CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
verified customerVerified Customer
Category: Service
F350 Service
great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2019 08:19 AM

Anonymous, thank you for the excellent review. We're so glad that you had great service on your F350. Thank you for choosing Mike White Ford. We look forward to serving you and your vehicle again.


BW
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BRANDYN W.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
Gangsta
Awesome service and great people.

They go out of their way to help.!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/13/2019 02:45 PM

Brandyn, thank you for the awesome review! We're so glad that you enjoyed our Service department and staff! Helping our customers is always our #1 priority! Thank you for choosing Mike White Ford! We look forward to serving you and your Fusion again in the future!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
Friendly and fast
All of the service members are professional and friendly. I appreciate the kids room to keep my toddler occupied while we wait.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/13/2019 02:43 PM

Anonymous, thank you for the kind review. We're so glad that you enjoyed our Service department and our kid's play room. We know that sitting for a bit with little ones can be exhausting so we like to help where we can! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SD
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STEVE D.
Hayden, ID
Dodge VAND
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
good service
good service, fair price
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/13/2019 09:17 AM

Steve, thank you for the good review. We're so glad that your service went well and you found the pricing to be fair. That's always what we aim for. Thank you for choosing Mike White Ford! We look forward to serving you and your Dodge again in the future!


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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
verified customerVerified Customer
Category: Service
Regular Servixe
Great service. Got me in quickly and took care of the oil change without a hitch. Will definitely be back.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/13/2019 09:13 AM

Anonymous, thank you for the great review! We're so that your oil change went seamlessly. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
verified customerVerified Customer
Category: Service
Service
Excellent experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 08:20 AM

Anonymous, thank you for the great review. We're so glad that you had a great serving experience! Thank you for choosing Mike White Ford! We look forward to serving you again!


MG
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MARIO G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
verified customerVerified Customer
Category: Service
2015 Escape Services
Excellent from checking in to the service. Vehicle was completed when promised.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 08:20 AM

Mario, thank you for the excellent review. We're so glad that you had a good experience servicing your vehicle with us and that we were able to complete the vehicle on time as promised. Thank you for choosing Mike White Ford and we look forward to serving you and your Escape again in the future.


MS
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MARIAN S.
Harrison, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2019
verified customerVerified Customer
Category: Service
Little Things Matter
When I picked up my car after an oil change, I had to take care of the floor protector. If the service people cannot take care of their own trash, what other "small" things are they ignoring?
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 10:47 AM

Marian, thank you for your honest review. Thank you for speaking with us on the phone as well. Again, we're very sorry about the floor protector. We agree - the little things are what sets a dealership apart and we dropped the ball on one of them. Thank you for your understanding. We hope to see you again in the future where we can improve upon your experience. 


MB
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MARTY B.
Saint Maries, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2019
verified customerVerified Customer
Category: Service
LOF service
Engine oil leak on my truck and after an oil change, the mechanic couldn't tell us what was leaking?
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2019 10:49 AM

Marty, thank you for the honest review. We're very thankful that you're giving us another opportunity to make this right and look forward to seeing you for your appointment. 


JF
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JIM F.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2019
verified customerVerified Customer
Category: Service
Improved service
The time has improved for an oil change, quick check in and out, friendly service personnel
like the Saturday service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/09/2019 08:19 AM

Jim, thank you for the great review. We're always working hard to improve both our times and our service and it's good to know that customers are noticing! Thank you for choosing Mike White Ford. We look forward to serving you and your F-250 again in the future.


JU
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JERRY U.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2019
verified customerVerified Customer
Category: Service
I was treated very good from the time I entered the building till the time I left.
I was impressed with the honesty and the integrity of of the staff and the mechanics.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/09/2019 08:12 AM

Jerry, thank you for the outstanding review. We're so glad that you had such a nice experience. We're very proud of both our staff and mechanics and they impress us as well! Thank you for choosing Mike White Ford!  We look forward to serving you and your Escape again in the future!


