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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

JM
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John M.
Orem, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cael was excellent
Cael was excellent
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/23/2018 02:59 PM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RI
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Ruth I.
Orem, UT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Murdock always does a great job. The service is quick and they are always great to work with.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/13/2018 10:36 AM

Thanks for the awesome review! We really appreciate it. We hope to see you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RH
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Robert H.
Orem, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I am always treated with dignity and respect by the people in the Murdock Hyundai service department evenwhen going in for prepaid oil changes,
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/09/2018 08:49 AM

Thank you for the awesome review! We really appreciate it and are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DH
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Dennis H.
Springville, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and informative service reps.
The finished my car repairs in a timely manner.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 04/03/2018 10:20 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SP
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Saulo P.
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Friendly and quick.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 10:20 AM

Thanks so much for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DW
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Dennis W.
Lehi, UT
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Shawn Miller and his service assistants always do a great job. Always friendly and helpful. Keep up the good work!
Whenever I bring my car in for servicing or to just get a car wash, I am greeted by friendly workers that seem to be happy and enjoying their work. I wish all businesses treated their customers in such a manner.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/26/2018 08:48 AM

Thank you for the awesome review! We are happy to hear about your positive experience at Murdock Hyundai in Lindon! We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ER
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Earl R.
Pleasant Grove, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Area
Service Department is as good as anyone could expect it to be Feel very comfortable bringing my car in for Service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:51 PM

Thank you so much for the 5 star review! We appreciate it so much. We look forward to you in again.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CJ
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Connie J.
Provo, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Lube and oil change
Everyone was not only Efficient and professional, but very kind.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:54 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with you experience here. We look forward to seeing you in again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LT
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Lorraine T.
Orem, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Safety Features Reset
My 2018 Sonata was not giving signals for approaching vehicles or persons when backing up. Also, the Land Keep Assist system was OFF. I and my husband both tried to reset the systems, but could not. I drove it to Murdock Hyundai for service. Because I didn't want to stay at the dealership while the car was being serviced, I asked to be driven home. Surprisingly, I was taken home by a very nice Uber driver, who had a new Sonata, which he bought at Murdock. My car's safety features, which were not working properly reset and returned to me in a few hours. The car had also been given an all around inspection and a car wash. Great Service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 02:29 PM

Thank you for the review! We really appreciate it. We are happy to hear that you were pleased with your service. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
GH
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Gary H.
Pleasant Grove, UT
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sales and services are outstanding
Great, knowledgeable, caring employees that go the extra miles to see we are satisfied. We thoroughly enjoyed our 2013 Santa Fe and upgraded to the 2015 Santa Fe with all the bells and whistles. We like that one so well we bought a 2015 Elantra GT last week. Love the refreshments while we wait for servicing. Thanks for all you dod to make our association worry free. NO REGRETS!!!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 09:45 AM

Thanks for the awesome review! I really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LH
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Lisa H.
Orem, UT
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Murdock Hyundai and Simplify
I needed my emissions and registration renewed. I didn’t need to schedule and I drove in and told them my needs and they took my vin number and did my inspection and emissions and registration for me. It was en easy experience and they have a Coke Freestyle Machine so I had my favorite drink while I waited in a clean waiting area.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/23/2018 09:01 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PF
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Patrica F.
Herriman, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I was greeted at the door! Comfortable waiting room with Friendly people! Drinks popcorn and other snacks! I really overall, love the way I’m in, and out, and very pleased with your work! It’s a place I enjoy coming to! Good experiences buying my car and coming back for different services! Thanks so much!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/16/2018 01:49 PM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
American Fork, UT
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Murdock Hyundai
I like the extended hours.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/13/2018 09:19 AM

Thanks for the 5 star review! We appreciate it and are glad to hear of your positive experience in our service department. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DP
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Douglas P.
Provo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dependable and efficient
Getting a car is an expensive endeavor so getting your money's worth is critical. So far I've always felt like Murdock Hyundai has my back by protecting my investment with them. I love my car and feel so supported by this dealer. I'm glad to recommend them to anyone.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/13/2018 09:16 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear about your positive experience with Murdock Hyundai in Lindon. We hope to see you again!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
LR
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Lina R.
Provo, UT
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great job
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/09/2018 12:21 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely
I was pressed for time the day my car was serviced. They were very conscientious and got me in and out.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/09/2018 10:36 AM

Thanks for the 5 star review! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JD
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Jeffrey D.
American Fork, UT
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
LOF
Fast, efficient and friendly service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 03/02/2018 08:45 AM

Thanks for the awesome review! We really appreciate it. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
KH
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Kristina H.
Mapleton, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customerVerified Customer
10
Category: Service
Great Customer Service
I was contacted about my service and any questions I had were answered. I'd say this was an example of great customer service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Maintenance
9
Category: Service
Quick and Efficient Service
I drove my car into the service area. My car was taken from there, serviced, and returned sooner than I had anticipated. The customer service was great as well. A nice friendly environment.
CAEL C. from Murdock Hyundai Lindon responded on 10/07/2021 07:12 PM

Thanks for speaking with me and I'm glad to hear you had a good experience!

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
WH
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Whitney H.
Spanish Fork, UT
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
7
Category: Service
Service Advisor and Check-In
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel. Cael the service advisor is what made this visit exceptional. Their rescore system seems sketchy
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Maintenance
8
Category: Service
Great Service Experience
Vehicle check in was great. Haven't had one go that smoothly at any other dealership. Good communication. Friendly personnel.
CAEL C. from Murdock Hyundai Lindon responded on 09/23/2021 12:23 PM

Thanks for taking the time to speak with me Whitney!
-Cael

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Lehi, UT
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Always helpful
Always willing to try and help with the current needs, recalls or other items such as an alignment recommendation.
Recommended
KARI M. from Murdock Hyundai Lindon responded on 03/26/2021 07:42 PM

Thank you for your feedback. We consider anything less than 5 star service a failure at Murdock Hyundai. Please allow my Assistant Manager to contact you to learn more about how we can improve for your next experience. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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