CP

Cole Patterson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(773 reviews)

80

Reviews of Cole Patterson

VK

VICKIE K.

Clarkston, WA

05/09/2019

Verified Customer

Category: Service

Service department very nice.

Sales and finance dept very bad. Rude negative and just a bad experience.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/09/2019 05:27 PM

Thank you so much for taking the time to share your experience with us Vickie. If you would not mind giving me a call when you are free, I would like to discuss how we can move forward and grow as a company. We appreciate your feedback and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

EH

EDWIN H.

Coeur D'Alene, ID

05/08/2019

Verified Customer

Category: Service

The verdict is still out.

While this trip was pleasant, although it was s simple service ... I've still a great many that have not been including the fleecing I took when 'coerced' into a maintenance agreement at the time of purchase. Which will forever, unless honored in the spirit it was sold to me, will result in my active passion to forever NOT recommend buying a vehicle from your operation. And yes ... I would encourage someone of consequence to call me to discuss that 'maintenance package' ... if you've the brass to do so.

Not Recommended

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

02/28/2019

Verified Customer

Category: Service

F-150 oil change

I've seen a change for the worse since the Ford dealership changed from Parker Ford to Mike White Ford. At Least in the service department.

Previous management was more professional and it didn't take as many to operate the department. I counted 10 men working behind the service counter, in which 5 were laughing and joking.

I initially called for an oil change and they could not get me in until the next week. I asked if I could get it changed by dropping my truck off in the 6:00 in the morning and pick it up at the end of the day. They said No, I have to have an appointment which wasn't available for a week.

Under Parker Ford, they would just have me drop it off at 6:00am on my way to work and they would usually have it done before noon for me to pick it up. No appointments necessary and I could get it done the very next morning from the day I called.

To much horseplay, unprofessional comments (even if they were to each other, if the public can hear them, it's unprofessional.

Cunstomer service was was unacceptable.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2019 10:20 AM

Thank you so much for taking the time to rate and review our dealership! Although we try to build a culture of a cohesive work environment, we recognize our employee should be more productive and we appreciate you bringing this to our attention. If you could give us a call at 208-664-9215 and speak to our Service Manager Ed Baker so we can arranged for you to have a better experience next time.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

SB

SEAN B.

Spirit Lake, ID

08/06/2021

Verified Customer

Category: Service

Exemplary Service!

Gary Bower was so awesome and friendly when I purchased my used car. I got the best car for for the best price for me. The whole team made it the best car purchase experience I have ever had.
Had my LOF done today free of charge and it was done under one hour while I enjoyed coffee in the showroom.
Thank you.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:50 AM

Sean, thank you for the exemplary review! We're so glad that you had such a stellar experience with Gary and the whole team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

HN

HANK N.

Rathdrum, ID

Ford Super Duty F-250 SRW

08/05/2021

Verified Customer

Category: Service

5,000 mile service.

Timely, efficient and reasonably priced service.
Friendly and professional staff.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 09:37 AM

Hank, thank you for the 5 star review! We're so glad that your 5,000 mile service went so smoothly and efficiently! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MP

MARSHA P.

Coulee Dam, WA

Toyota Tundra 4WD

08/05/2021

Verified Customer

Category: Service

Great service

Great customer service always friendly

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 09:37 AM

Marsha, thank you for the great review! We're so glad that you enjoy spending time with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

RC

REX C.

Dalton Gardens, ID

08/04/2021

Verified Customer

Category: Service

Tires

Great experience on new tire purchase. It was a seamless process.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:14 PM

Rex, thank you for the 5 star review! We're so glad that you had such a smooth and seamless process for your tire purchase! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

07/31/2021

Verified Customer

Category: Service

Wonderful service department, Cole is great!

Cole in service is great, your lucky to have him

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:03 PM

Anonymous, thank you for the wonderful review! We're so glad that you had such a great experience with Cole! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CM

CATHERINE M.

Post Falls, ID

07/26/2021

Verified Customer

Category: Service

Car Maintenance

I enjoyed bringing my car in, the service was great but having Tera up front and center is the best. Everyone was nice but she goes out of her way to make sure you are okay or if you need anything. Thank you for all you do and all the help you give me.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:51 PM

Catherine, thank you for the kind review! We're so glad that your service experience went so well and we'll be sure to pass along your kind words to Terra! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

GB

GERALDINE B.

Harrison, ID

07/24/2021

Verified Customer

Category: Service

Great customer service!

Mike White Ford has great customer service. Very friendly staff

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:49 PM

Geraldine, thank you for the great review! We're so glad that you enjoyed spending some time with our team! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CF

CLINTON F.

