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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

GR
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Gary R.
Springville, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Considerate of customer
Excellent service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/10/2020 07:36 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TP
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Timothy P.
UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Cael is the best
I get great service and trust Cael!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/10/2020 07:36 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Best service department ever!
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 07/07/2020 07:38 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Alpine, UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always taken care of
Murdock Hyundai in Lindon has done a great job taking care of me and my car. My family has done a lot of business with this dealership and we always come out of it completely happy with our purchases.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 07/01/2020 09:08 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
Great and friendly customer service! Got the job done quick!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/26/2020 06:35 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RB
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Russell B.
Orem, UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
I love them!
We love them! So glad we bought our cars from them! Cael is the best!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/22/2020 09:46 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SW
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Steven W.
Orem, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very customer friendly
The representative resolved an issues thoughtfully and I got great service
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/18/2020 09:06 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
EC
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Emma C.
Cedar Hills, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Super grateful for the nice service here, thank you!
Not Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 06/16/2020 11:57 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
PM
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Phillip M.
Salem, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
“SERVICE”
Our wait time was only three or four minutes before service rep checked us in. He was quite friendly and explained what to expect and approximately how long it would take. They completed the service fifteen minutes early. Great job!
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 06/13/2020 09:06 AM

Dear Phillip,

Thank you for taking the time to send us your feedback! I am so pleased that you were happy with with your last service visit with us. We are always making sure we provide only the very best service for every customer that comes in. We look forward to serving you again in the future! 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
EB
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Emma B.
UT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Always very quick and helpful. Cael, the service rider, is always super nice and helpful as well.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/28/2020 09:48 AM

Dear Emma,

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wow..
Holy crap am I impressed with the murdock service department. They are super courteous and aren’t pushy, they recommend services I actually need and at a great price! Plus with this whole COVID-19 crap they clean every seat shortly after a customer leaves the seat, always wearing gloves, and are sanitizing pens at the cashiers! I was a little disappointed when I saw the soda machine was out of service, but then I found out they’re giving out free cans of pop and water bottles!! The Murdock Team always leaves me impressed and feeling I got my money’s worth! Keep it up guys!!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/26/2020 06:26 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

SERVICE C. from Murdock Hyundai Lindon responded on 05/26/2020 08:58 AM

Dear Cael,

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Provo, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great communication
Very friendly and informative
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/11/2020 06:17 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Cedar Hills, UT
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Convenient and attentive Service
Due to Covid-19, Hyundai offered a complimentary pick up and return service which was done expediently. Communication good and timely.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/09/2020 03:34 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
XT
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Xeneea T.
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick and efficient
Stopped in for a schedule oil change and was out within 20 minutes. The gentleman that took my keys remembered my vehicle and made sure to update me promptly when my vehicle was ready. I appreciate the quick and efficient service.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 05/08/2020 12:26 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Cael and Ben are amazing!
Cael and Ben are the best service advisors. Unfortunately we have been frequent flyers in the service department but they always make us feel heard and taken care of.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/18/2020 10:17 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DL
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Doug L.
Pleasant Grove, UT
2019 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Always great service
I appreciate the speed and friendliness I always feel at Murdock Hyundai!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/13/2020 05:57 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic Service!
Great customer service!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/07/2020 12:55 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Mary B.
Orem, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good people, waiting is made fun, and it's just like walking into a Starbucks !!!
When this virus thing is over, popcorn will be welcome I am sure.....you always make people feel like you REALLY DO CARE about us, not just a business to make money........Hyundai has made my car buying and maintaining experience always a pleasure and make me want to come back again for my next car. Thanks for doing all you can to make us comfortable and cared for.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 04/01/2020 06:14 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TP
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Timothy P.
UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Efficient with good communication
Kael is great to work with.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 03/20/2020 05:04 PM

Hi Timothy,
Thank you for taking the time to respond to our survey!  We're so glad to hear that you had a positive experience here at the dealership.  We look forward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DM
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Daniel M.
Sandy, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Great
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/25/2020 04:09 PM

Hi Daniel,
Thank you so much for your five star response to our survey!  We're so glad to hear that you had a positive experience with us at your last visit.  We look foward to helping out again in the future!
-Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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