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SureCritic / Hyundai Dealer / Fontana Hyundai / CESAR CARDENAS
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CESAR CARDENAS

Assistant Service Manager
Fontana Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 reviews)
91

Reviews of CESAR CARDENAS

Verified Customer
Mentone, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Experience at Fontana Hyundai
Caesar helped me with my car’s maintenance and greeted me with an amazing customer service. The aesthetic waiting area with complimentary snacks and entertainment made the waiting experience so enjoyable. Lastly, the car service maintenance lasted much quicker than expected and gave a complimentary car wash that made my car look like brand new again. Overall, I recommend Hyundai Fontana because of its amazing customer service and quality car service.
VANESSA R., CRM from Fontana Hyundai responded on 10/11/2021 10:55 AM

Thank you so much for 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
TR
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Tamara R.
Rancho Cucamonga, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Weekend appointments, Clean, Friendly Reps
Got tired of my usual Hyundai dealer/service provider - appointment availability backed up, not having any loaner cars, when I did have a loaner for a month there were many issues with communication, etc. So I decided to venture out and find an alternative. So glad I did!

The Fontana Hyundai is brand new, so they had appointments readily available on a weekend. The customer service was great. The snacks were great. The coffee options better than my old dealership. And there are some restaurants nearby in case you want to get a bite to eat. The rep was very pleasant. Overall very nice experience.

Not sure about the loaner car service. At the time, they were using a rental car service because their cars hadn’t come in yet. But if they have a sufficient number available, and provide an “even swap” with the level/quality of car when giving someone a loaner for more than a week, they will be far superior to the other Hyundai dealer/service in the area.
VANESSA R., CRM from Fontana Hyundai responded on 10/06/2021 03:16 PM

Thank you Tamera for your positive feedback! We appreciate your business and we indeed value you as our new customer. I am glad we were able to assist you. If you have any questions please feel free to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
FM
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Felicia M.
Fontana, CA
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great, Fast and Friendly Service
This place is great. Came in for my oil change and tire rotation. It was not only fast, I hardly noticed the wait as I relaxed in their waiting area watching their TV and enjoying my complementary drink and snack.
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:43 AM

Thank you Felicia for your positive feedback. We hope to see you back! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Taken care of
No hassel, i was helped instanly. My wait time was fast and was welcomed with snacks and drinks. The staff was friendly and very helpful.
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:41 AM

Thank you for your 5 star review! I am happy you were able to have the process go fast and smooth! If you have any questions please feel free to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
KN
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Kerrie N.
Riverside, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Customer Service
Exceptional customer service.
VANESSA R., CRM from Fontana Hyundai responded on 10/01/2021 01:12 PM

Thank you Kerri for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Fontana, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast Service
Turnaround was really on point. Kudos to Cesar and the whole fontana service dept.
VANESSA R., CRM from Fontana Hyundai responded on 10/01/2021 09:27 AM

Thank you so much for your positive feedback! Thank you for choosing Fontana Hyundai for your services. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JP
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Joe P.
Fontana, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful staff, beautiful facility, great perks!
Fontana Hyundai is an exceptional place for all of your service needs. Caesar and the rest of the service team provide amazing customer service and top-notch care for your vehicle. While you wait, there is unlimited water, sodas, and all kinds of snacks. And most importantly, I was never bothered by any of the extremely polite and professional sales staff. I couldn't recommend this location enough.
VANESSA R., CRM from Fontana Hyundai responded on 09/29/2021 02:10 PM

Thank you Joe we appreciate your 5 star review! I am glad that Joe was able to assist you, if you have any questions please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
RS
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Reyna S.
Rialto, CA
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Staff
Such great energy from Cesar and speedy service from Eduardo! It really makes the experience great when the staff has such fun energy. Glad I transferred my services to your location.
VANESSA R., CRM from Fontana Hyundai responded on 09/28/2021 03:42 PM

Thank you Reyna for your positive feedback! If you ever have an questions or concerns please feel free to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
MM
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Mark M.
Fontana, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai Service Review
Nice location very clean and safe easy to get into and out of. The coffee and snacks made the wait enjoyable.
VANESSA R., CRM from Fontana Hyundai responded on 09/20/2021 01:48 PM

Thank you Mark for your positive feedback! Please don't ever hesitate to reach out to us if you have any questions or concerns. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
AW
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Aaron W.
Twin Peaks, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service at Hyundai of Fontana
Ceasar in the service department was very friendly and helpful. Excellent customer service.
VANESSA R., CRM from Fontana Hyundai responded on 09/14/2021 03:44 PM

Thank you so much for your positive feedback! Thank you for servicing here at our dealer, if there is anything that you might need please don't ever hesitate to reach out to us and we will be more then glad to assist. 

 

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
SS
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Saleana S.
Chino, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Fontana Hyundai is now my favorite dealership for service in my 2020 Hyundai Tuscan! Cesar and the service team were great! I'll definitely be returning there! Thank you
VANESSA R., CRM from Fontana Hyundai responded on 09/07/2021 11:19 AM

Thank you so much for your positive feeback! We appreciate your business. Whatever is needed please do not ever hesitate to reach out to us and we will be more then glad to assist you. :)

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Adelanto, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Caesar was very nice and friendly.
Excellent customer service did not feel the time at the dealer.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Good service
Wanted to see if Hyundai would check my transmission fluids, but said no, having warranty that is unfair.
LORRAINE M. from Fontana Hyundai responded on 02/16/2022 10:57 AM

Good Morning thank you for taking the time for fill the survey i will be talking to higher management about this issue . If you have any questions or concerns we are here to help you .

