CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(461 reviews)

81

Reviews of Christian Hanson

Verified Customer

Athol, ID

01/25/2019

Verified Customer

Category: Service

Service

Went in for service and recall, Not a bad experience but apparently the service guy does not understand the word minimum on the coolant tank as I got I got it back with the coolant level below minimum. Happened when it was Parker Ford as well so even though a new owner still the same level of incompetence.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/25/2019 01:40 PM

Thank you so much for taking the time to review our dealership. If you would not mind giving me a call at 208-667-3510, I would like to discuss this situation further and help find a solution. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

RB

ROCKY B.

Post Falls, ID

01/18/2019

Verified Customer

Category: Service

What a great place to do business!

My wife's car was leaking fuel and filling the garage with fumes so I called Joe at Mike White Ford and he told me to bring it right in and they made the repair (O ring) and also found a couple of other items that needed addressed. I am grateful for the service team and Joe, they make sure my vehicle is in good shape and take the time to look it over every time I come in. Great Job guys!!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/19/2019 10:40 AM

Wow Rocky, thank you so much for this glowing review! I can not tell you how much this recommendation means to us. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DL

DOUG L.

Hayden, ID

01/17/2019

Verified Customer

Category: Service

Well recieved ,fast good service.!!!!!!!!!!!!!!!!!!!

Had a challenge with my f150 alarm ,after getting run around from parts a service rep Travis helped me get the problem fixed,teach your parts people who pay there wages
Thanks Doug

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/19/2019 10:22 AM

Thank you so much Doug, for this glowing review about our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

PW

PAUL W.

Coeur D'Alene, ID

01/17/2019

Verified Customer

Category: Service

Repair/recall took longer than expected and no car wash. Tyler was excellent

Scheduled and arrived on time for an airbag recall on my F150. The repair was supposed to take 2 hours. After over 2.5 hours I found my truck finished but now just sitting in the lot. I had to initiate contact with someone (other than Tyler. He was busy) to alert them my truck had been sitting out now for at least another 15 minutes.

Please reinstate washing and vacuuming vehicles after they have been serviced. Issuing a car wash coupon is a nice gesture and it gets me out the door quicker but now I have to take even more of my time and go out of my way to get my vehicle washed. And I have to do my own vacuuming!
Not a very good idea.
Wash the vehicles at the dealership so the customer drives away with an expertly repaired and now clean vehicle.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/17/2019 11:00 AM

Hello Paul, thank you so much for this glowing review and feedback about our dealership and Tyler. We strive for excellent customer service and want you to feel that way. If you do not mind giving me a call when you get a chance so we can discuss more of this situation and get Chelsea White involved ( Service Lane Manger ) we would appreciate it. Thank you again for choosing Mike White Ford and we look forward to hearing from you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Rathdrum, ID

01/15/2019

Verified Customer

Category: Service

Employees are super nice and polite.

I am disappointed that the problem with my car is NOT, of course covered under our $1550 extended warranty. $120 per hour seems awfully spendy.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/16/2019 09:47 AM

Thank you so much for this 5 star review! If you could please give Ed Baker a call he is our Service Manger at 208-667-9211, he would like to discuss this situation with you. We appreciate you choosing Mike White Ford and hope you have a wonderful day.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

MD

MICHELE D.

Newport, WA

01/07/2019

Verified Customer

Category: Service

service

they repaired my car quickly and did a great job.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/11/2019 11:40 AM

Hello Michele, thank you so much for taking the time to write this wonderful review about our Service Department! We are pleased to hear that you had a wonderful experience. Thank you again for choosing Mike White Ford, we look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DA

DAVID A.

Hauser, ID

01/04/2019

Verified Customer

Category: Service

Great customer service and satisfaction

Took care of my needs definitely would recommend this Business every friend

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/05/2019 11:46 AM

Wow David, we can not tel you how much this review meant to us! It`s great to hear that you recommend us and that all of your needs are handled! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

WE

WAYNE E.

Hayden, ID

Ford Super Duty F-350 SRW

01/04/2019

Verified Customer

Category: Service

great customer service

friendly , knowledgeable staff

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/05/2019 11:42 AM

Hello Wayne, thank you so much for taking the time to write this wonderful review about about our dealership. It is our goal to make you feel as comfortable as possible when you arrive! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

MP

MARK P.

Post Falls, ID

01/03/2019

Verified Customer

Category: Service

Recall

Place is awesome

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/03/2019 10:54 AM

Thank you so much Mark, for being awesome! We can not tell you how much these means to us! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

CB

CHRISTINE B.