Coeur D Alene, ID

07/19/2021

Verified Customer

Category: Service

Employees knowledgeable, on time service, waiting are clean and comfortable

Everything went well but would suggest the records be updated. Records showed my service was for a 2013 F150, which I have not owned that vehicle for 2 years, I now drive a Ford Fusion

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:30 PM

Clinton, thank you for the excellent review! We also thank you for letting us know about the records issue. There was a computer glitch and the wrong vehicle was selected. We have the appropriate designation on the record now. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

EF

ERIC F.

Coeur D Alene, ID

07/19/2021

Verified Customer

Category: Service

Excellent Service Department

I have had only excellent service and experiences with Mike White Ford's service department. My advisor, Tyler Jorgenson, is excellent. They are always honest, on time, and friendly. I highly recommend their service department and always give them five star ratings.

I have purchased two cars from Mike White Ford. My sales experience was very good. I only had one hiccup in my relationship with Mike White Ford...a salesperson who didn't get back to me when I needed to by a car that day. I gave that person a bad rating/review....and I am getting sued for doing so! Go figure.

I think Mike White Ford is generally good and honest. I guess they don't want customers to be honest with them though if they have a bad experience. So what is the point of asking us to review our experiences if we know we are going to get sued if we say anything negative.

Rather than taking criticism maturely and constructively and trying to right a wrong, I get sued.

That isn't the Ford way. I have purchased well over 25 new Fords in my 44 years of driving and I just don't get why Mike White, or Ford, would condone suing a long time loyal Ford customer for being honest.

Recommended

Employees worked with

Service Advisor

JD

JASON D.

Post Falls, ID

07/16/2021

Verified Customer

Category: Service

Too notch and super affordable.

Cole is an excellent service coordinator and keeps his customers updated real-time. Mike White has the best deal on oil changes and won’t nickel and dime you. Honest business.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:20 PM

Jason, thank you for the 5 star review! We're so glad that you had such a great experience with Cole! We're also glad that you find out pricing to be fair and honest. Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JF

JOHN F.

Rathdrum, ID

07/16/2021

Verified Customer

Category: Service

as Usual EXCELLENT customer service...*****

We have purchased our last 7 vehicles at Mike White Ford, service is ALWAYS 100 %. Special Thank You to Cody,
a nice young man, that listens to what your concerns are, and gets them taken care of. It was a pleasure to meet Cody.
Never have any problems with Ford Vehicles.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2021 02:41 PM

John, thank you for the 5 star review! 7 vehicles is incredible and we're so grateful to count you among our customers and friends! We'll be sure to pass along your kind words to Cody! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JB

JULIE B.

Coeur D'Alene, ID

07/15/2021

Verified Customer

Category: Service

Another Great Service

Dropped off the truck a bit early during lunch and they had it ready to be picked up early as well. Great job.. had time to drop by the car was on the way home.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:10 PM

Julie, thank you for the great review! We're so glad that we were able to take care of your truck in a timely manner! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MH

MEG H.

Spokane, WA

Ford F350

07/15/2021

Verified Customer

Category: Service

great service

always great service at Mike White Ford. Now that being said we can always get better right? Yesterday I bought an air filter for the diesel truck. $90 seemed excessive. I took the air filter with me. When I got home I checked on Amazon....same product, Motocraft FA-1927 $50. Just saying......I will be there today to return the filter and by from Amazon. FYI

Recommended

Employees worked with

Service Advisor

Verified Customer

Athol, ID

Ford Expedition

07/14/2021

Verified Customer

Category: Service

Quick on time service as promised

I appreciated the quality of service I received during my oil change.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:09 PM

Anonymous, thank you for the kind review! We're so glad that your oil change went so smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

07/14/2021

Verified Customer

Category: Service

Service

Outstanding

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:09 PM

Anonymous, thank you for the outstanding review! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

KC

KEN C.

Hayden, ID

07/14/2021

Verified Customer

Category: Service

Excellent Friendly Service

The service advisor was friendly and informative when I got there. When he wasn’t available for my “checkout”, someone else stepped right in, took my payment and reviewed the work done. And, the service (oil change) was reasonably priced.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:09 PM

Ken, thank you for the excellent review! We're so glad that from your first interaction to your checkout - everything was friendly and positive! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ST

STEPHEN T.

Post Falls, ID

07/13/2021

Verified Customer

Category: Service

Easy oil change

Dropped off pickup without an appointment. Arranged for retrieval after hours. All went fine.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2021 03:07 PM

Stephen, thank you for the great review! We're so glad that your oil change appointment went smoothly and that we were able to arrange a convenient pick up as well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Displaying Review 21 - 40 of 773 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.