BP

BROOKE PIERCE

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 reviews)
78

NN
gravatar
Noris N.
Lipan, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Oil change
N/a
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/05/2022 11:11 AM

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 

JH
gravatar
Judy H.
Mineral Wells, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Quick service, any problems were explained to me.
Fast and explained well. I was in and out of dealership in less than hour.

Verified Customer
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Sonata Service
I had a very positive experience with Shottenkirk Hyundai service. I had the oil changed and a couple recall items addressed. Everything was done within the agreed upon timeframe.

JZ
gravatar
John Z.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Sevice!
Easy scheduling and fast service!

WW
gravatar
Winter W.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service was awesome
I have zero complaints about visit to shottenkirk Hyundai. The whole service team made me feel very welcome. I was in quickly and out quickly. Highly recommend!

LT
gravatar
Lonnie T.
Glen Rose, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great service, friendly staff
Outstanding experience getting service done here

SD
gravatar
Steve D.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service!!!
Everything was GREAT, from the time I got there to the time I left!

Verified Customer
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great place to take your car to be serviced.
I bought 21 Santa Fe back in June, it was an easy experience and love the car. My salesman Mark is the best. It’s good to know that when you take your car in for service you can depend on everyone for professional service.

JT
gravatar
James T.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Complimentary service.
Scheduling was fast. Staff was very pleasant and accommodating. Service was fast. Washed car.

TO
gravatar
Terry O.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Most honest service department ever
I was happy to see the service department did not change when Mike Brown sold. I trust them, and they are honest in service
Employees worked with

RF
gravatar
Ricky F.
Granbury, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Oil change routine service
Oil change and then scammed into a cabin filter, claiming rodent nest.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 10/06/2021 06:10 AM

Mr. Frye,
I am sorry that you feel that way.  This is not how we operate, I will be happy to issue you a full refund on your cabin filter.  Please call me at 817 279 5830 so that I can get this issue resolved for you.  

Simone

Simone Madtes
Service Manager
817 279 5830 
smadtes@mikebrownauto.com
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.