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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

Reviews of Christian Hanson

VG
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VERNON G.
Post Falls, ID
Ford Super Duty F-450 DRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
verified customerVerified Customer
Category: Service
F 450
The staff bent over backwards to make the servicing work for me. Great job
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:49 PM

Vern, thank you for the great review! We're always glad to see you and so glad that we were able to take care of your F450 for you! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RD
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RICHARD D.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
verified customerVerified Customer
Category: Service
Very good customer service
Christian is an excellent servicec rep.
He explains everything that is being done with vehicle
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 02:17 PM

Richard, thank you for the very good review! We're very proud of Christian and will be sure to pass along your kind words! We're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Rathdrum, ID
Ford Super Duty F-250 SRW
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2020
verified customerVerified Customer
Category: Service
Fixed issues
My marker lights were replaced after expressing my concerns. So my concerns were heard and hopefully are as I go forward with my Ford truck. Communication is a key for me.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JS
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JOHN S.
Post Falls, ID
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
verified customerVerified Customer
Category: Service
Excellent service
Christian of the service department was awesome to work with. His explanations of the issues were easy to understand, and he worked hard to get the repair finished ahead of schedule.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:17 PM

John, thank you for the excellent review! We're so glad that you had such a great experience with Christian! We'll be sure to pass along your kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RC
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RAYMOND C.
Newport, WA
Ford Super Duty F-250 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/16/2020
verified customerVerified Customer
Category: Service
Nice waiting room
Was a long wait to get my truck repaired for such a small repair. However it was repaired correct.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:01 PM

Raymond, we apologize for long your repair took. We were down a few technicians due to illness and weren't running to our normal standards. We hope that in the future you grant us the opportunity to serve you again.

Employees worked with
CH
Christian Hanson
Service Advisor
MG
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MICHAEL G.
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customerVerified Customer
Category: Service
Great service
Wouldn’t take my Rig anywhere else
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 02:51 PM

Michael, thank you for the great review! We're very honored to take care of you and your rig! We take a lot of pride in it! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
JS
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JUNIOR S.
Coeur D'Alene, ID
Ford Transit Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
verified customerVerified Customer
Category: Service
Great customer service
Excellent customer service. Christian went over and above. Great people person.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:52 PM

Junior, thank you for the great review! We're so glad that your experience went so well! We'll be sure to pass along your kind words to Christian! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
JC
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JAMES C.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
verified customerVerified Customer
Category: Service
Employees
Great purchase experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:52 PM

James, thank you for the 5 star review! We're so glad that you had such a great purchase experience! Congrats on the new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
BL
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BLAKE L.
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customerVerified Customer
Category: Service
FEELS LIKE FAMILY
I have NEVER had a bad experience at Mike White. Our car has had extensive work done to it and everytime we are treated like family. Christian in the service department has been our go to guy and has dealt with all of our issues with care. He is always so kind and honest. I know I can trust anything he says and he is not just trying to sell me something. He always takes time to listen and make sure we fully understand what is going on. 10/10 would suggest Mike White to anyone!! I refuse to buy a car or have service done anywhere else!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/27/2020 04:41 PM

Blake, thank you for the phenomenal review! We're so proud of our team, and especially Christian! We'll be sure to pass along you kind words to him as well. We are very proud that you keep coming back and we promise to keep taking care of your vehicles as long as you let us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
KS
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KENNETH S.
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customerVerified Customer
Category: Service
Happy
We are pleased to have the part #45255 -rear door weather strip replaced. It was a problem since we purchased the car at Mike White Ford CDA 2019. We stopped into the shop area of Mike White Ford last year showing a service personnel the problem of this strip falling from the wheel well and rubbing on the tire. The part falling from the area was approx 1.5ft. We were told by this gentleman that this was not a repairable problem and we would just have to push it back in place. We were not satisfied with this suggestion but put up with it for a year. We are so pleased to have this now fixed. I might suggest you perhaps can instruct your personnel to seek another opinion if they may not understand or know for certain re repairing a problem. Otherwise, we have been overall quite satisfied with White Ford.
Thank you for repairing the problem!
Ken and Connie Stockton
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/27/2020 04:37 PM

