Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

HH
gravatar
Harold H.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great facility and friendly employees
Great facility and friendly employees
Recommended
Bob R. from St. Charles Hyundai responded on 07/24/2019 05:00 AM

Thank you for your great review !we are also going to resolve the communication concern so you do not wait any longer than needed ,thank you

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
Wentzville, MO
2019 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service
Was bad that I had to tell them 3 times about my extra protection plan I bought from them to get it covered. But it all went well and very quickly done.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/15/2019 05:41 AM

Thank you for taking the time to review our dealership. We appoligize for the issue on finding your extended protection plan. We hope to make your next visit a five star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
DN
gravatar
Deleep N.
Chesterfield, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommend-Good
In over all, it’s good.
But I need to mention a point here..since I had a problem with my trunk ..while I was booking an appointment I had difficulty to choose correct option since it was not clear at all. It would be better if there is any specific options for repairs/ Services.

Thanks
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 11/28/2018 06:51 AM

Thank you for the feedback. We hope to have our online scheduling resolved in the near future


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
DF
gravatar
Darrell F.
O Fallon, MO
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Undercarriage repair
Caught a big rock under the front wheel and blew out a piece of the undercarriage shield. Delay on first trip to get it checked out got me a discount on the part. Nice save by Brad. Part ordered. Didn't get a call that it came in, so after 10 days called and was told part was in. Scheduled install same day and no issues.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:55 PM

Thanks for the review and look foward to earning a 5 star review on your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JH
gravatar
Janell H.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Appointment, but my car is dirty!
In for an LOF & Tire Rotate, they waived the tire rotate fee because it went a little over on the promised time (which always makes me on edge like they’re trying to hide something) then they never washed my car. I was shocked.
Recommended
Brad D. from St. Charles Hyundai responded on 10/02/2018 06:29 AM

Thank you for the great survey on your recent service. We do apologize for not washing the vehicle and will be sure to note to wash the vehicle next service! We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
SB
gravatar
Scott B.
Saint Charles, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Ok
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 02:33 PM

Thank you for the survey on your recent service with our dealership. We will be in touch shorty regarding the concerns with the cabin filter and blower motor. Thank you again and we hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LK
gravatar
Liz K.
Saint Peters, MO
2000 Hyundai Tiburon
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The place had a nice atmosphere. They did what I needed done.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/31/2018 09:02 AM

Thanks for your feedback about the recent service to your Tiburon . We look forward to your next visit so we can make it a 5 star experience.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BT
BRAD THOMASON
Verified Customer
Collierville, TN
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
good job
Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 05:31 AM

Thank you for the very kind review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
GS
gravatar
George S.
Saint Charles, MO
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
xx
xx
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 06/27/2018 12:13 PM

Thank you for the feedback! We do appreciate the good survey. Now with synthetic oil you can only drive up to 7,500 miles per hyundai or there can be potentially warranty coverage issues. which is why there is not a increase in mileage. when using conventional we recommend only going 3,750 miles. We do hope to see you again and earn that 5th star! 

St Chares Hyundai Service,

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Survey
X
Recommended
Brad D. from St. Charles Hyundai responded on 03/21/2018 05:05 AM

Thank you for the great survey on your recent service with our dealership. Let us know how we can make your next trip here a five star experience!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JP
gravatar
Judith P.
Saint Peters, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I got more service than I had asked for and in less time than I expected. Very professional and friendly people.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 03/15/2018 06:14 AM

Its always our goal to exceed your expectations. Let us know how we can make your next visit a 5 star experience!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BT
BRAD THOMASON
CP
gravatar
Cynthia P.
Dardenne Prairie, MO
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
OK
Nothing special
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2018 05:42 AM

Thank you for the survey on your recent service trip to our dealership. Be sure to let us know how we can make your next trip to our dealership a five star experience! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
EB
gravatar
Evelyn B.
Wright City, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Smile
It was great until I went to pay, the first lady who came to the window was rude and never smiled. The lady who finished the transaction was great.
Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2018 05:42 AM

We do apologize for any inconvenience you may have had at our cashier window we will for sure look into correcting the problem for future visits. Thank you for taking the time to fill out the survey on your recent service with our dealership. We hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
TM
gravatar
Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2018
verified customerVerified Customer
Category: Service
Spoke with Kyle
I spoke with Kyle on the phone. He was very polite and courteous. Going to try them out again when our cars are ready for another service. I appreciate the service department reaching out to me over my concerns.
Recommended
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Louis, MO
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
X
X
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/08/2018 01:10 PM

Thank you for the positive review! We hope to make your next service visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
MB
gravatar
MICHAEL B.
2016 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oops
Everything was just fine about the service, they just forgot to wash my car as they’d promised, which meant I had to drive back out and wait for it. They’d vacuumed it, though.
Recommended
Brad D. from St. Charles Hyundai responded on 11/24/2017 02:52 PM

Thank you for the very positive five star survey, we do apologize for the mix up on the wash and vacuum of your vehicle but are glad we could get it worked out and cleaned up for you. We will be sure to provide nothing less then a five star experience on your next service trip.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
PW
gravatar
PRISCILLA W.
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The work they did was excellent. They forgot to change my wiperblades that I requested.
Good work.
Recommended
Brad D. from St. Charles Hyundai responded on 11/13/2017 10:17 AM

We do apologize for the wiper blades on your last visit with us. We will be sure to go over if the vehicle needs wiper blades on your next service trip to our dealership.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
AC
gravatar
Arcelia C.
Ferguson, MO
2016 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff
Team work!!!
Recommended
Brad D. from St. Charles Hyundai responded on 10/09/2017 09:39 AM

Thank you for the great review on your service trip to our dealership. Please let us know how we can make your next visit a five star experience.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KB
gravatar
Kyle B.
Saint Charles, MO
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy
The team was quick and easy and the price was with in reason. The team was polite and professional.
Recommended
Brad D. from St. Charles Hyundai responded on 09/23/2017 09:23 AM

Thank you for the positive survey on your latest service trip to our dealership, let us know how we can make your next service a five star experience. 

Thank you, Brad Dean 
St Charles Hyundai service.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LC
gravatar
Larry C.
Washington, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional staff. Work done in a timely manner.
Yes because of statement above. Have trust in service department.
Recommended
Brad D. from St. Charles Hyundai responded on 09/22/2017 05:19 AM

Thank you for the very positive survey. We appreciate all your continued business done with our dealership. Let us know how we can make your next trip here a five star experience

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.