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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(458 reviews)
84

Reviews of Christian Hanson

MS
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MARI S.
Coeur D Alene, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2020
verified customerVerified Customer
Category: Service
Service
Staff was very helpful and helped with our other vehicle that wasn’t scheduled. Issue other than regular maintenance seems to have been resolved but may need additional service as it seems to have come back. Received a service recall second notice after service was performed, so not sure why it wasn’t advised at the time of service. Have had good service here overall.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2020 01:56 PM

Mari, thank you for the 4 star review. We're glad that your overall service experience has been positive. We may have an answer regarding the recall notice. We're not entirely sure why your recall wasn't noted on your inspection or discussed with you, but we're going to review it with our team and get to the bottom of it. Thank you for letting us know! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Post Falls, ID
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
verified customerVerified Customer
Category: Service
Communication and quality work
Communicated and shared status. Quality work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2020 04:46 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed the level of both communication and work done on your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
HC
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HUNTER C.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
Flawless customer service
Between Randy Claflin, Tyler Ishak and Christian in the service department, CDA. They made my experience seamless. I appreciate all the hard work they put into helping me get my truck fixed right and on short notice, the same day as the drop off. Thanks for everything.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/15/2020 03:57 PM

Hunter, thank you for the very kind review. We'll make sure to pass your kind words along to Randy, Tyler and Christian! We're so glad that we were able to get everything sorted out for your truck! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
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STEVE V.
Dalton Gardens, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2020
verified customerVerified Customer
Category: Service
They did just what they said!
They did what they said they would do in the time they said it would take to do it.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2020 03:56 PM

Steve, thank you for the 5 star review. We work very hard to live up to the promises that we make our customers and we're so glad that it sounds like we were able to for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RB
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RONALD B.
Rathdrum, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
verified customerVerified Customer
Category: Service
Friendly, efficient
Always a good experience at Mike White Ford...customer service is excellent, service department technicians helpful and explain everything clearly and repairs are made in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2020 03:39 PM

Ronald, thank you for the great review! We're so glad that this is one of multiple good experiences with us and you've had great interactions with our staff! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
verified customerVerified Customer
Category: Service
Great service
The Service Dept. was very accommodating. My Service advisor, Christian, explained all needed service requirements. As always, great customer service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/10/2020 01:09 PM

Anonymous, thank you for the excellent review! We're so glad that you found our service department to be accommodating and we'll be sure to pass your kudos along to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
DB
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DIRK B.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020
verified customerVerified Customer
Category: Service
Service work
Christian was a great help, after describing the sound and details of my truck problem, he knew exactly what it was and even more excited to hear it was covered under warranty. I have had my truck back for 3 days and the problem has been corrected. I know many times when you have a weird sound, it may take several attempts of diagnostics. It's great to have good experienced help
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/09/2020 10:55 AM

Dirk, thank you for the fantastic review! We're so glad that we were able to take an unknown sound and turn it into a solution that was covered under warranty! We'll make sure to pass along your kudos to Christian. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
DW
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DICK W.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020
verified customerVerified Customer
Category: Service
great srevice
I brought my truck in for a recall and it was scheduled promptly. it was delivered on time and checked thoroughly. I really appreciate the prompt service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/08/2020 03:15 PM

Dick, thank you for the 5 star review! We're so glad that we were able to take care of your recall fully and promptly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
DP
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DESIREE P.
Liberty Lake, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
oil change and recal fix
great services
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/23/2020 01:49 PM

Desiree, thank you for the 5 star review! We're so glad that your oil change and recall service went so well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
SY
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STACY Y.
Coeur D'Alene, ID
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
verified customerVerified Customer
Category: Service
Quick, informative, friendly
From start to finish I was able to schedule an oil appointment for two cars and was able to pull in right away get the work done, relax with a vanilla cappuccino, get online, continue working and out the door with no issues - Twice. The technician walked through the basic aspects of both vehicles and possible to concerns to look for in the future.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/12/2020 10:05 AM

