Cole Patterson

10/03/2021

Verified Customer

Category: Service

Smooth

My appt took a little longer than it should. But, was very happy with everything.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:31 PM

John, thank you for the honest review. We appreciate the feedback and will use it to improve experiences in the future. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MARIE S.

Coeur D'Alene, ID

Ford Mustang

10/02/2021

Verified Customer

Category: Service

Oil changed.

The waiting room was very clean.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:31 PM

Marie, thank you for the 5 star review! We're so glad that your oil change went smoothly and that you enjoyed our waiting area! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D'Alene, ID

Chrysler PT Cruiser

10/02/2021

Verified Customer

Category: Service

Oil change

Cole was very polite and accommodating.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:29 PM

Anonymous, thank you for the fantastic review! We're so glad that you had such a pleasant oil change with Cole! We will be sure to pass along your kudos. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D'Alene, ID

Ford Edge

10/02/2021

Verified Customer

Category: Service

Warranty work

Quick replacement of a license plate light!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:29 PM

Anonymous, thank you for the 5 star review! We're glad that we were able to take care of your light quickly and successfully! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JOHN A.

Coeur D Alene, ID

10/01/2021

Verified Customer

Category: Service

Oil change

Great service dept..

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:24 PM

John, thank you for the great review! We're glad that you had a pleasant oil change! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WILLIAM N.

Coeur D Alene, ID

09/29/2021

Verified Customer

Category: Service

Good an fast

Just a ruteet LOL.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:22 PM

William, thank you for the 5 star review! Good and fast are exactly how we want our service appointments to feel for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ED E.

Rathdrum, ID

09/27/2021

Verified Customer

Category: Service

Missed during inspection

The only reason I can’t give 5 stars is because during the inspection before the oil change nobody saw that there was a headlight out. I asked when paying fir my service if they changed the headlight and was told there was not a headlight out. The service writer came out to the vehicle with me and confirmed the light was out

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/28/2021 02:25 PM

Ed, thank you for bringing this issue to our attention. We are going to have a discussion as a team as to how to prevent this happening in the future. We appreciate your feedback! It's the only way for us to know how to get better! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GREGG D.

Coeur D Alene, ID

09/27/2021

Verified Customer

Category: Service

Routine Service on my F-150

Cole had me in and out in an hour. Very professional & courteous.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/28/2021 02:23 PM

Gregg, thank you for the great review! We're so glad that you had such a great experience with Cole! Professional and courteous is always our goal! We will be sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Hayden Lake, ID

09/23/2021

Verified Customer

Category: Service

Best service department around!

Best service team around!
Prompt, efficient, effective..
They are booked up for weeks in advance and it’s easy to see why!
Also, if you are considering a newer vehicle, you gotta talk to Matt. He’s the best! 208-691-7739
Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:19 AM

Anonymous, thank you for the great review! Prompt, efficient and effective are always our goals! We'll be sure to pass along your kind words to Matt and the service team! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Hayden, ID

Ford Escape

09/23/2021

Verified Customer

Category: Service

Oil Change/Brakes

I came in for an oil change and mentioned a concern about my brakes which were replaced in your service department the year before. I mostly drive around town but went to Lewiston, ID and I noticed that the brakes were vibrating going down the steep grade. The service person said it sounded like a rotar ( I agree) but I was told that there was no warranty and they could warp at anytime and I would have to Pay $100 for a break inspection despite the fact that Ford is the one who replaced my brakes and Rotars a year prior. I have had all my service on my car and have purchased tires for my car and my sons car at this Ford dealership over the last 10 years ( which has changed owners 3 x) I am disappointed that there is not more pride in your parts and labor or loyalty to customers to not even inspect it as a courtesy to a long time customer

Employees worked with

WILLIAM W.

Saint Maries, ID

09/20/2021

Verified Customer

Category: Service

Oil change & checkup

Always happy with service at Mike White - great communication - right on time - fair prices.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 03:03 PM

William, thank you for the 5 star review! We're so glad that your oil change and checkup went so smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CINDY H.

Hayden, ID

Toyota Tacoma

09/19/2021

Verified Customer

Category: Service

John

Good service brother in law looked at vehicles so was busy passing time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 03:02 PM

Thank you for the 5 star review! We're so glad that your service experience went well and that you were able to enjoy passing the time with our vehicles! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KENNETH F.

Hayden, ID

Ford Explorer

09/18/2021

Verified Customer

Category: Service

Annual service

Very professional

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 02:58 PM

Kenneth, thank you for the 5 star review! We're so glad that your annual service went so smoothly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DORAL M.

Hayden, ID

09/17/2021

Verified Customer

Category: Service

15000 Mile check & oil change/lube & key fob battery replacement

The servicing was great ! The battery replacement was great !

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 02:57 PM

Doral, thank you for the great review! We're so glad that your services went so smoothly! It's always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PATRICIA U.

Newman Lake, WA

Ford Explorer

09/17/2021

Verified Customer

Category: Service

Great People

I have only been twice with my Ford Explorer, but I have to say this is the nicest dealership I have ever encountered. The people are polite, they listen to concerns, prompt, I will recommend Mike White to all my friends.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 02:55 PM

Patricia, thank you for the kind review! We're so glad that your experiences with us have been so nice! We appreciate you telling others as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WAYNE L.

Athol, ID

Ford Escape

09/06/2021

Verified Customer

Category: Service

To the best of the best

Your staff have always been kind and supportive when I have come in. That is such a blessing in these days with the bad attitudes of other companies. Keep up the good work and I ALWAYS put your name out there for others. Linda Leicht

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/07/2021 02:33 PM

Linda, thank you for the kind review! We're so glad that you've had such great experiences with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DICK W.

Hayden, ID

09/03/2021

Verified Customer

Category: Service

service

Very easy and great service. Service writers are great, ask all the right questions and got it done!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Dick, thank you for the great review! We take a lot of pride in our team and we're so glad that you had such a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KENYA B.

Post Falls, ID

Ford Transit Van

09/01/2021

Verified Customer

Category: Service

Brakes

They did a great job on my brakes. Keeping me and my family safe!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2021 02:00 PM

Kenya, thank you for the great review! Keeping our customers safe is our highest honor! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KEN C.

Coeur D Alene, ID

Ford Edge

08/30/2021

Verified Customer

Category: Service

Great service, superior staff!

I am always happy with the service at Mike White Ford. The staff listens to my questions and requests and everyone is always polite. Cole was especially helpful.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2021 01:33 PM

Ken, thank you for the great review! We're so glad that you've had multiple great experiences and we hope that you continue to do so! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GILBERT C.

Athol, ID

08/25/2021

Verified Customer

Category: Service

Great service

Took care of my truck needs . Finished repair in a very timely manor. Finished exactly when they estimated. Very fair on price.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2021 01:14 PM

Gilbert, thank you for the great review! We're so glad that we were able to take care of your truck in a thorough and timely manner! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with