Ken and Connie, thank you for the 5 star review! We're so glad that the issue is fixed and no longer happening! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
JS
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JOE S.
Coeur D'Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
verified customerVerified Customer
Category: Service
Pleasant buying experience
No pressure salesmen/women. Matt Koppel was very personable, knew his stuff, and was a great help.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/12/2020 11:00 AM

Joe, thank you for the 5 star review! We're so glad that you had such a pleasant experience! We will also be sure to pass along your kind words to Matt! Congratulations on your new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
GH
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GORDON H.
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
verified customerVerified Customer
Category: Service
Found and fixed
I give Christian and the people who worked on my truck high praise. They did a thorough inspection of my wiring and replaced all damaged components. The cost to me was below estimate.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/12/2020 10:48 AM

Gordon, thank you for the fantastic review! We're so glad that we were able to take caring of the wiring and components and we're always excited when we're able to save our customer a little bit more money than we anticipated! We will be sure to pass along your praise to Christian and the rest of the team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RM
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ROBERT M.
Pacific Beach, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Solid professionals as always
Took care of my F350 15K service and accumulated recall items promptly and professionally, returning the truck to Me at the Exact minute of their estimate.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2020 03:16 PM

Robert, thank you for the kind review. We're so glad that we were able to take care of your 15k service and recalls promptly and within the promised time! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
TV
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TIOFILO V.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Customer Service
always been taken care of
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 02:07 PM

Tiofilo, thank you for the 5 star review! We're so glad that you felt well taken care of and had a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
KB
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KENYA B.
Post Falls, ID
Ford Explorer Sport Trac
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
verified customerVerified Customer
Category: Service
Work on my vehicle
I took my vehicle in to get some repairs on the horn, headlights and found out about a leak. Everything was repaired and works great. Dealt with Jesse, Christian and Tyler who, checked me out... all were pleasant and knowledgeable, a pleasure to work with.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 02:00 PM

Kenya, thank you for the 5 star review! We'll be sure to pass along your kind words to Jesse, Christian and Tyler! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
VG
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VERNON G.
Post Falls, ID
Ford Super Duty F-450 DRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
verified customerVerified Customer
Category: Service
Outstanding
GreAt service Experience and the young lady who cleaned the truck was awesome and Did way beyond what the job

Owner has a outstanding team that works well together.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 02:29 PM

Vern, thank you for the outstanding review! We're so glad that you had such a great service experience and with our whole team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
NB
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NICHOLAS B.
Blackfoot, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
verified customerVerified Customer
Category: Service
Amazing
I love this place was having some really bad issues when on vacation and took my truck here super nice people and helpful. Got my truck in ASAP and they are cheap especially for being a dealer
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/14/2020 02:35 PM

Nicholas, thank you for the amazing review! Vehicle troubles on vacation are never fun, but we're so glad that we were able to get you back on the road safely! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
ML
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MICHAEL L.
Coeur D Alene, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
verified customerVerified Customer
Category: Service
More than expected...again!
Outstanding service and attention to my needs and explanations...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/14/2020 02:33 PM

Michael, thank you for the outstanding review! We're so glad that we were able to beat your expectations and make sure that you had an exceptional experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RC
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REX C.
Dalton Gardens, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
verified customerVerified Customer
Category: Service
Perfection
Perfect Service with a smile (under the mask)
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/10/2020 03:16 PM

Rex, thank you for the kind review! We'd never claim to be perfect, but we're always trying to get as close as we can! It was our pleasure to serve you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
CC
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CRAIG C.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customerVerified Customer
Category: Service
Accommodation
Thanks for no contact service at this crazy time.I appreciate your staff working during the pandemic, as I believe you are essential workers. You provided service for vulnerable people in our community. Thank you, and stay healthy and safe.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2020 03:10 PM

Craig, thank you for the excellent review. This time has been challenging for all but it has been a privilege to be able to serve our community in whatever capacity they needed. Thank you for being such an excellent customer! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
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