Stacy, thank you for the 5 star review! We're so glad that your oil change appointment went so smoothly! You're always welcome to stop by and enjoy a cappuccino! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MH
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MICHELE H.
Hayden, ID
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
verified customerVerified Customer
Category: Service
In & out in a minute
I brought in my Lincoln to get airbag recall replaced
There was no guff about my appt or drop off of "Edward"
The loaner was good
When I got my car, it was clean & no tell tell signs of "Edward" being worked
A very pleasant encounter
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/11/2020 03:16 PM

Michele, thank you for the fantastic review. We are so glad that both you and "Edward" had a pleasant experience. Thank you for choosing Mike White Ford! We look forward to serving you and "Edward" again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
BS
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BRAD S.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
verified customerVerified Customer
Category: Service
Warranty Work
The service was great as always.
Christian went above and beyond.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/03/2020 03:16 PM

Brad, thank you for the 5 star review! We'll be sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford! We look forward to serving you and your Explorer again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MB
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MITCHELL B.
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
verified customerVerified Customer
Category: Service
Efficient and excellent customer service
The service department is very responsive and addresses customer concerns in a very professional and efficient manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/03/2020 03:14 PM

Mitchell, thank you for the excellent review! We're very proud of our service department and we're so glad that you had a great experience! Thank you for choosing Mike White Ford! We look forward to serving you and your Ranger again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
verified customerVerified Customer
Category: Service
Professional Business Great Staff
Professional Business Great Staff
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 11:00 AM

Anonymous, thank you for the kind review. We're very proud of our staff and are so glad that you had a professional experience. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
TH
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THOMAS H.
Lewiston, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
recalls
They explain everything.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 10:57 AM

Thomas, thank you for the 5 star review. We're so glad that we were able to take care of your recall and make sure everything was explained thoroughly. Thank you for choosing Mike White Ford. We look forward to serving you again in the future.

Employees worked with
CH
Christian Hanson
Service Advisor
NY
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NICHOLAS Y.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
verified customerVerified Customer
Category: Service
Fixed boost bypass
U need a waterfall out front. Let me build one!! Thanks for your service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 04:03 PM

Nicholas, thank you for the 5 star review. We've never thought about a waterfall out front but it's a fun idea! Thanks for the suggestion!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
VG
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VERNON G.
Post Falls, ID
Ford Super Duty F-450 DRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
verified customerVerified Customer
Category: Service
People
Outstanding service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 03:46 PM

Vernon, thank you for the outstanding review!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
BH
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BRUCE H.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customerVerified Customer
Category: Service
Quick and great customer service
Service reps meet you at your vehicle and greet you warmly, they are Knowledgeable and polite.
Bruce H
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 03:45 PM

Bruce, thank you for the great review! We're so glad that your service experience was friendly and informative.  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MW
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MARK W.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Service
Customer Service
I've taken my truck in 3 times over the last couple of months to rectify the issue I was having with it. It was a process of trial and error and the 3rd time was a charm. I cant say enough about Christian, he was exceptional every time. He always kept in contact w/ status updates. He even went out of his way the last time to provide me with a loaner with the anticipation it make take them a few days to fix the issue. They are a fantastic group!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/17/2020 08:27 AM

Mark, thank you for the 5 star review. We're so glad that we were able to finally get your issue sorted out. We will make sure to pass your kind words along to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RT
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RUTH T.
Coeur D Alene, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
verified customerVerified Customer
Category: Service
I get treated well.
Who else would give a 94 year old woman a seven year contract on their car?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 03:39 PM

Ruth, thank you for your five star review! It was our pleasure to serve you and we can't wait to serve you again in the future whether for service or in 7 years when you are ready for your next vehicle! Thank you for choosing Mike White Ford!

Employees worked with
CH
Christian Hanson
Service Advisor
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