Brook, AL
2014 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2023
verified customer Verified Customer
10
Category: Service
Great Dealership
Great dealership to work with that stands behind it's product. Service Department very nice and Service Manager excellent at resolving issues in a timely manner.
Employees worked with
BK
BRADLY KNOBLOCH
AS
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ANITA S.
Helena, AL
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
verified customer Verified Customer
0
Category: Service
Great job!
I was very happy with the service I received at Tameron Hyundai. Everyone was polite and professional. They actually lived up to the motto and I “loved how I was treated”!
Employees worked with
BK
BRADLY KNOBLOCH
Verified Customer
Sylvan Springs, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change
They did a great job.
JOE B., Service Manager from Tameron Hyundai responded on 02/13/2022 09:58 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
BK
BRADLY KNOBLOCH
DC
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Dave C.
Birmingham, AL
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a pleasant experience at Tameron
Tameron has a hiring department that seem to only hire the best. Every time I go I am treated like royalty. Thank you!
JOE B., Service Manager from Tameron Hyundai responded on 12/10/2021 06:07 AM

Thank you for the wonderful comment

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
RK
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Randy K.
Gardendale, AL
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
The service team were very professional and friendly.
JOE B., Service Manager from Tameron Hyundai responded on 08/26/2021 06:24 AM

Thank you for the five star survey Randy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
LM
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Latanya M.
Maplesville, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
LaTanya
Very professional guys. I’ve always had good experience each time I bring my car there and service guys always keep me updated on my car
JOE B., Service Manager from Tameron Hyundai responded on 08/21/2021 05:10 PM

Thank you for the kind words Latanya. We appreciate your business. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
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