Business Solutions

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CODY HALE

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(18 reviews)
84
Send a Message to CODY

Verified Customer
Keene, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service work was great.
No concerns about service personnel. Very friendly and accommodating.
BRIAN T. from Shottenkirk Hyundai Granbury responded on 03/25/2022

On behalf of Shottenkirk Hyundai I would like to thank you for servicing your 2021 Palisade with us. We take these surveys very seriously and we appreciate your comments. We strive to be 5 stars and anything less, we will take these comments and learn from our mistakes and become better. Would you mind giving me a call to discuss your comments? Thank you once again and we look forward to doing business with you in future.

Brian Thompson
817.279.5817


Verified Customer
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
great service
service department is staffed with quality dependable professionals
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/23/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

 

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

JC
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Joan C.
Cresson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Vehicle repair
Good communication, efficient, friendly, courteous, considerate. The service manager was able to give me a discount on repair costs because he noticed I may be in an age group that qualified me for the discount.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/17/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

DS
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Deborah S.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service on a great product
Everyone at this location is very friendly and helpful. This is our 3rd Hyundai and probably will not be our last.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/15/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

MC
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Michael C.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
HAPPY CUSTOMER
my experience with shottenkirk hyundai has been exceptional service people are top notch. I'm happy customer for life.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/11/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

 

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

NV
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Niza V.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Khristian v
I really appreciate Ryan lamb
He always gives amazing Service and thank you to the mechanic too
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

LB
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Loren B.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Satisfied Service
Ryan lamb service advisor listened and wrote down all my concerns. He went over our conversation making sure everything was covered about my concerns. Once my Tuson was finished he explained each item addressed. Getting rare seeing someone going the extra mile. Each Hyundai I purchased from a dealership was due to the service Department. Salespeople come and go but the service department is always there. Well done
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

AW
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Arthur W.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service advisor
Very plesant experience with the service advisor.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

Verified Customer
Rainbow, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
no complaints. courteous. fair price.
good experience. fair price. courteous personnel.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 

AB
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Amy B.
Stephenville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Motor replacement
Ryan was who I dealt with during my visit. He was so kind and helpful. He answered all of my questions.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/02/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 
Employees worked with

KS
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Kevin S.
Stephenville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I received excellent service!
I have been using Shottenkirk Hyandai Granbury for over a year now and they have always taken really good care of my car. They have knowledgeable and friendly technicians who always explain exactly what they are doing with the car. Thank you so much!
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 02/05/2022

Thank you for the review, and the opportunity to service your vehicle.  Please feel free to contact us with any questions or issues you may have.

Simone Madtes
Service Manager
817 279 5830 

WW
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Winter W.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service was awesome
I have zero complaints about visit to shottenkirk Hyundai. The whole service team made me feel very welcome. I was in quickly and out quickly. Highly recommend!

Verified Customer
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Had wonderful service. They were able to fix my audio and were very kind.
Employees worked with

AS
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Aaron S.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service department!
The service department has taken good care of me for years! Could not be more happy about my experiences.
Employees worked with

GS
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Gina S.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service Department
I took my SUV for an oil change and found out there was a recall on my vehicle. The service department had the part in stock and took care of the recall right then. The service tech was very friendly and most helpful, so I will continue to do business with them!
Employees worked with

MJ
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Mahogany J.
Fort Worth, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/08/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Communication
Bad communication after service led to a misunderstanding
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 10/09/2021

I have a call into mr. Jenkins to see where the communication break down occured.  text is the method we use when we can not get a hold of our customers.  I have made a note on Mr. Jenkins file he only perfers phone calls.  When I speak to mr. Jenkins, I will update surecritic

Simone Madtes
Service Manager
817 279 5830 
smadtes@mikebrownauto.com
Employees worked with

JM
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James M.
Granbury, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Shottenkirk Hyundai Granbury TX
Service Representative Jessica Kirksey is always prompt, informative and provides excellent Customer Service. The technicians who work on my car are Excellent and very timely and efficient in completing service work.
Employees worked with

NM
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Naomi M.
Walnut Springs, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
Service department is the best keeping me informed of what was being done on my Santa Fe while I waited for service to be done!
Employees worked with

Displaying all 18 Review
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