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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

BK
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BRUCE K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2021
verified customer Verified Customer
Category: Service
Service
Friendly, no hassle service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/18/2021 03:28 PM

Bruce, thank you for the great review! We want every experience that you have with us to be friendly and no hassle! That's just the way people should feel after visiting a business! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LH
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LISA H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
verified customer Verified Customer
Category: Service
Recall inspect and Fix
Easy in and out.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:56 PM

Lisa, thank you for the 5 star review! We're so glad that we were able to take care of your recall for you and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TS
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TINA S.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
verified customer Verified Customer
Category: Service
They checked with us before fixing the recalls.
They did a great job.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:48 PM

Tina, thank you for the 5 star review! We're so glad that we could make sure that your vehicle was in tip top condition before getting back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
verified customer Verified Customer
Category: Service
Happy customer
They got us in fast, took care of the problem, love your service department!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:48 PM

Anonymous, we're so glad that you're a happy customer! So glad that you had a great experience with the service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GH
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GORDON H.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021
verified customer Verified Customer
Category: Service
Problem solved
I had trouble starting my F150. I brought it in and after discussing possible solutions Christian suggested we start by replacing my old battery. If thst solved the starting issue it would save me from not having to do diagnostic test. Made sense to me and it appears to have solved the problem. I like that I was given options and a repair was not pushed on me.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/11/2021 03:17 PM

Gordon, thank you for the fantastic review! We're so glad that Christian was able to get you taken care of without an extra diagnostic! We always want to take care of our customers in the least expensive and most efficient way! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


DS
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DAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
verified customer Verified Customer
Category: Service
Repairs
Frozen door locks , I made an appointment two weeks in advance , brought it in the night before . It was fixed by 11 am - every thing works great !
Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2020 08:28 AM

Dan, thank you for the great review! We're so glad that we were able to take care of your locks bright and early! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RL
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REBECCA L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
verified customer Verified Customer
Category: Service
Quick and precise
All was handled quickly and professionally.
Thank you Christian..you did great.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2020 08:27 AM

Rebecca, thank you for the great review! Fast and professional are two of our biggest goals for our customer! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SF
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STEPHEN F.
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
verified customer Verified Customer
Category: Service
Good & friendly service
Friendly with professional service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/28/2020 02:22 PM

Stephen, thank you for the good review! Friendly and professional are two of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DM
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DONNA M.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customer Verified Customer
Category: Service
Christian listened to the problem and immediately knew what was wrong. This is the second time we have had the truck in for the same thing but this time I feel like we were taken seriously.
I explained above.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:11 PM

Donna, thank you for the 5 star review! Having to bring a vehicle in more than once for the same issue is never fun, but we're so glad that Christian was able to diagnose and get your issue taken care of! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


VG
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VERNON G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
verified customer Verified Customer
Category: Service
F 450
The staff bent over backwards to make the servicing work for me. Great job
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:49 PM

Vern, thank you for the great review! We're always glad to see you and so glad that we were able to take care of your F450 for you! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RD
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RICHARD D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
verified customer Verified Customer
Category: Service
Very good customer service
Christian is an excellent servicec rep.
He explains everything that is being done with vehicle
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 02:17 PM

Richard, thank you for the very good review! We're very proud of Christian and will be sure to pass along your kind words! We're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2020
verified customer Verified Customer
Category: Service
Fixed issues
My marker lights were replaced after expressing my concerns. So my concerns were heard and hopefully are as I go forward with my Ford truck. Communication is a key for me.
Recommended

JS
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JOHN S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
verified customer Verified Customer
Category: Service
Excellent service
Christian of the service department was awesome to work with. His explanations of the issues were easy to understand, and he worked hard to get the repair finished ahead of schedule.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:17 PM

John, thank you for the excellent review! We're so glad that you had such a great experience with Christian! We'll be sure to pass along your kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RC
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RAYMOND C.
Newport, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/16/2020
verified customer Verified Customer
Category: Service
Nice waiting room
Was a long wait to get my truck repaired for such a small repair. However it was repaired correct.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:01 PM

Raymond, we apologize for long your repair took. We were down a few technicians due to illness and weren't running to our normal standards. We hope that in the future you grant us the opportunity to serve you again.


MG
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MICHAEL G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customer Verified Customer
Category: Service
Great service
Wouldn’t take my Rig anywhere else
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 02:51 PM

Michael, thank you for the great review! We're very honored to take care of you and your rig! We take a lot of pride in it! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JS
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JUNIOR S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
verified customer Verified Customer
Category: Service
Great customer service
Excellent customer service. Christian went over and above. Great people person.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:52 PM

Junior, thank you for the great review! We're so glad that your experience went so well! We'll be sure to pass along your kind words to Christian! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JC
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JAMES C.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020
verified customer Verified Customer
Category: Service
Employees
Great purchase experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:52 PM

James, thank you for the 5 star review! We're so glad that you had such a great purchase experience! Congrats on the new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BL
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BLAKE L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customer Verified Customer
Category: Service
FEELS LIKE FAMILY
I have NEVER had a bad experience at Mike White. Our car has had extensive work done to it and everytime we are treated like family. Christian in the service department has been our go to guy and has dealt with all of our issues with care. He is always so kind and honest. I know I can trust anything he says and he is not just trying to sell me something. He always takes time to listen and make sure we fully understand what is going on. 10/10 would suggest Mike White to anyone!! I refuse to buy a car or have service done anywhere else!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/27/2020 04:41 PM

Blake, thank you for the phenomenal review! We're so proud of our team, and especially Christian! We'll be sure to pass along you kind words to him as well. We are very proud that you keep coming back and we promise to keep taking care of your vehicles as long as you let us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KS
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KENNETH S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
verified customer Verified Customer
Category: Service
Happy
We are pleased to have the part #45255 -rear door weather strip replaced. It was a problem since we purchased the car at Mike White Ford CDA 2019. We stopped into the shop area of Mike White Ford last year showing a service personnel the problem of this strip falling from the wheel well and rubbing on the tire. The part falling from the area was approx 1.5ft. We were told by this gentleman that this was not a repairable problem and we would just have to push it back in place. We were not satisfied with this suggestion but put up with it for a year. We are so pleased to have this now fixed. I might suggest you perhaps can instruct your personnel to seek another opinion if they may not understand or know for certain re repairing a problem. Otherwise, we have been overall quite satisfied with White Ford.
Thank you for repairing the problem!
Ken and Connie Stockton
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/27/2020 04:37 PM

Ken and Connie, thank you for the 5 star review! We're so glad that the issue is fixed and no longer happening! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JS
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JOE S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020
verified customer Verified Customer
Category: Service
Pleasant buying experience
No pressure salesmen/women. Matt Koppel was very personable, knew his stuff, and was a great help.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/12/2020 11:00 AM

Joe, thank you for the 5 star review! We're so glad that you had such a pleasant experience! We will also be sure to pass along your kind words to Matt! Congratulations on your new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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