                                                                                                   Thank You 
Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

CHRISTINA K A. from Fontana Hyundai responded on 02/17/2022 08:32 AM

Thank you for taking the time to speak with Cesar and clarify the transmission fluid inspection request you had. Unfortunately if the vehicle is not exhibiting concerns we would not open it up, as the transmission is a sealed component with no dipstick. We do appreciate the feedback and hope you will reach out should you have any questions or concerns in the future.

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
San Bernardino, CA
2021 Hyundai Elantra Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Service
Solid professionals, great service
Fontana Hyundai’s staff have always treated me with courtesy and professionalism. All costs have been clearly explained, and the service itself is exceptional. On my last visit, I went out of necessity without an appointment, and was still immediately taken care of. The work they’ve done to service my car has held up well. I appreciate how they go out of their way to help clients feel welcome and comfortable while waiting for our vehicles.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Maintenance
9
Category: Service
Friendly and helpful service
I have always felt treated very professionally when I have gone to Fontana Hyundai. All costs have been clearly explained, and the service itself is exceptional. On my last visit, I went out of necessity without an appointment, and was still immediately taken care of. The only confusion I had was regarding what seemed like a long time between seeing my car leave the garage and its actual return to me.
LORRAINE M. from Fontana Hyundai responded on 01/20/2022 08:24 AM

good morning thank you for your 5 star we appreciate to hear back from our customers how there visit was here at fontana hyundai.. if you ever have any questions or concerns we are here to help you ..



Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Porterville, CA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customerVerified Customer
9
Category: Service
Excellent service visit.
Staff was very professional and friendly.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/17/2022
Service Type: Repair
8
Category: Service
Good service visit.
Staff is very professional and friendly.
LORRAINE M. from Fontana Hyundai responded on 01/18/2022 08:32 AM

good moring thank you for taking the time to fill out our survey we appreciate to hear our customers feedback i will be talking to higher management about this issue ..  if you have any questions or concerns we are here to help you ..

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Redlands, CA
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Service at Fontana Hyundai
Service tech was cordial and professional.
VANESSA R., CRM from Fontana Hyundai responded on 10/26/2021 11:09 AM

Thank you for your feedback. I apologize for the inconvenience of the time. We will review wait times with upper management. Thank you 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
CS
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Claudia S.
Fontana, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Car service
Took the car to have it checkout as my car was having problem starting. Was never approached by staff. Had to walk in and find staff to help me. Overall the service was ok.
VANESSA R., CRM from Fontana Hyundai responded on 10/14/2021 03:19 PM

Hi Claudia I apologize for the inconvenience. I will definitley get with our staff and see what was going on surrounding your time of arrival. If you have any questions please feel free to reach out to us.  

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rancho Cucamonga, CA
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
High quality customer service makes all the difference!
I appreciate the service advisor taking the time to discuss my concerns. I feel much better about the situation. This service agent is the reason I will continue to support this dealership. All businesses could use such high quality customer service.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2022
Service Type: Maintenance
5
Category: Service
No courtesy car for multi-day repair makes otherwise great service mediocre
Car needed repair that was covered by warranty, but due to “low value” of the repair, warranty rep would not cover rental car cost. Dealer covered 1 day of rental. Fact that the dealer doesn’t provide courtesy car for these situations makes this a poor option for extended repairs.
LORRAINE M. from Fontana Hyundai responded on 02/22/2022 03:07 PM

Good Afternoon Tamara thank you for your feedback i will talk to higher management about this issue .. If you have any questions or concerns we are here to help you. 
                                                                            Thank You 

Bianca Saenz
Customer Relations manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
Verified Customer
Rancho Cucamonga, CA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
nice but very expensive
I gave this place a chance as I received $30 service credit, but turned out to be a scam as I spent more money even after the credit in this place than I could in my usual place.
LORRAINE M. from Fontana Hyundai responded on 03/04/2022 02:14 PM

Good afternoon,
I read your concerns please give us a phone call here to the dealership, so that we can further discuss this matter. Thank you.

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
JS
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Jennifer S.
Fontana, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customerVerified Customer
5
Category: Service
Caesar was more then accommodating..
My daughter took her car in and says that Caesar was very nice and helpful.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2022
Service Type: Maintenance
3
Category: Service
Wish I never bought a Hyundai
Wish I knew when I was purchasing a Hyundai for my daughter everything I know now. I would have went elsewhere. This dealership needs so.e serious improvements. If it wasn't so close to my home, I would for sure go elsewhere for service and I still may have to because they did not fix the problem.
CHRISTINA K A. from Fontana Hyundai responded on 03/01/2022 06:45 PM

Thank you for taking the time to share your feedback. Our service advisor Cesar, will reach out to discuss looking at the issues you are now experiencing. It looks like you brought the vehicle in for a check engine light and the issue was addressed based on the codes triggered by your vehicle and the state of the catalytic converter as well as the oxygen sensors not registering.  We will reach out off line to the number on file in order to discuss options and see if we can bring the vehicle in and have you drive with a technician so they can experience what it is you are describing. We want to make sure we address all concerns and rectify to the best of our abilities. We look forward to the opportunity to examine your concerns further.

Thank you,
Christina
Fontana Hyundai

Employees worked with
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CESAR CARDENAS
Assistant Service Manager
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