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SureCritic / Hyundai Dealer / Shottenkirk Hyundai Granbury / BROOKE PIERCE
BP

BROOKE PIERCE

Shottenkirk Hyundai Granbury
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 reviews)
78

Reviews of BROOKE PIERCE

Verified Customer
Granbury, TX
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great place to take your car to be serviced.
I bought 21 Santa Fe back in June, it was an easy experience and love the car. My salesman Mark is the best. It’s good to know that when you take your car in for service you can depend on everyone for professional service.
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
JT
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James T.
Cleburne, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Complimentary service.
Scheduling was fast. Staff was very pleasant and accommodating. Service was fast. Washed car.
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
TO
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Terry O.
Cleburne, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Most honest service department ever
I was happy to see the service department did not change when Mike Brown sold. I trust them, and they are honest in service
Employees worked with
BP
BROOKE PIERCE
MW
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Mark W.
Wichita Falls, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Excellent
The service department was very knowledgeable and honest on the time and service preformed on my vehicle. Great customer service as far as calling me with updates on my vehicle.
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
Verified Customer
Abilene, TX
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service
i got my vehicle back in a timely manner for an oil change and tire rotation
Employees worked with
BP
BROOKE PIERCE
CB
CHARLES BLAKE
Verified Customer
Keene, TX
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service work was great.
No concerns about service personnel. Very friendly and accommodating.
BRIAN T. from Shottenkirk Hyundai Granbury responded on 03/25/2022 04:11 PM

On behalf of Shottenkirk Hyundai I would like to thank you for servicing your 2021 Palisade with us. We take these surveys very seriously and we appreciate your comments. We strive to be 5 stars and anything less, we will take these comments and learn from our mistakes and become better. Would you mind giving me a call to discuss your comments? Thank you once again and we look forward to doing business with you in future.

Brian Thompson
817.279.5817

Employees worked with
BP
BROOKE PIERCE
CH
CODY HALE
JP
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Jamie P.
Granbury, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Battery replacement
Battery was a little over priced
Employees worked with
BP
BROOKE PIERCE
NR
NATHAN ROBERTS
JH
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Judy H.
Mineral Wells, TX
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Quick service, any problems were explained to me.
Fast and explained well. I was in and out of dealership in less than hour.
Employees worked with
BP
BROOKE PIERCE
DH
DUSTIN HARRIS
Verified Customer
Granbury, TX
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Very Nice
Great service with only a single problem.
Employees worked with
BP
BROOKE PIERCE
NR
NATHAN ROBERTS
Verified Customer
Dublin, TX
2018 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Lack of integrity
Service technicians didn't even perform visual checks of any fluid levels and sent my vehicle back without coolant. If you know of a half way decent technician needing work, they could really use you as you'd be 100% better than the 2 they have. Only reason I'd continue taking the car to them is that it has been dealer maintained since new and has complete service records. Three Hyundai brand is great! This dealership is easy to deal with, but the service technicians burned me about trusting any future work they claim to perform.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 01/04/2022 10:17 AM

Hello Mr. Ballard,
My name is Simone and I am the Service Manager here at Shotttenkirk Hyundai.  I am so sorry to hear about your service visit.  It is important for us to know these things so we can make sure that we can be better.  I know Brooke called you to see if we can redue the services.  What I would like to do is come get your car, redue the services, and bring it back to you.  I know you have already spoken to her, I wanted the opportunity to see what I can do to make this right.  It is very important for you to feel like you can trust the techs with your vehicle, and I understand your concern.  I look forward to speaking with you in the future.  Thank you for your response and bringint this to our attention.  I hope you have a great day and please feel free to contact me anytime.
Thank you

Simone Madtes
Service Manager
817 279 5830 
simonemadtes@shottenkirk.com
Employees worked with
BP
BROOKE PIERCE
NR
NATHAN ROBERTS
RF
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Ricky F.
Granbury, TX
2020 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Oil change routine service
Oil change and then scammed into a cabin filter, claiming rodent nest.
SIMONE M., Service Manager from Shottenkirk Hyundai Granbury responded on 10/06/2021 06:10 AM

Mr. Frye,
I am sorry that you feel that way.  This is not how we operate, I will be happy to issue you a full refund on your cabin filter.  Please call me at 817 279 5830 so that I can get this issue resolved for you.  

Simone

Simone Madtes
Service Manager
817 279 5830 
smadtes@mikebrownauto.com
Employees worked with
BP
BROOKE PIERCE
Displaying Review 21 - 31 of 31 in total
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