AB
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ALFRED B.
Worley, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/05/2019
verified customerVerified Customer
Category: Service
Oil change
Radiator cap left off. Spilled in garage and required return to replace lost antifreeze.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/09/2019 08:10 AM

Alfred, thank you so much for letting us know about this issue. We said so on the phone as well, but we would like to apologize again for this incident. I can assure you that this is an incredibly rare oversight and our teams will be reviewing proper procedures to make sure that rare or not, this never happens again. If you change your mind and would like us to come and clean your garage floor, please do not hesitate to contact us. 


KH
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KENNETH H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Category: Service
Excellent service
The service department has made a major improvement this past year and including the cleanliness and professionalism is superb. In my opinion this business has surpassed any and ALL dealership owners in the past and truly appreciate them. I actually considered moving on to another brand but with Mike White taking over they've become the Best of the Best.
Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/05/2019 04:48 PM

Kenneth, your kind words fill us with pride. Thank you for the outstanding review. Although I wouldn't say that our service department is perfect, we have worked really hard to improve during our time as Mike White Ford. We're so grateful for customers like you who have stuck with us through all of the changes! We look forward to serving you and your F-150 again in the future!


RJ
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ROBERT J.
Smelterville, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
verified customerVerified Customer
Category: Service
Always the best service ?
They are always so helpful, and fast when servicing the car. Love the comfortable chairs in the lounge area.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/05/2019 04:46 PM

Robert, thank you for the excellent review! We're glad you like our new customer lounge! We're very proud of it! Thank you for choosing Mike White Ford! We're looking forward to serving you again!


JL
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JEFFREY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
verified customerVerified Customer
Category: Service
My new Ford Fusion
I had an excellent experience today at Mike White Ford. I bought a 2019 Fusion SE AWD. All of the staff are very friendly and very helpful. I especially want to thank Jim ( Curly ) Lynch for all his help in finding me the perfect car and deal. I have known him for many years and I trust him 110% !!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2019 10:16 AM

Jeffrey, thank you for the excellent review! Congratuations on your 2019 Fusion! We're so glad that you had a great experience and we will be sure to pass along your kind words to both our staff and Curly particularly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


TH
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THOMAS H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
verified customerVerified Customer
Category: Service
efficient and effective
paperwork ready to go
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2019 09:32 AM

Thomas, thank you for the great review! We're so glad that your experience was smooth and efficient. Everyone leads busy lives and we try to make every experience both expedient and friendly. Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


LD
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LISA D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
verified customerVerified Customer
Category: Service
Service Department is amazing!!
The Service Department went above and beyond when I had my car in for tire rotation and detailing. Everyone was so friendly and helpful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2019 09:23 AM

Lisa, thank you for the great review. We're so glad that your tire rotation and detail went so well! You're very kind and we'll make sure that the Service Department receives your well earned kudos. Thanks for choosing Mike White Ford! We look forward to serving you again in the future!


CB
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CHARLES B.
Mead, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
verified customerVerified Customer
Category: Service
Great service
Completed the service on time and did not try to push extra work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2019 08:19 AM

Charles, thank you for the excellent review! We're so glad that your visit was completed on time! Extra work is only recommended if we feel it is in your best interest. Nobody likes paying for something they don't need! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


PH
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PATRICIA H.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
verified customerVerified Customer
Category: Service
Courtesy, promptness and informative.
I was greeted right away. Everything was done when promised and a review of the overall status of my truck was reviewed with me.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2019 08:17 AM

Patricia, thank you for the great review. We're so glad that you experience was so enjoyable and expedient! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LV
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LESLIE V.
Pinehurst, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
verified customerVerified Customer
Category: Service
Attentive service
Easy access to staff who were attentive to details
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/28/2019 08:27 AM

Leslie, thank you for the excellent review. We're so glad that you had a great experience. We strive to pay attention to details so that you have the best possible service the first time. We will pass your kind words along to the service department. Thank you for choosing Mike White Ford. We look forward to serving you and your F150 again in the future.

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