Hayden, ID

01/02/2019

Verified Customer

Category: Service

Service Center Customer Sevice

The sevice center customer sevice is great. They were on time for accepting my car and they were also on time for when they said they'd be done. Very nice and knowledgeable and spoke in terms I could understand. They are part of what keeps me a Ford customer!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/02/2019 10:26 AM

Wow Christine, thank you so much for this glowing review! It`s great to hear that you had such a wonderful experience in our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

RS

RYAN S.

Coeur D Alene, ID

12/28/2018

Verified Customer

Category: Service

Convenience and customer service

I had a great experience with Mike White Ford. Convenience and customer service were exceptional.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018 12:05 PM

Thank you Ryan for these thoughtful words about our dealership! We strive for excellent customer service and it`s great to hear that is what you received. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

HD

HEIDI D.

Coeur D Alene, ID

12/26/2018

Verified Customer

Category: Service

Great service

I was having a humming sound coming from the front end of my truck called and was able to get an appointment scheduled. when dropping off my vehicle the service tech I worked with was very helpful, he made sure I understood what they were going to check out and what they would most likely need to work on. when picking the truck up he explained exactly what had happened and explained what they had done to fix it and let me know it was warranty covered. It was a great experience and I'm very glad that they were able to fix the problem without needing it over night.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018 10:13 AM

Wow Heidi, thank you very much for this thoughtful review about our dealership and team! It`s great to hear that Christian and Tre were able to help with your vehicle! We know how stressful cars can be, especially when they need to be fixed and we are glad Tre was able to explain everything. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

TL

THOMAS L.

Hayden, ID

12/22/2018

Verified Customer

Category: Service

Customer

I have always had prompt & courteous service whenever I've had to bring my truck in for service.
You have a great crew & I am pleased to have purchased my Ford from your company.

Tom Larsen

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/22/2018 10:24 AM

Hello Thomas, thank you so much for taking the time to write this wonderful review about our dealership and team! We can not tell you how much this means to us! We appreciate you choosing Mike White Ford and hope you have a very Merry Christmas!

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DM

DEBORAH M.

Coeur D Alene, ID

12/21/2018

Verified Customer

Category: Service

Vehicle Service

From the first person to greet me to the prompt service my vehicle received, Mike White Ford is a five star company!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/21/2018 03:01 PM

Wow Deborah, thank you so much for these kind word about our dealership! We can not tell you how much these means to all of us here at Mike White Ford. We appreciate you choosing Mike White Ford and hope you have a wonderful Christmas!

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

WM

WILLIAM M.

Plummer, ID

12/20/2018

Verified Customer

Category: Service

RECALL

THANK YOU FOR FIXING THE PROBLEM WITH FORD FOCUS RECALL

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/21/2018 02:47 PM

Hello William, thank you so much for taking the time to write this wonderful review! We are pleased to hear that we were able to fix your recall! We appreciate you choosing Mike White Ford and we hope you have a fantastic Christmas.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

LV

LOIS V.

Post Falls, ID

12/20/2018

Verified Customer

Category: Service

M Van Slate

Efficient, friendly

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/20/2018 04:48 PM

Thank you so much Lois, for this wonderful review! We are pleased to hear that you had a fantastic experience with our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

LC

LARRY C.

Post Falls, ID

Ford Transit Wagon

12/18/2018

Verified Customer

Category: Service

Brakes

Service was Fabulous. I would highly recommend Mike White Ford for sales and service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 11:19 AM

Wow Larry... Thank you so much for this glowing review and recommendation. We can not tell you how much these means to the entire dealership. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

CM

CHRIS M.

Coeur D'Alene, ID

12/17/2018

Verified Customer

Category: Service

Recall work and car servicing

Good work, very accommodating staff and at a reasonable price.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 10:47 AM

Thank you so much for this amazing review and recommendation Chris! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

AG

AARON G.

Sandpoint, ID

12/17/2018

Verified Customer

Category: Service

Service Dept.

Christian and his team in the service department have been nothing short of amazing. They have gone above and beyond to try and help me with our repairs to our vehicle.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 10:36 AM

Wow Aaron, thank you so much for taking the time to say these kind words about Christian and our Dealership. We can not tell you how much this meant to us. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

GF

GUS F.

Coeur D Alene, ID

12/15/2018

Verified Customer

Category: Service

Mike White Ford doe's it right.

First in helping the customer.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/15/2018 09:59 AM

Hi Gus. Thank you for taking the time to share your recent experience at our dealership. It is great to hear that we were able to live up to your expectations. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

Displaying Review 341 - 360 of 462 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.